Director STARS Strategy & Planning

HCSC Group; Chicago (IL); Hybrid; USD 121,000 - 225,000; Full time

Benefits offered by this job

Total rewards package

Employee referral program

Job summary

HCSC is seeking a Director of Stars Strategy & Planning to lead the Medicare Stars strategy execution and member experience initiatives across MAPD and PDP. You will drive cross-functional governance, align stakeholders, and deliver strategic programs with a focus on operational excellence.

Responsibilities include shaping strategy, coordinating with Medicare leadership and enterprise partners, and providing executive-level insights and accountability to achieve Stars performance goals in a

Qualifications

• 10+ years in healthcare strategy, operations, or related field.
• Experience leading cross-functional strategic initiatives in matrixed orgs.
• Strong knowledge of Medicare Stars, CMS Stars, quality, member experience.
• Ability to influence senior leaders and partner across functions.
• Excellent analytical, communication, and executive reporting skills.
• Experience leading teams and driving accountability in matrix leadership models.

Responsibilities

• Lead execution and oversight of Medicare Stars strategy and member experience portfolio.
• Drive cross-functional alignment and accountability for strategic initiatives.
• Translate strategy into execution through governance and collaboration.
• Partner with Medicare and HCSC leaders to achieve MAPD and PDP Stars goals.
• Provide leadership capacity and strategic oversight for Stars Strategy organization.

Skills

Strategic thinking

Project management

Cross-functional leadership

Analytical skills

Executive reporting

Communication

Education

Bachelor's degree in Business/Healthcare Admin

Master's degree preferred

Tools

PMP

Lean Six Sigma

Job description

Director STARS Strategy & Planning### Director STARS Strategy & PlanningApply: Flex: IL - Chicago: Richardson Texas HQ (1001 E. Lookout Drive): Full time: Posted Today: End Date: November 28, 2026 (30+ days left to apply): R0056059At HCSC, our employees are the cornerstone of our business and the foundation to our success. We empower employees with curated development plans that foster growth and promote rewarding, fulfilling careers.Join HCSC and be part of a purpose-driven company that will invest in your professional development.# # **Job Summary**### The Director, Strategy & Planning is responsible for leading the execution and operational oversight of the Medicare Stars strategy while driving the Member Experience portfolio. This role ensures cross-functional alignment and accountability for strategic initiatives across the organization, partnering with leaders across Medicare and HCSC to achieve Stars performance goals for MAPD and PDP. The Director serves as a key leader in translating strategy into execution through governance, collaboration, and operational excellence. This role provides critical leadership capacity and strategic oversight for the Stars Strategy organization by strengthening execution, enhancing cross-functional coordination, and ensuring sustained focus on Member Experience and enterprise Stars initiatives. The position enables the Vice President to focus on enterprise strategy while ensuring effective delivery of initiatives that are critical to HCSC’s Medicare Advantage (MAPD) and Prescription Drug Plan (PDP) performance.### **Required Job Qualifications:*** Bachelor’s degree in Business, Healthcare Administration, Public Health, or a related field; Master’s degree preferred.* 10 years’ experience in healthcare strategy, operations, program management, Medicare, or a related field.* 5+ years of progressive leadership experience* Experience leading complex, cross-functional strategic initiatives in a highly matrixed organization.* Demonstrated knowledge of Medicare Advantage, CMS Stars Program, healthcare quality, member experience, or related operational functions.* Proven ability to influence executive leaders and build partnerships across multiple business functions.* Strong strategic thinking, project/program management, and operational execution skills.* Excellent analytical, communication, presentation, and executive reporting capabilities.* Experience leading teams and driving accountability through both direct and matrixed leadership models.**Preferred Job Qualifications:**(Specify the *preferred* level of education, experience, knowledge and skill desired when filling this job.)* Experience supporting Medicare Stars strategy, quality improvement, or member experience initiatives.* PMP, Lean Six Sigma, or other project/program management certification preferred.* Experience using data and performance metrics to drive operational and business outcomes.### **Are you being referred to one of our roles? If so, ask your connection at HCSC about our Employee Referral process!**### **Pay Transparency Statement:**At Health Care Service Corporation, you will be part of an organization committed to offering meaningful benefits to our employees to support their life outside of work. From health and wellness benefits, 401(k) savings plan, pension plan, paid time off, paid parental leave, disability insurance, supplemental life insurance, employee assistance program, paid holidays, tuition reimbursement, plus other incentives, we offer a robust total rewards package for employees. Learn more about our benefit offerings by visiting https://careers.hcsc.com/totalrewards.The compensation offered will vary depending on your job-related skills, education, knowledge, and experience. This role aligns with an annual incentive bonus plan subject to the terms and the conditions of the plan.Flex employees are expected to be in the office a minimum of three days a week. Management will have discretion to modify an employee's weekly schedule for exigent circumstances.## HCSC Employment Statement:We are an Equal Opportunity Employment employer dedicated to providing a welcoming environment where the unique differences of our employees are respected and valued. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other legally protected characteristics. We are a drug-free and smoke-free workplace. Employment may be contingent upon successful completion of drug screening in accordance with applicable law.# # **Base Pay Range**$121,200.00 - $225,200.00Exact compensation may vary based on skills, experience, and location.