Director, ServiceNow Business Services, Risk & Security Product Manager

GSK; United States; Hybrid; USD 240,000 - 320,000; Full time

Job summary

GSK is seeking a Director, ServiceNow Business Service, Risk & Security Product Manager to lead a group of related products within ServiceNow Platform & Enterprise Tools. You will translate strategies into roadmaps, coach Product Owners, and drive agile delivery across IRM, VR, CSM, HRSD, and LSD modules.

You will oversee end-to-end delivery, ensure compliance and security controls, and report KPIs while guiding cross‑functional partners.

Qualifications

• Experience leading end‑to‑end product delivery with prioritisation, backlog management and value‑focused release planning.
• Excellent ability to translate business needs into product roadmaps and governance.
• Strong communication to influence senior stakeholders and coach product owners.

Responsibilities

• Translate strategies into actionable roadmaps and delivery priorities across Risk & Security domains.
• Provide direction to Product Owners, ensure robust business cases and well‑defined requirements.
• Oversee delivery quality, usability and supportability of features across the Product group.

Skills

Product management

Stakeholder management

Agile leadership

Strategic thinking

Education

Bachelor's degree

Tools

ServiceNow

Job description

The Director, ServiceNow Business Service, Risk & Security Product Manager leads a group of related Products within a ServiceNow Platform & Enterprise Tools Domain, ensuring they deliver measurable value, support business processes, and are continuously improved. They work closely with the SD, ServiceNow Platform & Enterprise Tools to translate functional goals into product roadmaps and provide direction to Product Owners on prioritisation, delivery focus, and product performance. The ServiceNow Business Service, Risk & Security Product Manager ensures Integrated Risk Management, Vulnerability Response, CSM, HRSD, LSD modules are usable, compliant, secure, and efficient to operate, while fostering a culture of agile delivery, value realisation, and continuous improvement across ServiceNow Platform and Enterprise Tools.

• Translate functional strategies provided by the Senior Director, ServiceNow Platform & Enterprise Tools into actionable product roadmaps and delivery priorities across a related group of Risk & Security Product Manager ensures Integrated Risk Management, Vulnerability Response, CSM, HRSD, LSD modules.
• Provide direction and coaching to Product Owners, ensuring requirements are well-defined, business cases for investment are robust, backlogs are prioritised to support business goals, architectural guidance, compliance needs, data-driven decisions, FinOps considerations, and domain ecosystem dependencies through cross-functional partnering.
• Partner with business stakeholders to understand pain points, process challenges, and improvement needs, shaping product enhancements and technology-enabled opportunities.
• Oversee delivery execution across the product group, ensuring the quality, usability, stability, and supportability of released features and services.
• Promote agile and iterative delivery practices (e.g. SaFe, Scrum), supporting incremental value release, transparency of priorities, and improved collaboration with business users.
• Act as the escalation point for critical product performance, delivery issues, and dependency conflicts, addressing risks and facilitating decisions.
• Champion the adoption of user-centred improvements, business process optimisation, and automation opportunities that reduce cycle time and enhance user experience.
• Ensure effective risk, security, and compliance management (e.g. ISO controls) across the product group, embedding relevant controls in partnership with security and compliance SMEs.
• Support Solution Architects in shaping cross-product and cross-platform solutions, ensuring Product Owners manage dependencies to deliver integrated outcomes.
• Track and report performance against agreed KPIs for the product group, driving continuous improvement activities to maximise value for the Domain.
• Provide financial oversight of the domain, including product budgets and internal/external team resourcing costs, to inform strategic decision-making and ensure alignment with GSK's financial objectives. This is a hybrid role, with a min of 2/3 days a week onsite at our central London HQ. Fully remote working is not available.
  Bachelor's or Master's degree in a relevant field (e.g., Computer Science, Information Technology, or Engineering), or equivalent experience
• Industry certifications highly desirable (e.g. Agile Methodologies, CPM)
• Extensive experience overseeing end-to-end product delivery, including prioritisation, backlog management, solution design support, testing oversight, and value-focused release planning.
• Proven track record in overseeing the definition and execution of valuable Product strategies (such as ServiceNow), realising tangible benefits for the Business.
• Deep experience in concurrently overseeing multiple Product teams across the full delivery lifecycle, from requirements elicitation through to release.
• Proficient in conveying complex technology ideas to non-conversant audiences.
• Very strong analytical and problem-solving skills for developing Product use cases and determining their associated value.
• Highly experienced team leader that can effectively manage small to medium IT delivery teams).
• Very strong communication skills and ability to influence senior stakeholders, aligning on competing priorities and guiding Business teams on the feasibility of requests vs. technology constraints.

