ServiceNow Technical & Enablement Architect

GSK; United States; Hybrid; USD 120,000 - 186,000; Full time

Job summary

At GSK, we are seeking a ServiceNow Technical & Enablement Architect to set technical standards and patterns across the ServiceNow Platform and Enterprise Tools. This senior role translates platform strategy into reusable guardrails and supports engineering with enablement, coaching and hands‑on guidance without owning delivery.

You will partner with Platform Manager and Product Managers, including the Data Intelligence & Experience Product Manager, to ensure UX alignment.

Qualifications

• Degree in a technology or engineering discipline, or equivalent practical experience.
• Architecture certifications desirable (e.g., TOGAF, or recognised cloud or network architecture certification relevant to the platform).
• Experience in technology architecture or senior engineering, including at least three years producing reference architectures or standards others build to.

Responsibilities

• Define reference architectures, patterns and standards for the platform, aligned to DPTF strategy and to enterprise architecture.
• Design AI into the platform, producing reference patterns for AI‑assisted delivery and for intelligent, self‑healing operations.
• Architect for reliability and resilience by design, so that platform SLOs and error budgets are achievable.
• Provide design assurance and technical guidance to engineering teams, reviewing designs against the standards before build.
• Ensure platform solutions are secure and compliant, including GxP requirements where the platform supports regulated activity.
• Evaluate and introduce new technologies, measuring the result against architecture OKRs rather than adopting on vendor claim.
• Set architecture standards that supplier and managed‑service solutions must meet, and assure their designs to the same bar as internal work.
• Partner with Enterprise Architecture and Information Security on standards, roadmaps and exceptions.
• Increase pattern reuse across the platform, tracking adoption and deviations.
• Reduce rework by intervening early in design, evidencing the reduction.

Skills

Cloud Computing

Container Orchestration

IT Risk Management

DevOps

ServiceNow Platform

SLA/SLO mindset

Zero Trust Architecture

Security & Compliance

AI reference patterns

Architecture Review

Education

Degree in technology or engineering

Architecture certifications desirable (e.g., TOGAF)

Tools

GxP compliance awareness

Reference architecture patterns

Job description

The ServiceNow Technical & Enablement Architect is accountable for setting the technical standards, patterns, and engineering practices that govern how solutions are built across the ServiceNow Platform & Enterprise Tools domain, ensuring consistent, scalable, and secure delivery aligned to enterprise architecture direction. The role translates platform strategy into reusable standards and development guardrails, and builds the engineering capability to apply them - through enablement, coaching, and hands‑on guidance across ServiceNow development, configuration, and integration practices. This role supports Core platform capabilities for NLU, Chat and Service Portal in partnership with the Platform Manager and Product Managers, specifically the ServiceNow Data Intelligence & Experience Product Manager, who is accountable for ensuring UX experience aligned across the platform. Operating at a senior technical leadership level, the role provides design assurance, owns the technical skills path for engineers, and raises the consistency and craft of the engineering organization. It partners with the Automation Engineering Architect, Platform Architecture, and engineering leads to close capability gaps and reduce technical debt from inconsistent practices. The role sets standards and builds capability; it does not own delivery. Solution build sits with engineering teams, automation design with the Automation Engineering Architect, backlog priority with the Product Owner, and target architecture with Enterprise Architecture

