Director, Solutions Architecture

Astound; Town of Texas (WI); Remote; USD 155,000 - 175,000; Full time

Job summary

An established industry player is seeking a Director of Solutions Architecture to lead innovative strategies and enhance customer solutions. This exciting role involves collaborating with various teams to drive complex managed services and improve product understanding. The ideal candidate will possess extensive experience in telecommunications and network design, with a strong focus on leadership and customer relationships. Join a forward-thinking company that values diversity and inclusion while providing comprehensive benefits and opportunities for growth. If you are passionate about technology and customer success, this role is perfect for you.

Benefits

401k with employer match

Health, dental, and vision insurance

Paid Time Off starting at 80 hours/year

Floating holiday and paid holidays

Tuition reimbursement

Employee discounts

Qualifications

• 8+ years in telecommunications and network design.
• Strong leadership experience with architects and engineers.

Responsibilities

• Lead the execution of Solutions Architecture strategy.
• Collaborate with teams to deliver customer solutions.

Skills

Leadership in managed solutions

Telecommunications experience

Network design

Sales Engineering

SD-WAN expertise

Custom Wi-Fi solutions

Vendor relationship management

Excellent communication skills

Analytical skills

Customer-focused relationship building

Education

Bachelor's degree or equivalent experience

Job description

Director, Solutions Architecture

Astound Broadband, the sixth-largest cable operator in the United States, is a leading supplier of cutting-edge technology and communications services. Applicants like you make it all possible. We provide one-on-one training, coaching, a supportive work environment, and opportunities to represent a superior telecommunications company.

We also offer a comprehensive benefits package, including rewards, recognition, and employee discounts, to support your success. Join us to create astounding possibilities for local communities and beyond.

Where you will work:

This position is remote-based in NJ, PA, NY, IL, TX, or CA, with travel to the nearest office as needed.

A Day in the Life of the Director, Solutions Architecture:

• Lead and develop the vision and execution of Solutions Architecture strategy to increase complex solution activity and revenue.
• Collaborate with Sales Engineering, Product teams, and Sales to understand customer requirements and deliver solutions.
• Establish design standards and best practices across sales verticals.
• Lead Solutions Architects and Engineers in defining and developing business strategies, standards, and roadmaps.
• Support business development strategies and facilitate requests.
• Develop vendor relationships and connect Astound products with vendor capabilities.
• Coordinate with the Advanced Services team to enhance customer value and support onboarding.
• Implement reporting for sales activity and performance dashboards.
• Work with cross-functional teams to improve product understanding and identify gaps.
• Demonstrate industry trends, especially in managed services and AI.
• Lead research into new technologies and collaborate with industry partners.
• Review solutions for system and workflow gaps.
• Set clear expectations and foster teamwork, training, and collaboration.
• Communicate product roadmaps, manage escalations, and set customer expectations.
• Support network operations with design reviews and vendor training.
• Promote diversity, equity, and inclusion initiatives.
• Perform other duties as assigned.

What You Bring to the Table:

• Leadership experience with architects or senior engineers in creating complex managed solutions.
• 8+ years in telecommunications, network design, engineering, or project management.
• 8+ years in Sales Engineering, Network Engineering, or Architecture.
• 5+ years as an SD-WAN SME or engineer.
• 3+ years in custom Wi-Fi solutions.
• Strong industry trend awareness and technical knowledge.
• Understanding of Cloud, SD-WAN, Wi-Fi, and networking technologies.
• Knowledge of voice solutions and UCaaS.
• Vendor relationship management and training development skills.
• Financial modeling and cost articulation skills.
• Experience in team development and stakeholder influence.
• Ability to lead delivery of complex solutions under tight deadlines.
• Excellent communication skills, both written and verbal.
• Customer-focused with relationship-building skills.
• Ability to connect customer needs with internal products/services.
• Deep understanding of MSO network architectures.
• Ability to translate technical needs for non-technical audiences.
• Strong analytical and financial skills.

Education:

Bachelor's degree or equivalent experience.

Benefits:

• 401k with employer match.
• Health, dental, vision, life, and STD insurance.
• Paid Time Off starting at 80 hours/year, increasing with tenure.
• Floating holiday, paid holidays, and sick leave.
• Tuition reimbursement and employee discounts.

*Benefits apply to full-time employees.

Salary:

Range: $155,000 - $175,000 annually, plus bonus, benefits, and commissions. Actual pay varies based on skills, experience, and other factors.

Our Mission:

• Take care of our customers
• Take care of each other
• Follow through on commitments
• Have fun

Diversity & Inclusion:

Astound Broadband is an Equal Opportunity Employer committed to a diverse, equitable, and inclusive workplace. We prohibit discrimination and promote fairness and respect for all employees and applicants.

Legal Notices:

For San Francisco candidates: We consider qualified applicants with arrest and conviction records per local ordinances.

For California candidates: CCPA Employee Privacy Policy