Desirable Requirements:

• Broad ServiceNow capability understanding across risk, security, and business functions - Ability to shape vision and roadmap for IRM, VR, Business Function, CSM, HRSD, and LSD on a mature platform, without needing deep process expertise in every module.
• Platform-wide understanding and dependency management - Strong grasp of the ServiceNow data model, workflows, and integrations to manage cross-module dependencies and ensure consistent, scalable design decisions.
• Executive stakeholder engagement - Skilled at engaging senior leaders, translating complex platform capabilities into clear business outcomes, and securing alignment, sponsorship, and funding.
• Leadership of distributed product owner teams - Proven experience coaching and directing product owners, setting priorities, shaping backlogs, and driving consistent delivery practices across multiple ServiceNow domains

Other Job-Related Skills/Background

• Strong communication and influencing skills, able to guide prioritisation decisions, resolve delivery conflicts, and align multiple stakeholders around shared product outcomes.
• Skilled in coaching and developing Product Owners, fostering a culture of user-centred design, value-based delivery, and continuous improvement.
• Able to interpret business processes, regulatory needs, and operational insights to identify optimisation and automation opportunities that enhance product performance and user experience.
• Comfortable working within structured governance, security, and compliance constraints, ensuring product changes are well controlled, supportable, and aligned to organisational standards.
• You are practical, inclusive and open to feedback. You bring technical understanding and strong empathy for users. You work in active voice and keep communication simple. You support colleagues and help teams make confident, evidence-based decisions. You want to grow your product and security skills while delivering outcomes that matter.
• Agile Methodology, Cross-Functional Teamwork, Data Analysis, Design Thinking, DevOps, Prioritization, Product Development Research, Product Roadmapping, Project Management, Return on Investment (ROI), Software Development, Strategy Deployment, User Experience (UX), User Interface (UI) Design
  At GSK, we unite science, technology and talent to get ahead of disease together.

At GSK, we unite science, technology and talent to get ahead of disease together. We are a global biopharma company with a special purpose - to unite science, technology and talent to get ahead of disease together. We're proud to be leading a healthcare revolution, and we're looking for people who can help us deliver on our ambition, Uniting science, technology and talent to get ahead of disease together. GSK is a global biopharma company with a purpose to unite science, technology and talent to get ahead of disease together. We aim to positively impact the health of 2.5 billion people by the end of the decade, as a successful, growing company where people can thrive. We get ahead of disease by preventing and treating it with innovation in specialty medicines and vaccines. We focus on four therapeutic areas: respiratory, immunology and inflammation; oncology; HIV; and infectious diseases - to impact health at scale. People and patients around the world count on the medicines and vaccines we make, so we're committed to creating an environment where our people can thrive and focus on what matters most. Our culture of being ambitious for patients, accountable for impact and doing the right thing is the foundation for how, together, we deliver for patients, shareholders and our people. GSK is an Equal Opportunity Employer. This ensures that all qualified applicants will receive equal consideration for employment without regard to race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), parental status, national origin, age, disability, genetic information (including family medical history), military service or any basis prohibited under federal, state or local law. We believe in an agile working culture for all our roles. If flexibility is important to you, we encourage you to explore with our hiring team what the opportunities are.