Director, Strategic Accounts

Elevate Digital; San Francisco (CA); On-site; USD 350,000 - 400,000; Full time

Job summary

Elevate Digital seeks a Director of Strategic Accounts to lead a team of top-performing Customer Account Managers driving renewals, adoption, and expansion across enterprise customers. You’ll partner with leaders across Sales, Product, and Marketing to deliver measurable business impact and make us the standard in skills-based hiring.

You’ll lead, coach, and develop CAMs, shape account strategies, and roll up your sleeves to ensure successful outcomes with customers in a fast-growing environment.

Qualifications

• 5+ years in Enterprise or Strategic Account Management (SaaS preferred) with renewals and retention across complex accounts.
• 3+ years leading and developing teams of 3–5 Enterprise Account Managers.
• Bay Area–based with onsite availability and travel ~25–40%.
• Comfort engaging C-level stakeholders across HR, Talent, and Engineering.

Responsibilities

• Lead, coach, and develop a high-performing team of Strategic Customer Account Managers.
• Define and execute account coverage and expansion strategies for growth and retention.
• Maintain full knowledge of products, services, and competitive landscape.
• Partner with cross-functional teams to unlock customer value and drive multi-product expansions.
• Lead QBRs, negotiate renewals/expansions, and attend customer meetings on-site.
• Build disciplined forecasting, pipeline hygiene, and execution cadences.
• Collaborate with Product, Marketing, and Services to translate insights into GTM priorities.

Skills

Strategic Accounts

Leadership

Forecasting

Renewals

Cross-functional Leadership

Job description

No sponsorship is available for this position

Need to know

• Must be San Francisco Bay Area–based, with the flexibility to join customers and teams on-site
• Travel as needed (~25–40%)
• OTE is $350-400k. Base is 60% of OTE; commission is 40% of OTE
• A newly created position - AI is accelerating business growth

About the role

We’re hiring a Director of Strategic Accounts to lead a team of top-performing Customer Account Managers who drive renewal, adoption, and expansion across our largest enterprise customers. This is a frontline leadership role for someone who can lead from the front - shaping account strategies, coaching talent, and rolling up their sleeves to ensure successful outcomes with customers.

You’ll partner closely with leaders across Sales, Product, and Marketing to deliver measurable business impact and make us the standard in skills-based hiring.

What you’ll do

• Lead, coach, and develop a high-performing team of Strategic Customer Account Managers.
• Define and execute account coverage and expansion strategies, ensuring predictable growth and strong retention.
• Maintain full functional knowledge of our products, services, and competitive landscape.
• Partner with cross-functional teams to unlock customer value - driving adoption, renewals, and multi-product expansions.
• Remain hands-on with your teams’ accounts: often leading QBRs, negotiating renewals/expansions, and attending customer meetings in person.
• Build a culture of operational excellence with disciplined forecasting, pipeline hygiene, and rigorous execution cadences.
• Collaborate with Product, Marketing, and Services to translate customer insights into GTM and product priorities.

Who you are

• A hands-on leader who is equally effective at coaching others and modeling what excellence looks like in the field.
• Bring 5+ years in Enterprise or Strategic Account Management (SaaS preferred) with a proven record of renewals, expansions, and retention across complex, Fortune 500 accounts, plus 3+ years leading and developing high-performing teams of 3-5 Enterprise Account Managers.
• Bay Area–based, with the flexibility to join customers and teams onsite and travel as needed (~25–40%).
• Strategic and adaptable, with a sharp awareness of market dynamics, customer needs, and competitive signals to adjust priorities quickly.
• Strong blend of business acumen and operational discipline -- from structuring renewals and negotiating expansions to running forecasts, deal reviews, and maintaining pipeline rigor.
• Comfortable engaging C-level stakeholders across HR, Talent, and Engineering functions.
• Deep focus on talent management -- hiring, onboarding, and coaching CAMs through structured 1:1s and development plans that raise performance and shorten ramp time.

Even better if you have

• Experience leading complex, multi-product SaaS renewals within enterprise-scale accounts.
• Deep understanding of the HR tech or developer ecosystem, including talent, hiring, and upskilling solutions.
• Background in building and scaling customer success or account management teams during rapid growth phases.

You will thrive in this role if

• See yourself as a captain, guiding strategy and execution while creating clarity in fast-moving environments.
• Value craft, speed, and impact- shipping faster than most think possible without compromising quality.
• Operate as a trusted advisor to customers and internal partners alike, turning relationships into long-term growth.