Director, Strategic Account Management

IQVIA; Wayne (PA); Remote; USD 108,000 - 301,000; Full time

Job summary

A leading global provider in clinical research is seeking a Director of Strategic Account Management. This role is pivotal for enhancing client relationships and driving revenue within the Clinical Trial Payments team. Responsibilities include managing a team of Strategic Account Managers and overseeing project financials while promoting a culture of innovation.

Qualifications

• 7–10+ years of relevant experience in strategic account management or delivery leadership.
• Proven leadership experience managing cross-functional teams.
• Deep understanding of project financials and profitability.

Responsibilities

• Build and maintain strong partnerships with key stakeholders in enterprise accounts.
• Lead governance meetings to review KPIs and ensure strategic alignment.
• Drive revenue growth through cross-selling and upselling.

Skills

Leadership

Strategic thinking

Client relationship management

Financial oversight

Analytical skills

Education

Bachelor’s degree in IT, Accounting, Finance, Business, or related field

Tools

Microsoft Office

Job description

Director, Strategic Account Management

The Digital Products & Solutions (DP&S) business unit at IQVIA is a function-led organization encompassing Strategy, Product Management, Product Engineering, Delivery, and Commercialization. Our portfolio spans Clinical, Patient, Safety, Regulatory, and Commercial technology and services.

DP&S Delivery engagements range from single-country, single-solution projects to complex, multi-country, integrated solutions. Our team of project and service management professionals ensures the successful development, deployment, and support of these technologies and services.

We are committed to delivering high-quality products and services that drive customer adoption, retention, and value. Our work spans solution design, implementation, post-implementation support, and technical advisory services.

As Director, Strategic Account Management within the Clinical Trial Payments (CTP) Delivery team, you will play a critical leadership role in shaping the success of our enterprise client relationships. This role combines strategic vision, financial oversight, and cross-functional collaboration to drive revenue growth, enhance client satisfaction, and improve operational excellence.

You will lead a team of Strategic Account Managers (SAMs) and oversee the Project Finance Team, ensuring alignment with client goals and IQVIA’s broader business objectives.

Key Responsibilities

• Build and maintain strong partnerships with key stakeholders in CTP enterprise accounts.
• Lead regular governance meetings to review KPIs, address escalations, and ensure strategic alignment.
• Inspire and guide a high-performing team of SAMs to act as trusted advisors and foster authentic client relationships.
• Develop and execute a forward-looking enterprise account management strategy.
• Promote a culture of innovation and agility within the Strategic Accounts team.
• Drive revenue growth through cross-selling, upselling, and expanding CTP’s footprint in existing accounts.
• Oversee project financials, including profitability, staff utilization, and timely change order creation.
• Collaborate with the Commercialization team to shape go-to-market messaging and support Sales enablement.

Qualifications & Experience

• Bachelor’s degree in IT, Accounting, Finance, Business, or a related field.
• 7–10+ years of relevant experience in strategic account management or delivery leadership.
• Proven leadership experience managing cross-functional teams and driving business results.
• Strong executive-level client relationship management skills.
• Deep understanding of project financials, profitability, and resource utilization.
• Familiarity with LEAN principles and continuous improvement methodologies.
• Strategic thinker with the ability to align account strategies with organizational goals.
• Strong analytical, problem-solving, and business process assessment skills.
• Excellent interpersonal, communication, and collaboration abilities.
• Proficiency in Microsoft Office and related tools.
• Ability to independently prioritize and manage multiple initiatives.

Please Note: T o be eligible for this remote position, you must reside in the same country where the job is located.

IQVIA is a leading global provider of clinical research services, commercial insights and healthcare intelligence to the life sciences and healthcare industries. We create intelligent connections to accelerate the development and commercialization of innovative medical treatments to help improve patient outcomes and population health worldwide. Learn more athttps://jobs.iqvia.com

IQVIA is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other status protected by applicable law. https://jobs.iqvia.com/eoe

The potential base pay range for this role, when annualized, is $108,100.00 - $300,800.00. The actual base pay offered may vary based on a number of factors including job-related qualifications such as knowledge, skills, education, and experience; location; and/or schedule (full or part-time). Dependent on the position offered, incentive plans, bonuses, and/or other forms of compensation may be offered, in addition to a range of health and welfare and/or other benefits.