Senior Operations Manager – Airlines Ground Operations

Menzies Aviation LATAM; Denver (CO); On-site; USD 64,000 - 86,000; Full time

Job summary

Menzies Aviation LATAM at Denver International Airport (DIA) is seeking a Senior Operations Manager to oversee day-to-day airport activities, ensure safety and regulatory compliance, and lead operational teams to deliver exceptional service.

You will coordinate with airline partners, airport authorities, government agencies and service providers, manage staffing and budgets, investigate incidents, and drive continuous improvements to raise efficiency and quality.

Qualifications

• High School Diploma or equivalent.
• 3+ years of airport/aviation operations experience preferred.
• Experience supervising or managing teams in a fast-paced environment.
• Strong knowledge of airport operations and safety regulations.
• Ability to analyze data and drive improvements.

Responsibilities

• Oversee day-to-day airport operations and ensure efficient execution of activities.
• Oversee staffing, scheduling, and workforce allocation to meet demands.
• Ensure compliance with FAA, TSA, OSHA, and local regulations.
• Monitor performance metrics and implement corrective actions.
• Lead and develop supervisors and frontline employees.
• Coordinate with airline representatives, authorities, vendors, and agencies.
• Investigate incidents and implement corrective measures.
• Conduct audits to ensure safety and operational standards.
• Manage budgets, labor costs, and resources.
• Develop contingency plans for disruptions and weather events.
• Communicate updates and procedures across teams.
• Support customer service initiatives and resolve escalations.
• Drive continuous improvement of operations.

Skills

Staff management

Operations management

Regulatory compliance

Data analysis

Budgeting

Microsoft Office

Leadership

Communication

Crisis management

Problem solving

Education

High School Diploma or equivalent

Tools

MS Office Suite

Operational reporting systems

Job description

Description People. Passion. Pride. This is what has driven our teams since 1833.

Job Details

Description People. Passion. Pride. This is what has driven our teams since 1833.

Since that time, we have developed to become a critical partner in the global aviation industry, delivering time-critical logistics services at over 300 locations in 65 countries, across 6 continents.

But at the heart of our business is our people.

Role Purpose

Safety, Security, and Environmental stewardship are core values of Menzies Aviation (MA). MA has a duty of care to provide a safe workplace to our Employees; and this important responsibility ultimately falls to the Senior Operations Manager.

The Senior Operations Manager is responsible for overseeing day-to-day operational activities at the airport to ensure safe, efficient, and compliant operations. This role manages operational teams, coordinates with airline partners, airport authorities, government agencies, and service providers, and ensures exceptional service delivery while maintaining compliance with all regulatory and safety requirements.

Services offered at this station Ramp Handling Services.

Location: Denver International Airport (DIA)

Reporting to: Director of Operations

Salary: $75,000.00

Key Responsibilities

Manage daily airport operations, ensuring efficient execution of all operational activities.

What You Will Be Doing

• Manage daily airport operations, ensuring efficient execution of all operational activities.
• Oversee staffing, scheduling, and workforce allocation to meet operational demands.
• Ensure compliance with all airports, airline, federal, state, and local regulations, including FAA, TSA, OSHA, and company policies.
• Monitor operational performance metrics and implement corrective actions to improve service delivery.
• Lead and develop supervisors and frontline employees through coaching, training, and performance management.
• Coordinate with airline representatives, airport authorities, vendors, and government agencies to maintain seamless operations.
• Investigate operational incidents, accidents, and service failures, and implement corrective and preventive measures.
• Conduct regular audits and inspections to ensure compliance with safety and operational standards.
• Manage operational budgets, labor costs, and resource utilization.
• Develop and implement contingency plans for weather events, operational disruptions, and emergency situations.
• Ensure proper communication of operational updates, policies, and procedures across all teams.
• Support customer service initiatives and resolve escalated customer concerns when necessary.
• Drive continuous improvement initiatives to enhance operational efficiency and service quality.
• Other duties as assigned

Safety, Security, Wellbeing And Compliance

You will have a responsibility and duty whilst at work to take reasonable care of the health, safety and wellbeing of yourself and others in accordance with provided information, training, and workplace health and safety rules or procedures. The company is committed to providing a safe working environment for all staff members. In all areas of our business there is a potential risk to the health, safety and welfare to everyone on our sites through the misuse of alcohol and drugs. As such the Company prohibits such misuse and carries out regular testing to enforce our Substance Misuse Policy.

What We Are Looking For

• High School Diploma or equivalent.
• Minimum of 3 years of airport, airline, aviation services, or transportation operations experience.
• Minimum of 2 years of supervisory or management experience.
• Strong knowledge of airport operations, safety regulations, and compliance requirements.
• Experience managing large teams in a fast-paced operational environment.
• Proficiency with Microsoft Office Suite and operational reporting systems.
• Ability to analyze data, identify trends, and implement process improvements.
• Excellent leadership, communication, and problem-solving skills.
• Experience managing schedules and budgets and tracking performance metrics.
• Excellent verbal and written communication skills.
• Adaptable and flexible to an ever-changing work environment.
• Ability to manage multiple priorities in a dynamic environment.
• Strong decision-making and crisis management skills.
• Excellent organizational and time-management skills.
• Ability to work collaboratively with diverse stakeholders.
• Strong customer service orientation.

Preferred Requirements

• Supervisor/Manager experience in airline operations.

Diversity

Menzies Aviation are a committed equal opportunity employer and encourage applications for suitably qualified and eligible applicants regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, pregnancy, and maternity. We strive to create an inclusive working environment, where the different knowledge, perspectives, experiences, and approaches of our global workforce are represented. Where everyone feels valued and can reach their full potential.

As part of our recruitment process, we will always consider how candidates fit with our values which you can learn more about here.