Director, Service Delivery - Retirement Ops (Hybrid)

Transamerica; Iowa; Hybride; USD 116 000 - 130 000; Plein temps

Avantages offerts par ce poste

Pension Plan

401k Match

Medical Insurance

Dental Insurance

Vision Insurance

Employee Discounts

Résumé du poste

Transamerica is seeking an experienced operations leader to head retirement onboarding and client transition services. You will oversee multifunctional teams, govern offshore and third‑party providers, and drive improvements in service delivery and risk management across large and mid‑market conversions.

You’ll manage budgets, mentor teams, and deliver performance insights to executives while collaborating across functions to enhance customer satisfaction and operational excellence.

Qualifications

• Bachelor’s degree in business or equivalent experience.
• Ten years of retirement plan experience.
• Business operations leadership experience.
• Experience supervising employees.
• Experience working with external clients in sales, sales support, relationship management, or post‑sale support.
• Strong communication, interpersonal, and presentation skills.
• Analytical, problem‑solving, and decision‑making skills.
• Ability to manage multiple responsibilities under pressure.
• Ability to understand and communicate complex or technical concepts.

Responsabilités

• Develop and execute operational strategies supporting new business onboarding, client transition services, and service delivery objectives.
• Oversee day‑to‑day operations to ensure smooth functioning and timely delivery of services.
• Provide governance and oversight of offshore and third‑party service providers, ensuring performance, quality, and service level expectations are achieved.
• Lead and oversee Large Market and Mid Market conversion activities, ensuring successful implementation and transition outcomes.
• Accountable for quality, reporting, training, and operational outcomes supporting all new business operations.
• Manage operational budgets and resources, ensuring optimal allocation of funds.
• Lead, mentor, and develop high‑performing operational teams.
• Identify and implement opportunities for improvement throughout Operations and provide recommendations to executive leadership.
• Collaborate with cross‑functional teams and stakeholders to improve performance, manage operational risks, and ensure a high level of customer satisfaction.
• Serve as an escalation point for complex operational, client, vendor, and conversion‑related issues.
• Prepare and deliver ongoing management reports and operational insights to leadership and key stakeholders.
• Promote teamwork, accountability, risk management, and continuous improvement throughout the Operations function.

Connaissances

Leadership

Communication

Problem solving

Multitasking

Formation

Bachelor’s degree in business or equivalent experience

Outils

MS Word

MS Excel

Description du poste

Transamerica is seeking an experienced operations leader to head retirement onboarding and client transition services. You will oversee multifunctional teams, govern offshore and third‑party providers, and drive improvements in service delivery and risk management across large and mid‑market conversions.

You’ll manage budgets, mentor teams, and deliver performance insights to executives while collaborating across functions to enhance customer satisfaction and operational excellence.