Director, Strategic Communications & Operations

Patient-Centered Outcomes Research Institute (PCORI); Washington (District of Columbia); On-site; USD 190,000 - 220,000; Full time

Job summary

Patient-Centered Outcomes Research Institute (PCORI) seeks a Director of Communications Strategy and Operations to lead the strategy and day-to-day management of pcori.org, content governance, and overarching communications strategy. The role oversees budgeting, personnel planning and contracts while driving data-informed decision-making across the division.

The successful candidate will supervise project management, measure communications impact, and collaborate with leadership to advance

Qualifications

• Experience developing website strategies and governance, including operations and optimization.
• Formative audience research and user experience research, with usability testing and AI-enabled tools.
• Strong cross-functional collaboration to align communications with organizational goals.

Responsibilities

• Leads strategy and day-to-day management for pcori.org, including information architecture, accessibility and analytics.
• Oversees digital strategy, content strategy and performance measurement to meet organizational goals.
• Directs budgeting, personnel planning and vendor/contract management for the division.

Skills

Website strategy

Digital strategy

User experience

Analytics

Budget management

Education

Bachelor's degree or equivalent experience

Tools

Drupal

Job description

Patient-Centered Outcomes Research Institute (PCORI) seeks a Director of Communications Strategy and Operations to lead the strategy and day-to-day management of pcori.org, content governance, and overarching communications strategy. The role oversees budgeting, personnel planning and contracts while driving data-informed decision-making across the division.

The successful candidate will supervise project management, measure communications impact, and collaborate with leadership to advance