Director, Strategic Customers – AI Infrastructure (Various US offices, or Remote)

Capital Executive Search; United States; Remote; USD 180,000 - 260,000; Full time

Job summary

The Capital Executive Search client is a listed AI infrastructure company that builds, owns and operates large-scale data centres and an AI cloud platform. The role leads strategic AI cloud customers from late-stage contracting through deployment, go-live and renewal.

You will partner with Delivery, Data Centre Operations and Technology to ensure customer priorities are understood, dependencies managed, and contracted commitments turn into lasting customer success.

Qualifications

• 10+ years of experience in customer-facing roles in GPU/cloud/data centre environments.
• Experience supporting hyperscale AI customers through onboarding and deployment.
• Comfort with infrastructure delivery and working with non-engineers.
• Strong commercial judgement and understanding of contracts.
• Ability to influence senior stakeholders without formal authority.
• Willingness to travel across time zones.

Responsibilities

• Own the relationship with assigned strategic customers: executive engagement and account health.
• Join late-stage commercial discussions to ensure smooth handover from signature to delivery.
• Lead during deployment, testing and acceptance; coordinate customer involvement and drive actions to closure.
• Ensure customer requirements and contract intent are clearly understood internally for timely acceptance and go-live.
• Own escalations and relationship risk; bring in internal teams and drive accountability.
• Lead executive communications on material delivery updates.
• Maintain a forward view of each customer’s compute and capacity requirements.

Skills

Customer success

Technical account management

Stakeholder management

Commercial judgement

Influencing without authority

Travel flexibility

Team coordination

Tools

GPU cloud platforms

Networking

Data centre operations

Job description

The company

Our client is a listed AI infrastructure company that builds, owns and operates large-scale, data centres and an AI cloud platform. It provides GPU capacity to some of the world’s largest hyperscalers and AI labs, and is growing quickly globally, including within the US.

The role

This is a senior, hands-on customer role. You’ll be the lead contact for a small number of the company’s most strategic AI cloud customers, from late-stage contracting through deployment, acceptance and go-live, then into steady-state operations, expansion and renewal.

You’ll work closely with the teams that deliver the contracts, plus Development, Data Centre Operations and Technology. Your job is to make sure customer priorities are understood, dependencies are managed, delivery issues are resolved quickly, and contracted commitments turn into lasting customer success.

What you’ll do

• Own the relationship with assigned strategic customers: executive engagement, mapping their key people, account health, risks and long-term priorities
• Join late-stage commercial discussions so the handover from contract signature to delivery is smooth
• Act as the customer’s lead during deployment, testing and acceptance: coordinate the customer’s involvement, set expectations, and drive actions through to closure
• Make sure the customer’s technical requirements and the intent of the contract are clearly understood internally, so readiness turns into timely acceptance and go-live
• Own escalations and relationship risk, bringing in the right internal teams and driving clear accountability
• Lead executive communications on material delivery updates
• Keep a forward view of each customer’s compute and capacity requirements

What you’ll bring

• 10+ years experience with at least 2 years in post-sale customer roles (customer success, technical account management, service delivery or customer delivery) at a GPU cloud, hyperscaler, data centre operator
• Direct experience supporting hyperscale or frontier AI customers through onboarding, deployment and day-to-day operations
• Comfort with the operational and technical side of infrastructure delivery, such as GPU clusters, networking, data centre readiness and SLAs, without needing to be an engineer
• Strong commercial judgement: you understand contractual commitments, customer economics and the implications of customer-driven changes
• Proven ability to influence senior people across functions without direct authority, and to escal risks early
• Comfort with a fast-paced, global organisation, flexible hours across time zones, and regular travel to sites and customer locations