Director Store Facilities
Nordstrom, Inc.
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Benefits offered by this job
Job summary
Nordstrom, Inc. seeks a Director of Store Facilities to lead safety, reliability and operational performance across Nordstrom and Nordstrom Rack stores. You will build a high-performing regional facilities team and drive capital projects, maintenance programs, and KPI reporting to optimize cost and quality.
This executive role requires deep technical knowledge of building systems and strong financial acumen, with Seattle as the base and up to 50% travel.
Qualifications
- 10+ years of progressive leadership experience in Facilities, Maintenance, Property Management, Operations, or similar asset-intensive environments.
- Bachelor’s degree or equivalent experience required; advanced technical or business education preferred.
- Demonstrated success leading leaders across large, geographically distributed teams.
- Deep technical knowledge of building systems including HVAC, MEP, vertical transportation, BMS/EMCS, and fire/life safety across a large-format retail portfolio.
- Experience with CMMS platforms for multi-site PM management, KPI tracking, and performance reporting.
- Excellent written and verbal communication skills with strong executive presence; comfortable presenting to senior leadership.
- Experience managing multi-site operating and capital budgets; strong financial acumen including forecasting and variance analysis.
- Proven ability to manage complex vendor relationships and contracts across a large geographic portfolio; knowledge of lease terms and landlord coordination.
- Professional affiliations (IFMA, BOMA, RILA, ConnexFM) and operational excellence certifications (Six Sigma, Lean, TPC) preferred.
- Proficient in Microsoft Office applications & AI usage.
- Ability to travel up to 50% based on business need.
Responsibilities
- Create a strong culture by building and developing a high-performing team of Regional Facilities Managers engaged with the mission of supporting customers and team members.
- Champion growth and development across all levels to build a long-term talent pipeline.
- Ensure Preventive and Predictive Maintenance (PM and PdM) and Corrective Maintenance across the store network to maximize utility and minimize cost.
- Own and report on KPIs, SLAs, and operational metrics (PM completion, safety, BSAT/CSAT) to demonstrate value to the business.
- Manage headcount, operating, and capital expenses for Store Facilities to meet objectives and budgets.
- Negotiate and deliver capital projects at cost and on time, in partnership with Facilities Centralized Programs.
- Apply operational excellence models such as Gemba, Kaizen, 5S, and Six Sigma principles.
Skills
Education
Tools
Job description
The Director, Store Facilities provides the strategy and leadership that keeps Nordstrom full-line and Nordstrom Rack stores safely operated, with reliable systems, equipment, and infrastructure that support the customer and employee experience.
This role oversees safety, reliability, and operational performance across both banners, delivered through a team of Regional Facilities Managers who lead area and on-site Facilities team members.
The Director is a key leader in the Facilities and Operations organizations, driving alignment of business needs, Facilities values, and banner-specific execution models across the store portfolio.
- Create a strong culture by building and developing a high‑performing team of Regional Facilities Managers who are engaged, innovative, and deeply connected to the mission of supporting our customers and team members.
- Champion growth and development across all levels to build a stable, long‑term pipeline of talent.
- Ensure the implementation of Preventive and Predictive Maintenance (PM and PdM) and Corrective Maintenance across the store network that maximizes utility and minimizes cost.
- Ownership & accountability of performance by creating, reporting, refining, and acting on KPIs, Service Level Agreements, and operational metrics (e.g., PM completion, safety, BSAT/CSAT) that quantitatively demonstrate value to the business.
- Manage headcount, operating, and capital expenses for the Store Facilities organization to achieve objectives and meet budget expectations.
- Negotiate and deliver capital projects at cost and on time, in partnership with Facilities Centralized Programs, to support business needs across the store network.
- Employ operational excellence through models, methods, and approaches such as Gemba, Kaizen, 5S, and other Six Sigma principles.
- Strategic Mindset: Sees ahead to future possibilities and translates them into competitive strategies- Anticipates trends.
- Manages Complexity: Makes sense of complex information and evaluates different solutions to effectively solve problems - Navigates cross functional challenges.
- Builds Teams: Develops leaders and builds strong teams that apply their diverse skills and perspectives to achieve common goals.
- Drives Vision: Shapes and communicates a compelling vision and strategy, across multiple teams, that motivates others to action.
