Director, solutions architecture

writer.com; San Francisco (CA); On-site; USD 150,000 - 180,000; Full time

Benefits offered by this job

Generous PTO

Medical, dental, and vision coverage

16 weeks paid parental leave

Flexible spending accounts

Company stock options

Annual wellness stipend

Job summary

Writer.com is seeking a Director of Solutions Architecture to lead and inspire a team focused on deploying enterprise AI solutions. This pivotal role, based in our San Francisco hub, involves driving AI transformation and ensuring customer success through strategic account management and technical leadership.

The ideal candidate will have extensive experience in customer-facing technical roles, specifically in generative AI and cloud architectures like AWS and Azure. At Writer, we value innovation, mentorship, and collaboration in accelerating our growth and delivering value to clients.

Qualifications

• 8+ years in customer-facing technical roles, with 4+ years in management.
• Expertise in solutions architecture or sales engineering in tech companies.
• Proficiency in generative AI and cloud-native architectures.

Responsibilities

• Lead a team of solutions architects in enterprise AI engagements.
• Oversee pre-sales technical engagements and customer success.
• Influence product roadmap with market insights.

Skills

Technical leadership

Generative AI knowledge

Customer relations

Team mentorship

Strategic thinking

Education

Bachelor's degree or equivalent

Tools

Python

AWS

Azure

GCP

Job description

About WRITER

WRITER is where the world's leading enterprises orchestrate AI‑powered work. Our vision is to expand human capacity through superintelligence. And we're proving it's possible – through powerful, trustworthy AI that unites IT and business teams together to unlock enterprise‑wide transformation. With WRITER's end‑to‑end platform, hundreds of companies like Mars, Marriott, Uber, and Vanguard are building and deploying AI agents that are grounded in their company's data and fueled by WRITER's enterprise‑grade LLMs. Valued at $1.9B and backed by industry‑leading investors including Premji Invest, Radical Ventures, and ICONIQ Growth, WRITER is rapidly cementing its position as the leader in enterprise generative AI.

Founded in 2020 with office hubs in San Francisco, New York City, Austin, Chicago, and London, our team thinks big and moves fast, and we're looking for smart, hardworking builders and scalers to join us on our journey to create a better future of work with AI.

About the role

At WRITER, we're not just building the future of enterprise AI; we're actively orchestrating it. The director, solutions architecture plays a pivotal role in this journey, leading a team of exceptional solutions architects who empower our enterprise customers to unlock the full potential of our cutting‑edge generative AI platform. You’ll be at the forefront of driving AI transformation, moving beyond theoretical discussions to hands‑on deployment and measurable impact. This is your chance to lead, mentor, and inspire a team dedicated to solving complex business challenges with innovative AI solutions, directly influencing customer success and WRITER's rapid growth.

This is a full‑time, hybrid role based out of our San Francisco hub. You will report directly to the VP of solutions architecture.

What you'll do

• Lead and empower a team of highly skilled solutions architects, fostering their technical growth and career development across complex enterprise AI engagements
• Drive the successful adoption and deployment of WRITER's generative AI platform by overseeing key pre‑sales technical engagements, including use case discovery, proof‑of‑concept execution, and value realization for strategic customers
• Partner closely with sales leadership and go‑to‑market teams to develop strategic account plans, define compelling technical value propositions, and accelerate pipeline growth for WRITER's solutions
• Act as an executive technical sponsor for WRITER’s most strategic accounts, building strong relationships with C‑level stakeholders and becoming their trusted advisor in AI strategy and implementation
• Influence WRITER's product roadmap by gathering critical market insights and customer feedback, ensuring our platform continuously addresses evolving enterprise AI needs
• Architect robust, scalable, and secure AI solutions for diverse enterprise environments, integrating WRITER's platform with complex customer data ecosystems and existing technical stacks
• Transform how we facilitate customer evaluations and proofs of concept, implementing best practices and scalable processes that demonstrate clear ROI and accelerate time‑to‑value for our clients

What you need

• A minimum of 8 years of experience in a customer‑facing technical role, with at least 4 years in a management capacity leading a pre‑sales or solutions architecture team focused on enterprise software, cloud, or AI solutions
• Proven expertise in leading and scaling a solutions architecture or sales engineering organization within a high‑growth, fast‑paced technology company, ideally blending startup agility with enterprise best practices
• Deep technical proficiency in generative AI, large language models (LLMs), machine learning, and cloud‑native architectures (AWS, Azure, GCP), coupled with hands‑on experience in Python or similar scripting languages
• Demonstrated ability to manage complex implementations of AI/ML solutions, understanding data pipelines, model deployment, security, and compliance in diverse, large‑scale enterprise environments
• Exceptional communication, presentation, and interpersonal skills, capable of translating intricate technical concepts into clear business value for executive and technical audiences, while also mentoring your team to do the same
• A strategic mindset, constantly looking for opportunities to innovate, optimize processes, and drive measurable impact across customer engagements and internal team operations
• A passionate commitment to our values at WRITER: Connect, by building strong relationships with customers and colleagues; Challenge, by pushing boundaries and fostering continuous improvement; and Own, by taking responsibility for results and driving them to completion

Benefits & perks (US Full‑time employees)

• Generous PTO, plus company holidays
• Medical, dental, and vision coverage for you and your family
• Paid parental leave for all parents (16 weeks)
• Fertility and family planning support
• Early‑detection cancer testing through Galleri
• Flexible spending account and dependent FSA options
• Health savings account for eligible plans with company contribution
• Annual work‑life stipends for:
  • Wellness stipend for gym, massage/chiropractor, personal training, etc.
  • Learning and development stipend
• Company‑wide off‑sites and team off‑sites
• Competitive compensation, company stock options and 401k

WRITER is an equal‑opportunity employer and is committed to diversity. We don't make hiring or employment decisions based on race, color, religion, creed, gender, national origin, age, disability, veteran status, marital status, pregnancy, sex, gender expression or identity, sexual orientation, citizenship, or any other basis protected by applicable local, state or federal law. Under the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

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