Director, solutions architecture

WRITER; San Francisco (CA); Hybrid; USD 182,700 - 321,500; Full time

Benefits offered by this job

Generous PTO

Medical, dental, and vision coverage

Paid parental leave

Fertility and planning support

Flexible spending account

Health savings account

Annual work-life stipends

Competitive compensation

Job summary

WRITER is seeking a Director, Solutions Architecture to lead a team of solutions architects in San Francisco. This full-time hybrid role empowers enterprise customers to maximize our generative AI platform's potential. You’ll be driving AI transformation, managing deployments, and influencing product direction through customer insights.

Ideal candidates should possess a minimum of 8 years technical experience, including management experience within a high-growth tech environment. The company offers generous benefits, including competitive compensation and stock options.

Qualifications

• Minimum of 8 years in a customer-facing technical role, with at least 4 years in management.
• Proven expertise in leading a solutions architecture organization in a tech company.
• Deep technical proficiency in generative AI, machine learning, and cloud-native architectures.
• Ability to manage complex AI implementations, understanding data pipelines.
• Exceptional communication skills for translating technical concepts to business value.
• Strategic mindset, looking for opportunities to optimize processes.
• Commitment to WRITER’s values: Connect, Challenge, and Own.

Responsibilities

• Lead and empower a team of solutions architects across enterprise AI engagements.
• Drive adoption and deployment of WRITER’s AI platform in strategic accounts.
• Partner with sales to develop account plans and define technical value propositions.
• Act as a trusted advisor to C-level stakeholders in AI strategy.
• Gather market insights to influence WRITER’s product roadmap.
• Architect secure AI solutions integrating customer data ecosystems.
• Implement best practices to demonstrate ROI for clients.

Skills

Customer-facing technical experience

Management capacity

Generative AI proficiency

Communication skills

Strategic mindset

Tools

AWS

Azure

GCP

Python

Job description

About The Role

Director, Solutions Architecture at WRITER leads a team of solutions architects who empower enterprise customers to unlock the full potential of our generative AI platform. The role focuses on driving AI transformation, overseeing deployment of the platform, and influencing product roadmap through customer insights. This full‑time hybrid role is based out of the San Francisco hub and reports to the VP of Solutions Architecture.

What You’ll Do

• Lead and empower a team of solutions architects, fostering their technical growth and career development across complex enterprise AI engagements
• Drive the adoption and deployment of WRITER’s generative AI platform by overseeing key pre‑sales technical engagements, including use case discovery, proof‑of‑concept execution, and value realization for strategic customers
• Partner closely with sales leadership and go‑to‑market teams to develop strategic account plans, define compelling technical value propositions, and accelerate pipeline growth for WRITER’s solutions
• Act as an executive technical sponsor for WRITER’s most strategic accounts, building strong relationships with C‑level stakeholders and becoming their trusted advisor in AI strategy and implementation
• Influence WRITER’s product roadmap by gathering critical market insights and customer feedback, ensuring the platform continuously addresses evolving enterprise AI needs
• Architect robust, scalable, and secure AI solutions for diverse enterprise environments, integrating WRITER’s platform with complex customer data ecosystems and existing technical stacks
• Transform how we facilitate customer evaluations and proofs of concept, implementing best practices and scalable processes that demonstrate clear ROI and accelerate time‑to‑value for our clients

What You Need

• A minimum of 8 years of experience in a customer‑facing technical role, with at least 4 years in a management capacity leading a pre‑sales or solutions architecture team focused on enterprise software, cloud, or AI solutions
• Proven expertise in leading and scaling a solutions architecture or sales engineering organization within a high‑growth, fast‑paced technology company, ideally blending startup agility with enterprise best practices
• Deep technical proficiency in generative AI, large language models, machine learning, and cloud‑native architectures (AWS, Azure, GCP), coupled with hands‑on experience in Python or similar scripting languages
• Demonstrated ability to manage complex implementations of AI/ML solutions, understanding data pipelines, model deployment, security, and compliance in diverse, large‑scale enterprise environments
• Exceptional communication, presentation, and interpersonal skills, capable of translating intricate technical concepts into clear business value for executive and technical audiences, while also mentoring your team to do the same
• A strategic mindset, constantly looking for opportunities to innovate, optimize processes, and drive measurable impact across customer engagements and internal team operations
• A passionate commitment to WRITER’s values: Connect, Challenge, and Own

Benefits & Perks (US Full‑time Employees)

• Generous PTO, plus company holidays
• Medical, dental, and vision coverage for you and your family
• Paid parental leave for all parents (16 weeks)
• Fertility and family planning support
• Early‑detection cancer testing through Galleri
• Flexible spending account and dependent FSA options
• Health savings account for eligible plans with company contribution
• Annual work‑life stipends for:
  • Wellness stipend for gym, massage/chiropractor, personal training, etc.
  • Learning and development stipend
• Company‑wide off‑sites and team off‑sites
• Competitive compensation, company stock options, and 401k

WRITER is an equal‑opportunity employer and is committed to diversity. We do not make hiring or employment decisions based on race, color, religion, creed, gender, national origin, age, disability, veteran status, marital status, pregnancy, sex, gender expression or identity, sexual orientation, citizenship, or any other basis protected by applicable local, state or federal law. Under the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Compensation Range: $182.7K - $321.5K