- Safety Leadership: Creates and sustains a zero‑injury culture across a nationally distributed, multi‑banner store portfolio.
- Vendor & Contract Management: Builds and governs large-scale vendor networks and contract strategies across Nordstrom and Rack store footprints.
- Financial Acumen: Manages multi‑site operating and capital budgets with strong forecasting, variance analysis, and cost‑per‑site discipline.
- 10+ years of progressive leadership experience in Facilities, Maintenance, Property Management, Operations, or Supply Chain Management, or other asset‑intensive, technical environments.
- Bachelor’s degree or equivalent experience required; advanced technical or business education preferred.
- Demonstrated success leading leaders across large, geographically distributed teams.
- Deep technical knowledge of commercial building systems including HVAC, MEP, vertical transportation, BMS/EMCS, and fire and life safety across a large‑format retail portfolio.
- Experience with CMMS platforms for multi‑site PM management, KPI tracking, and performance reporting.
- Excellent written and verbal communication skills with strong executive presence; comfortable presenting to senior leadership.
- Experience managing multi‑site operating and capital budgets; strong financial acumen including forecasting and variance analysis.
- Proven ability to manage complex vendor relationships and contracts across a large geographic portfolio; Knowledge of commercial lease terms, property management relationships, and landlord coordination.
- Professional affiliations (IFMA, BOMA, RILA, ConnexFM) and operational excellence certifications (Six Sigma, Lean, TPC) preferred.
- Proficient in Microsoft Office applications & AI usage.
- Ability to travel up to 50% based on business need.
The pay range(s) below has been provided in compliance with state specific laws. Pay ranges may be different for other locations. Pay offers are dependent on the location, as well as job-related knowledge, skills, and experience.
$150,000.00 - $245,000.00 Annual
Position is based in Seattle
We’ve got you covered… Our employees are our most important asset and that’s reflected in our benefits. Nordstrom is proud to offer a variety of benefits to support employees and their families, including:
- Medical/Vision
- Dental
- Retirement and Paid Time Away Life Insurance and Disability Merchandise Discount and EAP Resources
This position may be eligible for performance-based incentives/bonuses. Benefits include 401k, medical/vision/dental/life/disability insurance options, PTO accruals, Holidays, and more. Eligibility requirements may apply based on location, job level, classification, and length of employment.
Learn more in the Nordstrom Benefits Overview by copying and pasting the following URL into your browser: https://careers.nordstrom.com/pdfs/Ben_Overview_20-21.pdf
A few more important points... The job posting highlights the most critical responsibilities and requirements of the job. It’s not all-inclusive. There may be additional duties, responsibilities and qualifications for this job.
For Los Angeles or San Francisco applicants: Nordstrom is required to inform you that we conduct background checks after conditional offer and consider qualified applicants with criminal histories in a manner consistent with legal requirements per Los Angeles, Cal. Muni. Code 189.04 and the San Francisco Fair Chance Ordinance.
For additional state and location specific notices, please refer to the Legal Notices document within the FAQ section of the Nordstrom Careers site. Applicants with disabilities who require assistance or accommodation should contact the nearest Nordstrom location, which can be identified at www.nordstrom.com. Please be mindful that there may be legal notices and requirements related to this job posting that are specific to your state. Review the Career Site FAQ’s for relevant information and guidelines.
Nordstrom keeps job postings open for at least one day after the posting date.
© 2026 Nordstrom, Inc
We’re a fast-moving fashion company that started as a shoe store in 1901. This heritage of service is the foundation we’re building on as we provide convenience and true connection for our customers. We empower our people to be innovative, creative and focused on providing the best service to our customers. Through it all, we remain committed to leaving the world better than we found it. Whether you’re a genius engineer, a phenomenal salesperson or a supply chain pro, we invite you to bring your unique talents and join our team. We reward great work, promote from within and celebrate diversity.
We strive to know our customers better than anyone else. We listen, anticipate, build trust and move with speed to deliver on their needs.
We treat every interaction as an opportunity to make an impact and deliver excellence.
We approach problems with curiosity and create solutions. We unlock potential to be bold, think big and inspire innovation.
We’re committed to delivering results, both today and tomorrow. We win as a team by supporting and challenging one another to be better every day.
We treat each other with respect and kindness. We do the small things that make a big difference. We create a welcoming environment, helping people feel connected, valued and part of one community. Come on! Join us.
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