Director, Service Engineering & Lifecycle Excellence

Becton Dickinson NA; Durham (NC); On-site; USD 150,000 - 230,000; Full time

Job summary

Becton, Dickinson and Company (BD) is seeking a Director of Service Engineering to provide strategic leadership and operational oversight for the Service Engineering function within Global Customer Services.

This role ensures serviceability, readiness, and lifecycle optimization across the Pharmacy Automation platform, driving innovations in service design, education strategies, and documentation.

Qualifications

• BA/BS in Business Administration, Engineering, Information Technology, or related field, or equivalent experience.
• Minimum of 8 years in medical device or equivalent.
• Experience leading global service engineering teams and strategic initiatives.

Responsibilities

• Define and implement serviceability requirements with R&D to align with product development.
• Direct field service strategies for new product launches and service readiness.
• Manage lifecycle planning, updates, and cost optimization; oversee documentation and knowledge bases.
• Lead a global service engineering organization, fostering accountability, collaboration, and agile practices.

Skills

Leadership

Strategic planning

Cross-functional collaboration

Communication

Lean Six Sigma

Serviceability engineering

Documentation

Problem management

KPI ownership

Agile

Education

Bachelor's degree

Tools

Microsoft Office

Job description

Becton, Dickinson and Company (BD) is seeking a Director of Service Engineering to provide strategic leadership and operational oversight for the Service Engineering function within Global Customer Services.

This role ensures serviceability, readiness, and lifecycle optimization across the Pharmacy Automation platform, driving innovations in service design, education strategies, and documentation.