• Define reference architectures, patterns and standards for the platform, aligned to DPTF strategy and to enterprise architecture.
• Design AI into the platform, producing reference patterns for AI‑assisted delivery and for intelligent, self‑healing operations.
• Architect for reliability and resilience by design, so that platform SLOs and error budgets are achievable rather than aspirational.
• Provide design assurance and technical guidance to engineering teams, reviewing designs against the standards before build rather than after.
• Ensure platform solutions are secure and compliant, including GxP requirements where the platform supports regulated activity.
• Evaluate and introduce new technologies, measuring the result against architecture OKRs rather than adopting on vendor claim.
• Set architecture standards that supplier and managed‑service solutions must meet, and assure their designs to the same bar as internal work.
• Partner with Enterprise Architecture and Information Security on standards, roadmaps and exceptions.
• Increase pattern reuse across the platform, tracking where teams have adopted a pattern and where they have diverged and why.
• Reduce rework by intervening early in design, and evidence the reduction rather than asserting it.
• Advise the Product Owner and Platform Manager on the architectural consequence of roadmap choices, including technical debt being accepted.
• Hold the boundaries with the Platform Architecture Director on domain target architecture, the Solution Architect on cross‑domain initiative designs, and the engineering teams on build., You will shape how automation supports teams across the organisation. You will grow your technical leadership skills and influence platform strategy. You will work with diverse teams and make a visible contribution to outcomes that matter.
• This is a hybrid role, with a min of 2/3 days a week onsite at our central London HQ. Fully remote working is not available.
• Degree in a technology or engineering discipline, or equivalent practical experience (e.g., Computer Science, Software Engineering, Information Systems).
• Architecture certifications desirable (e.g., TOGAF, or recognised cloud or network architecture certification relevant to the platform).
• Experience in technology architecture or senior engineering, including at least three years producing reference architectures or standards others build to.
• Deep hands‑on depth in the relevant platform domain, whether cloud, network or digital workplace.
• Experience running design assurance or architecture review, including declining designs that did not meet the standard.
• Track record of architecting for reliability and resilience, working to SLOs and error budgets.
• Experience designing secure and compliant solutions, ideally including GxP or another regulated context.
• Experience setting architecture standards that supplier or managed‑service solutions had to meet.
• Awareness of AI reference patterns for assisted delivery and intelligent operations
• Cloud Computing, Container Orchestration, Data Center Management, DevOps, Disaster Recovery (DR), Identity Access Management (IAM), Information Technology (IT) Risk Management, Integration Platform as a Service (iPaaS), Network Design, Serverless Platforms, Service Oriented Architecture (SOA), Storage Area Network (SAN), System Monitors, Technical Architecture, Technical Architecture Design, Virtualization, Zero Trust Architecture

Other Job-Related Skills/Background

• Ability to influence engineering teams without line authority, so that patterns are adopted rather than circumvented.
• Judgement about when to grant an architectural exception and when to hold the standard.
• Clear design documentation, since patterns are only reusable if others can follow them.
• Comfort challenging vendor claims and evaluating technology on measured outcome.
• Pragmatism about technical debt, making the cost visible rather than blocking delivery outright.
• Cloud Computing, Container Orchestration, Data Center Management, DevOps, Disaster Recovery (DR), Identity Access Management (IAM), Information Technology (IT) Risk Management, Integration Platform as a Service (iPaaS), Network Design, Serverless Platforms, Service Oriented Architecture (SOA), Storage Area Network (SAN), System Monitors, Technical Architecture, Technical Architecture Design, Virtualization, Zero Trust Architecture

At GSK, we unite science, technology and talent to get ahead of disease together. We are a global biopharma company with a special purpose - to unite science, technology and talent to get ahead of disease together. We're proud to be leading a healthcare revolution, and we're looking for people who can help us deliver on our ambition, Uniting science, technology and talent to get ahead of disease together. GSK is a global biopharma company with a purpose to unite science, technology and talent to get ahead of disease together. We aim to positively impact the health of 2.5 billion people by the end of the decade, as a successful, growing company where people can thrive. We get ahead of disease by preventing and treating it with innovation in specialty medicines and vaccines. We focus on four therapeutic areas: respiratory, immunology and inflammation; oncology; HIV; and infectious diseases - to impact health at scale. People and patients around the world count on the medicines and vaccines we make, so we're committed to creating an environment where our people can thrive and focus on what matters most. Our culture of being ambitious for patients, accountable for impact and doing the right thing is the foundation for how, together, we deliver for patients, shareholders and our people.

GSK is an Equal Opportunity Employer. This ensures that all qualified applicants will receive equal consideration for employment without regard to race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), parental status, national origin, age, disability, genetic information (including family medical history), military service or any basis prohibited under federal, state or local law. We believe in an agile working culture for all our roles.

If flexibility is important to you, we encourage you to explore with our hiring team what the opportunities are. Should you require any adjustments to our process to assist you in demonstrating your strengths and capabilities contact us at [e-mail] where you can also request a call. Please note should your enquiry not relate to adjustments, we will not be able to support you through these channels.