Director STARS Strategy & Planning

Health Care Service Corp.; Chicago (IL); Presencial; USD 121 000 - 225 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Health insurance

401(k) savings plan

Pension plan

Paid time off

Paid parental leave

Disability insurance

Supplemental life insurance

Employee assistance program

Paid holidays

Tuition reimbursement

Plus other incentives

Resumo da oferta

Health Care Service Corporation seeks a Director, Strategy & Planning to lead the Medicare Stars strategy execution and oversee the Member Experience portfolio. The role partners with leaders across Medicare and HCSC to align initiatives and deliver Stars performance for MAPD and PDP.

The incumbent will translate strategy into actionable governance, drive cross-functional collaboration, and strengthen execution while preparing the Vice President to focus on enterprise strategy.

Qualificações

• Bachelor's degree in Business, Healthcare Administration, Public Health, or related field is required; Master's preferred.
• 10 years of healthcare strategy, operations, program management, Medicare, or related field experience.
• 5+ years of progressive leadership experience.
• Experience leading cross-functional strategic initiatives in a highly matrixed organization.
• Demonstrated knowledge of Medicare Advantage, CMS Stars Program, healthcare quality, member experience, or related operations.
• Proven ability to influence executive leaders and build partnerships across multiple business functions.
• Strong strategic thinking, project/program management, and operational execution skills.
• Excellent analytical, communication, presentation, and executive reporting capabilities.
• Experience leading teams and driving accountability through both direct and matrixed leadership models.

Responsabilidades

• Lead the execution and governance of the Medicare Stars strategy and Member Experience portfolio.
• Ensure cross-functional alignment and accountability for strategic initiatives across the organization.
• Partner with Medicare and HCSC leaders to achieve Stars performance for MAPD and PDP.
• Translate strategy into execution through governance, collaboration, and operational excellence.
• Provide leadership capacity and strategic oversight for the Stars Strategy organization.
• Strengthen execution, enhance cross-functional coordination, and sustain focus on Member Experience and enterprise Stars initiatives.
• Enable the Vice President to focus on enterprise strategy while delivering critical MAPD/PDP initiatives.

Conhecimentos

Strategic thinking

Cross-functional collaboration

Leadership experience

Project/program management

Executive reporting

Communication

Medicare/Stars knowledge

Influence senior leaders

Matrixed environment

Formação académica

Bachelor’s degree in Business, Healthcare Administration, Public Health, or related field

Master’s degree preferred

Descrição da oferta de emprego

At HCSC, our employees are the cornerstone of our business and the foundation to our success. We empower employees with curated development plans that foster growth and promote rewarding, fulfilling careers. Join HCSC and be part of a purpose-driven company that will invest in your professional development.

Job Summary

The Director, Strategy & Planning is responsible for leading the execution and operational oversight of the Medicare Stars strategy while driving the Member Experience portfolio. This role ensures cross-functional alignment and accountability for strategic initiatives across the organization, partnering with leaders across Medicare and HCSC to achieve Stars performance goals for MAPD and PDP. The Director serves as a key leader in translating strategy into execution through governance, collaboration, and operational excellence. This role provides critical leadership capacity and strategic oversight for the Stars Strategy organization by strengthening execution, enhancing cross-functional coordination, and ensuring sustained focus on Member Experience and enterprise Stars initiatives. The position enables the Vice President to focus on enterprise strategy while ensuring effective delivery of initiatives that are critical to HCSC’s Medicare Advantage (MAPD) and Prescription Drug Plan (PDP) performance.

Required Job Qualifications:

• Bachelor’s degree in Business, Healthcare Administration, Public Health, or a related field; Master’s degree preferred.
• 10 years’ experience in healthcare strategy, operations, program management, Medicare, or a related field.
• 5+ years of progressive leadership experience.
• Experience leading complex, cross-functional strategic initiatives in a highly matrixed organization.
• Demonstrated knowledge of Medicare Advantage, CMS Stars Program, healthcare quality, member experience, or related operational functions.
• Proven ability to influence executive leaders and build partnerships across multiple business functions.
• Strong strategic thinking, project/program management, and operational execution skills.
• Excellent analytical, communication, presentation, and executive reporting capabilities.
• Experience leading teams and driving accountability through both direct and matrixed leadership models.

Preferred Job Qualifications:

• Experience supporting Medicare Stars strategy, quality improvement, or member experience initiatives.
• PMP, Lean Six Sigma, or other project/program management certification preferred.
• Experience using data and performance metrics to drive operational and business outcomes.

Pay Transparency Statement:

At Health Care Service Corporation, you will be part of an organization committed to offering meaningful benefits to our employees to support their life outside of work.

• health and wellness benefits
• 401(k) savings plan
• pension plan
• paid time off
• paid parental leave
• disability insurance
• supplemental life insurance
• employee assistance program
• paid holidays
• tuition reimbursement
• plus other incentives

We offer a robust total rewards package for employees.

The compensation offered will vary depending on your job-related skills, education, knowledge, and experience. This role aligns with an annual incentive bonus plan subject to the terms and the conditions of the plan.

Flex employees are expected to be in the office a minimum of three days a week. Management will have discretion to modify an employee's weekly schedule for exigent circumstances.

HCSC Employment Statement:

We are an Equal Opportunity Employment employer dedicated to providing a welcoming environment where the unique differences of our employees are respected and valued. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other legally protected characteristics. We are a drug‑free and smoke‑free workplace. Employment may be contingent upon successful completion of drug screening in accordance with applicable law.

Base Pay Range $121,200.00 - $225,200.00 Exact compensation may vary based on skills, experience, and location.

For more than 80 years, HCSC has been dedicated to expanding access to high-quality, cost-effective health care and equipping our members with information and tools to make the best health care decisions for themselves and their families. As an industry leader, HCSC also has been helping to make the health care system work better for all Americans. To remain a leader, we offer compelling careers that encourage resourcefulness, strategic thought and empower you to make a difference in the lives of our members and their communities. Today, with the industry at an important crossroad, HCSC is reimagining health care and looking for original thinkers who aren’t afraid to make innovative contributions. We are an Equal Opportunity Employment employer dedicated to workforce diversity and a drug‑free and smoke‑free workplace. Learn more about HCSC, our commitment to our members and the opportunity you’ll have to improve health care delivery in an open, collaborative environment.

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Blue Cross and Blue Shield of Illinois, Blue Cross and Blue Shield of Montana, Blue Cross and Blue Shield of New Mexico, Blue Cross and Blue Shield of Oklahoma, and Blue Cross and Blue Shield of Texas, Divisions of Health Care Service Corporation, a Mutual Legal Reserve Company, and Independent Licensee of the Blue Cross and Blue Shield Association © Copyright 2025 Health Care Service Corporation. All Rights Reserved.