AI deployment engineer (West)

writer.com; San Francisco (CA); On-site; USD 140,000 - 210,000; Full time

Benefits offered by this job

Generous PTO

Medical, dental, vision

Parental leave (16 weeks)

Fertility and family planning support

Galleri early cancer detection testing

HSA and FSA options

Company stock options

401k

Job summary

WRITER is seeking a Deployment Engineer to partner with Fortune 500 customers and architect AI-powered solutions on our enterprise platform. You will translate business needs into scalable, high-impact deployments, working across product and engineering to drive forward AI capabilities.

You will collaborate with large enterprise clients, delivering tailored integrations and robust documentation, while shaping our product roadmap with customer feedback and best practices for successful AI

Qualifications

• This role requires 5+ years in technical SaaS roles with 3+ years in solutions architecture or technical consulting.
• Strong Python and API fluency, with experience in prompt design and linguistic principles for AI.

Responsibilities

• Partner with enterprise customers to identify strategic AI use cases and own end-to-end implementation.
• Architect and deliver custom applications, templates, and integrations using WRITER's platform and APIs.
• Translate complex concepts into prescriptive recommendations for customers navigating generative AI.
• Collaborate with Product and Engineering to incorporate customer feedback into roadmaps and innovations.
• Develop scalable processes and documentation to accelerate time-to-value for integrations.
• Drive adoption and expansion of WRITER's AI solutions within key accounts.

Skills

Python

APIs

Solutions architecture

Prompt engineering

Fortune 500 experience

Executive communication

Builder mindset

Customer engagement

Education

Bachelor's degree in a technical field

Tools

APIs

Knowledge Graph

Job description

About WRITER

WRITER is where the world's leading enterprises orchestrate AI-powered work. Our vision is to expand human capacity through superintelligence. And we're proving it's possible – through powerful, trustworthy AI that unites IT and business teams together to unlock enterprise-wide transformation. With WRITER's end-to-end platform, hundreds of companies like Mars, Marriott, Uber, and Vanguard are building and deploying AI agents that are grounded in their company's data and fueled by WRITER's enterprise-grade LLMs. Valued at $1.9B and backed by industry-leading investors including Premji Invest, Radical Ventures, and ICONIQ Growth, WRITER is rapidly cementing its position as the leader in enterprise generative AI.

Founded in 2020 with office hubs in San Francisco, New York City, Seattle, Austin, Chicago, and London, our team thinks big and moves fast, and we're looking for smart, hardworking builders and scalers to join us on our journey to create a better future of work with AI.

About the role

As a deployment engineer at WRITER, you'll be at the forefront of expanding human capacity through superintelligence. This isn't just a technical role; it's a deeply influential one where you'll partner directly with our leading enterprise customers. Your expertise will be crucial in uncovering their unique business challenges and architecting AI-powered solutions that leverage our powerful platform and enterprise-grade LLMs. You'll transform complex needs into tangible, high-impact applications, creating champions and driving tangible business results. Your builder's mentality and passion for bringing cutting-edge AI into the hands of real users will directly shape the future of work for some of the world's largest companies.

This is a critical role that directly impacts our customers' success and product evolution. You'll contribute significantly to WRITER's mission, working with a dynamic team to push the boundaries of what's possible with generative AI.

This is a hybrid role based out of our San Francisco, Chicago, Austin, New York City, Seattle, and London hubs.

What you'll do

• Partner deeply with enterprise customers to identify strategic AI use cases, validating technical feasibility and owning the end‑to‑end implementation of tailored solutions

• Architect and deliver custom applications, templates, and integrations leveraging WRITER's platform, APIs, and Knowledge Graph capabilities to solve complex business challenges

• Translate intricate technical concepts and platform capabilities into clear, prescriptive solution recommendations, guiding customers through the generative AI landscape

• Collaborate relentlessly with internal Product and Engineering teams, providing crucial customer feedback that directly influences our product roadmap and drives continuous innovation

• Drive down customer time‑to‑value by developing scalable processes, robust documentation, and efficient workflows for technical integrations

• Champion the successful adoption and expansion of WRITER's AI solutions within customer accounts, ensuring maximum impact and return on investment

What you need

• Over 5 years of hands‑on experience in technical SaaS roles, with at least 3 years specifically in solutions architecture, technical consulting, or technical account management

• Deep technical fluency in Python and extensive experience leveraging APIs, especially in designing sophisticated prompts and understanding linguistic principles for AI applications

• Proven track record of architecting and delivering complex technical solutions for Fortune 500 enterprises in a fast‑paced, high‑growth B2B SaaS environment

• Exceptional communication and executive presence, capable of simplifying complex AI concepts for diverse audiences, from technical teams to C‑suite leadership

• A true builder's mindset with a passion for emerging technologies, always eager to experiment, learn, and iterate in the rapidly evolving world of generative AI

• A relentless drive to Connect with customers and internal teams, Challenge the status status quo with innovative solutions, and Own the successful outcomes for our most strategic accounts

Benefits & perks (US Full-time employees)

• Generous PTO, plus company holidays

• Medical, dental, and vision coverage for you and your family

• Paid parental leave for all parents (16 weeks)

• Fertility and family planning support

• Early-detection cancer testing through Galleri

• Flexible spending account and dependent FSA options

• Health savings account for eligible plans with company contribution

• Annual work-life stipends for:

  • Wellness stipend for gym, massage/chiropractor, personal training, etc.

  • Learning and development stipend

• Company-wide off‑sites and team off‑sites

• Competitive compensation, company stock options and 401k

WRITER is an equal‑opportunity employer and is committed to diversity. We don't make hiring or employment decisions based on race, color, religion, creed, gender, national origin, age, disability, veteran status, marital status, pregnancy, sex, gender expression or identity, sexual orientation, citizenship, or any other basis protected by applicable local, state or federal law. Under the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

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