Director Station Operations

ApplyMint; Houston (TX); On-site; USD 144,000 - 176,000; Full time

Job summary

ApplyMint is seeking a Director of Station Operations to oversee essential logistics services at our DFW Station. Candidates should have significant leadership experience and a background in aviation or logistics.

The position focuses on delivering high-quality services, ensuring compliance, and promoting a safety-first culture. Competitive compensation is offered, and applicants must hold the right to work in the USA.

Qualifications

• Proven leadership and management experience.
• Experience in sales, commercial negotiation, and pricing.
• Extensive experience in ground handling or logistics environment.

Responsibilities

• Responsible for station ramp operations and customer satisfaction.
• Ensure compliance with corporate governance and internal standards.
• Lead and motivate teams to achieve operational targets.

Skills

Leadership and people management

Business development

Communication skills

Influencing and presenting

Education

Bachelor's Degree or postgraduate degree preferred

Job description

Salary: $160000 USD per year

Overview

People. Passion. Pride. This is what has driven our teams since 1833. Since that time we have developed to become a critical partner in the global aviation industry delivering time‑critical logistics services at over 300 locations in 65 countries across 6 continents. But at the heart of our business is our people.

Role Purpose

The Director of Station Operations is a key role for our DFW Station and responsible for oversight of one of Menzies Aviation’s largest Operations. This role works with the station leadership to ensure Menzies Aviation delivers safe, consistent and quality service in our Ground Handling and the overall success of our operations. The Director will be responsible for ensuring compliance with all Regulatory Airport Customer and Internal standards and delivering high‑quality services to multiple domestic and International Airlines. The successful candidate must have the ability to run a business in a challenging environment while maintaining strict Menzies safety standards and Corporate Governance and meeting financial targets.

What you will be doing

• Fully responsible for all aspects of the station Ramp operations. Services offered at the station include Passenger and Ramp Handling, GSE Maintenance and Aircraft Cleaning.
• Fully accountable for ensuring our customers' operational needs are met, exceeding overall station goals and revenue targets.
• Fully accountable for compliance with Corporate Governance, legal and quality aspects of Menzies’ business.
• Lead and work with the senior team to maintain and enhance appropriate safety and security systems, risk assessments, periodical inspections, audits, operational training programmes, planning, operational processes and service delivery.
• Regularly interact with customers to promote the station and to measure the level of customer satisfaction. Use customer feedback to constantly develop and improve capabilities and processes.
• Responsible for maximizing the station’s performance by strategically aligning resources.
• Implement company policies and procedures promoting sound safety, security and people‑management practice.
• Promote and drive a ‘safety first’ culture through all levels of the organization.
• Ensure the business unit remains fully compliant with internal standards and all relevant industry regulatory and state legislated requirements.
• Lead and motivate hard‑working teams to deliver excellent quality and productivity.
• Direct and motivate Managers to achieve agreed targets and proactively identify and act upon areas of continued development.
• Safety and security are the responsibility of each employee.

Safety, Security, Wellbeing and Compliance

You have a responsibility and duty while at work to take reasonable care of the health, safety and wellbeing of yourself and others in accordance with provided information training and workplace health and safety rules or procedures. The company is committed to providing a safe working environment for all staff members. In all areas of our business there is a potential risk to the health, safety and welfare of everyone on our sites through the misuse of alcohol and drugs. As such the company prohibits such misuse and carries out regular testing to enforce our Substance Misuse Policy.

What we are looking for

• Bachelor’s Degree required or postgraduate degree preferred.
• Proven leadership and people management skills.
• Experience in business development, sales, commercial negotiation and pricing.
• Wide ranging general management experience with some years of senior management experience.
• Extensive management and/or support service experience preferably in a ground handling aviation or logistics environment.
• Strong communication and interpersonal skills balanced with a high level of confidence to influence and present at all levels.
• Independence, decisiveness and the ability to work accurately and independently of immediate support. Ability to influence, engage and motivate at all levels.
• Flexible, determined to succeed and self‑motivated.
• All applicants must hold requisite employment authority to work in the USA.
• Fluent in English.
• Driver's licence (required).

Earnings and Benefits

Compensation: $140000 (Note: compensation figure may vary with experience and negotiation.)

Diversity and Equal Opportunity

Menzies Aviation is a committed equal opportunity employer and encourages applications for suitably qualified and eligible applicants regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, pregnancy and maternity. We strive to create an inclusive working environment where the different knowledge, perspectives, experiences and approaches of our global workforce are represented and everyone feels valued and can reach their full potential.

This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information please review the Know Your Rights notice from the Department of Labor.