Director, Program Manager - Integrated Programs

USAA Life Insurance Company; San Antonio (TX); Hybrid; USD 150,000 - 210,000; Full time

Job summary

USAA Life Insurance Company seeks a Director, Program Manager - Integrated Programs in San Antonio, TX. The role leads a Planning & Operations team supporting underwriting and product development, guiding a portfolio of strategic programs with multi-year impact.

The position requires a senior leader who can align strategy with execution, manage budgets, and mentor managers while ensuring governance and process discipline. On-site work four days weekly in San Antonio.

Qualifications

• Bachelor's degree; OR 4 years of relevant education and / or experience.
• 8 years project and / or program management experience, including experience defining a new program and / or managing large scale projects.
• 3 years of direct team lead or management experience.
• Demonstrated experience using Waterfall or Agile methodologies to execute program strategies and deliver complex work efforts.
• Advanced understanding and demonstrated application of risk management policies and procedures.
• Comprehensive knowledge of program management methodology and techniques and program performance evaluation.
• Proficient experience in USAA's change management methodology or similar industry change management methodology.
• Extensive experience developing, maintaining, and reporting on large

Responsibilities

• Accountable for the development and integration of multiple business programs, associated work efforts, and discrete work efforts to achieve strategic business goals and operational objectives.
• Manages the overall program and / or discrete work efforts road map which includes multi-million-dollar complex, strategic programs within a portfolio(s).
• Facilitates sequencing, prioritization, and scheduling for programs; manages program scope, schedule, and budget.
• Participates in work effort closure activities to determine benefit / business impact realization to include retrospective management.
• Provides consultation to program executives and senior / functional area management across USAA to plan and execute departmental programs and makes recommendations for process improvements to ensure they are effective.
• Keeps abreast of industry trends and best practices and on developing business strategies, identifying benefits, and defining alternatives across departmental programs and across USAA programs and / or discrete work efforts.
• Builds and manages a team of employees for assigned functional area through ongoing execution of recruiting, development, retention, coaching and support, performance management, and managerial activities.
• Adheres to governance rigor required for work efforts.
• Drives the adoption and sustainment of changes within the organization in compliance with USAA's Change Management methodology.
• Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures.

Skills

Waterfall/Agile

Risk management

Program management

Change management

Leadership

Strategic planning

Education

Bachelor's degree

4 years education/experience

Job description

Why USAA?

At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the #1 choice for the military community and their families.

Embrace a fulfilling career at USAA, where our core values - honesty, integrity, loyalty and service - define how we treat each other and our members. Be part of what truly makes us special and impactful.

We are proud to support active-duty military spouses. USAA roles may offer remote or hybrid flexibility for active-duty military spouses consistent with applicable policy and business needs.

The Opportunity

We are seeking a dedicated Director, Program Manager - Integrated Programs.

We offer a flexible work environment that requires an individual to be in the office 4 days per week . This position must be based in our San Antonio, TX office. Relocation assistance is not available for this position.

What you'll do:

The Director of Integrated Programs will be a key leader within the Planning & Operations team supporting P&C Underwriting & Product Development, leading a team accountable for a dynamic portfolio of strategic programs and projects that advance critical Underwriting & Product Development goals. This leader will bring together strategy, people, and execution to drive complex initiatives across business areas, integrate interdependent work, align stakeholders, and accelerate outcomes. We are seeking a strategic, proactive people leader who thrives in a fast-paced and evolving environment, develops high-performing teams, brings structure and clarity to ambiguity, and mobilizes diverse perspectives to turn strategic priorities into integrated execution and measurable results.

As Director, Program Manager - Integrated Programs, you will lead and manage resources for efficient and effective program or work effort(s) management. You will be responsible for departmental program oversight to include mentoring and directing program and / or teams of project managers, assigning individual program / project manager responsibilities, and identifying and resolving appropriate business plan and integration issues. You will ensure execution of efforts are aligned and integrated with corporate and line of business strategies, plans, programs, and initiatives. You will adhere to EPMO processes, procedures, controls, standards, tools, and templates (as required) and support cross-functional teams in the development and execution of change plans in accordance with USAA's change methodology or industry best practices.

• Accountable for the development and integration of multiple business programs, associated work efforts, and discrete work efforts to achieve strategic business goals and operational objectives.
• Manages the overall program and / or discrete work efforts road map which includes multi-million-dollar complex, strategic programs within a portfolio(s).
• Facilitates sequencing, prioritization, and scheduling for programs; manages program scope, schedule, and budget.
• Participates in work effort closure activities to determine benefit / business impact realization to include retrospective management.
• Provides consultation to program executives and senior / functional area management across USAA to plan and execute departmental programs and makes recommendations for process improvements to ensure they are effective.
• Keeps abreast of industry trends and best practices and on developing business strategies, identifying benefits, and defining alternatives across departmental programs and across USAA programs and / or discrete work efforts.
• Builds and manages a team of employees for assigned functional area through ongoing execution of recruiting, development, retention, coaching and support, performance management, and managerial activities.
• Adheres to governance rigor required for work efforts.
• Drives the adoption and sustainment of changes within the organization in compliance with USAA's Change Management methodology.
• Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures.

What you have:

• Bachelor's degree; OR 4 years of relevant education and / or experience.
• 8 years project and / or program management experience, including experience defining a new program and / or managing large scale projects.
• 3 years of direct team lead or management experience.
• Demonstrated experience using Waterfall or Agile methodologies to execute program strategies and deliver complex work efforts.
• Advanced understanding and demonstrated application of risk management policies and procedures.
• Comprehensive knowledge of program management methodology and techniques and program performance evaluation.
• Proficient experience in USAA's change management methodology or similar industry change management methodology.
• Extensive experience developing, maintaining, and reporting on large