Director, Software Engineering - P&C Claims

USAA Life Insurance Company; United States; Hybrid; USD 150,000 - 230,000; Full time

Job summary

USAA seeks a Director of Software Engineering to lead design, development, and delivery of Claims technology solutions, including Guidewire, AI, Java, React, and cloud-native platforms. You will partner with Product Owners and operations to align tech with business priorities and drive innovation across the Claims value chain.

The role is based in Plano, TX with a hybrid work model requiring in-office presence four days a week; relocation assistance available, and a strategic leadership role

Qualifications

• Bachelor's degree or 4 years of relevant education and/or experience.
• 8 years of experience in a technology function in a Software Development/Engineering environment.
• 5 years of direct management experience of Software Engineer professionals.
• Experience overseeing the technology life cycle from requirements analysis, feasibility estimates, design, code, documentation, testing, implementation, and support.
• Experience conducting cost benefit analyses and leveraging results to drive technology support solutions.

Responsibilities

• Develop, maintain, testing, and monitoring an internal control environment to effectively manage risks.
• Builds and oversees a team of employees for assigned technology support area through ongoing execution of recruiting, development, retention, coaching and support, performance management, and managerial activities.
• Oversees efforts in establishing documentation standards and quality assurance methodologies for technology support functions and ensure adherence to standards across teams.
• Accountable for the identification, research, and analysis of end to end business, processes, and technology support opportunities.
• Develops and oversees metrics for technology support capabilities and/or processes (KPIs, KRIs, etc.).
• Creates a multi-year plan to operationalize a technology support strategy, with key milestones, deliverables, and realization targets.

Skills

Leadership

People management

Software engineering

Cost-benefit analysis

Strategic thinking

Education

Bachelor's degree

Job description

Why USAA?

At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the #1 choice for the military community and their families.

Embrace a fulfilling career at USAA, where our core values - honesty, integrity, loyalty and service - define how we treat each other and our members. Be part of what truly makes us special and impactful.

We are proud to support active-duty military spouses. USAA roles may offer remote or hybrid flexibility for active-duty military spouses consistent with applicable policy and business needs.

The Opportunity

As a Director of Software Engineering, you will lead the design, development, delivery, and support of critical Property & Casualty (P&C) Claims technology solutions that enable Claims Operations across USAA. This role is responsible for building and evolving scalable, modern applications using technologies such as Guidewire, Artificial Intelligence (AI), Java, React, cloud-native platforms, and other emerging technologies to enhance the claims experience and operational efficiency. The Director will serve as a key technology leader, partnering closely with Business Product Owners, Claims Operations, and enterprise stakeholders to align technology investments with business priorities. Additionally, this role provides leadership for a critical Claims domain, overseeing a blended workforce of employees and third-party resources while driving strategic execution, delivery excellence, operational stability, and innovation across the Claims value chain.

This position can be based in the following location: Plano, TX.

• We offer a flexible work environment that requires an individual to be in the office 4 days per week.
• Relocation assistance IS available for this position.
• We are proud to support active-duty military spouses. USAA roles may offer remote or hybrid flexibility for active-duty military spouses consistent with applicable policy and business needs.

What you’ll do:

• Responsible for developing, maintaining, testing, and monitoring an internal control environment, including preventative and detective controls, to effectively manage risks.
• Builds and oversees a team of employees for assigned technology support area through ongoing execution of recruiting, development, retention, coaching and support, performance management, and managerial activities.
• Oversees efforts in establishing documentation standards and quality assurance methodologies for technology support functions and ensure adherence to standards across teams.
• Accountable for the identification, research, and analysis of end to end business, processes, and technology support opportunities.
• Develops and oversees metrics for technology support capabilities and/or processes (KPIs, KRIs, etc.).
• Creates a multi-year plan to operationalize a technology support strategy, with key milestones, deliverables, and realization targets.
• Oversees the creation and execution of departmental budgets and forecasts for applicable technology support function.
• Oversees the availability management of technology solutions / domains by applying strong change and incident management practices.
• Works across multiple functional areas and influences future business strategy to be able to best utilize available technology support functions as well as future ones.
• Stays abreast of industry trends and understands the direction of applicable technology support capabilities and ensures technology environment is agile enough to change quickly to support.
• Builds successful stakeholder relationships with other IT and business leaders by developing a clear understanding of business needs, acting as a trusted advisor, and ensuring cost-effective delivery of technology support services to meet those needs.
• Participates in the development of 3rd Party vendors strategy and provides oversight to ensure achievement of technology support objectives.
• May provide oversight of vendor management activities including service agreements, staff augmentation and technology contracts.
• Builds and oversees a team of employees for assigned functional area through ongoing execution of recruiting, development, retention, coaching and support, performance management, and managerial activities.
• Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures.

What you have:

• Bachelor's degree; OR 4 years of relevant education and/or experience.
• 8 years of experience in a technology function in a Software Development/Engineering environment.
• 5 years of direct management experience of Software Engineer professionals.
• Experience overseeing the technology life cycle from requirements analysis, feasibility estimates, design, code, documentation, testing, implementation, and support.
• Technical knowledge and understanding of technical domains that reside within Infrastructure Services, Data or Application Development.
• Experience conducting cost benefit analyses and leveraging results to drive technology support solutions.
• Demonstrated thought lead