Director, Service and Support Administration

Cuyahoga County Board of Developmental Disabilities; Cleveland (OH); Hybrid; USD 120,000 - 160,000; Full time

Benefits offered by this job

Pension through Ohio PERS

Dental, Vision and Life Insurance

Professional Development Reimbursement

Flexible Schedule

Public Service Loan Forgiveness

Job summary

The Cuyahoga County Board of Developmental Disabilities is seeking a Director to oversee Service and Support Administration, including Medicaid and Waiver services, and local funding. The role requires leading SSA teams, shaping policies, and ensuring high-quality service delivery across departments.

The position is based at the Donzella Administration building with a hybrid work schedule. Ideal candidates hold a Master’s degree in a related field, with at least five years in DD programs and

Qualifications

• Master's degree in psychology, social work, special education, public administration, or a related field.
• Five years’ successful experience with programs for DD persons and their families.
• Minimum of three years of supervisory experience.
• Eligibility for State Department of DD SSA Supervisor certification.
• Valid Ohio driver’s license and clean driving record.

Responsibilities

• Direct and supervise SA Managers, SA supervisors and Support Administrators delivering SSA functions.
• Oversee SSA services across housing, employment, intake and eligibility.
• Develop and implement SSA policies and procedures; coordinate with other departments.
• Ensure compliance with rules and regulations governing SSA delivery.
• Represent the organization in committees and coordinate with state and local agencies.

Skills

Leadership

Policy development

Program management

SSA knowledge

Coaching

Education

Master's degree

Job description

Overview

The Cuyahoga County Board of Developmental Disabilities (Cuyahoga DD) is seeking a director to oversee and direct the implementation of Service and Support Administration (SSA), including all aspects of Medicaid and Waiver services, and use of local funds, to all people with disabilities needing such services. Manage specialty areas related to SSA work. Direct the development of SSA policies and procedures related to Support Administration (SA) practice. The nature of work will include, but is not limited to the following:

• Plan, develop and manage the delivery of service and support administration services to all individuals needing such service. Maximize utilization of community resources, local funds, Medicaid and/or Waiver funding for services.
• Direct responses to complex situations or complaints related to all SSA services. Provide coaching to SAs and leadership team related to these situations in order to maximize positive outcomes and improve overall customer experience for those receiving SSA services from Cuyahoga DD.
• Hire, assign, evaluate and supervise support administration management teams and their staff who provide service and support administration to assigned people with disabilities. Provide ongoing coaching and opportunities for staff development and professional growth for leadership team. Implement performance standards and measures to ensure compliance with rules and regulations governing delivery of SSA functions.
• Collaborate with other Cuyahoga DD departments to ensure compliance with applicable rules and regulations, and to coordinate and improve delivery of quality services to individuals assigned to Support Administration.
• Assist with the implementation and development of goals related to Cuyahoga DD annual or strategic plan. Assist with the development of priority areas and plans for areas of growth or development for the SSA department.
• Direct and manage the activities of specialized SA teams, including the work related to housing, employment, intake and eligibility, etc. Review and provide feedback on recommendations for new housing development for individuals receiving or in need of community residential services and supports.
• Organize and manage the provision of information, training and technical assistance to Cuyahoga DD and SSA Management and staff, providers, families and other interested parties on all topics and services within area of responsibility. Direct staff regarding authorization of Medicaid-funded and/or locally-funded community and residential services and supports.
• Provide consultation and technical support to Cuyahoga DD staff, consumers, families, and outside agencies regarding procedures to access and maintain Medicaid-funded and/or locally-funded community residential services and supports.
• Represent Cuyahoga DD on assigned committees and participate in planning with other state and local agencies (CCADAMHS, DoDD, CCDCFS, etc.) regarding support administration and related topics. Attend applicable conferences/meetings on Medicaid funding, Service and Support Administration and other related topics.
• Participate in the Medicaid Administrative Claiming (MAC) program in accordance with DoDD rules and regulations and guidance from the Cuyahoga DD MAC Coordinator.
• Perform other duties as assigned.

SUPERVISORY DUTIES

Supervision of SA Managers (including various specialty areas), SA supervisors and Support Administrators assigned to perform SSA functions.

PERSONAL CONTACTS

All Cuyahoga DD staff, service providers, people with disabilities and families receiving services, DoDD and other State agencies, county and other community agencies.

UNUSUAL WORKING CONDITIONS

Flexible Work schedule; some evening and weekend meetings. Occasional travel in county and out of county

SALARY

The salary listed in the header is the base salary for all department directors in Pay Schedule G. It is important to understand that the actual starting salary will be determined based on many factors including the breadth and depth of the knowledge, skills, education and experiences brought by the candidate. Also, it is Cuyahoga DD’s intent to pay each employee a salary that is reasonable and competitive based on the market rate for the position, while also considering not only internal equity but also the budgetary constraints.

FANTASTIC BENEFITS

• Over 40 paid days off a year, including holidays.
• Flexible work schedule.
• A great government Pension through Ohio PERS.
• Low Cost Major Medical insurance.
• Free Dental, Vision and Life Insurance
• Professional Development Reimbursement each year.
• Membership dues reimbursement each year.
• Mileage Reimbursement at the IRS rate.
• Public Service Loan Forgiveness program.
• Flexible Spending Account
• Tuition Reimbursement and so much more..

If you would like a much more comprehensive look at the benefits package, click HERE to download a pdf with more detailed information.

Remote Work

There is an onsite expectation for all leadership positions. This position will work a hybrid work schedule that includes some remote work at the direction of the Superintendent. This position is based at our Donzella Administration building.

The Cuyahoga DD recruits and retains outstanding individuals who are committed to our mission of supporting and empowering people with developmental disabilities to live, learn, work and play in the community. We seek to attract diverse staff who desire to inspire, to promote abilities and talents, to foster inclusion in all aspects of community life, and to hold themselves and others to high expectations. We hope you choose to join our leadership team!

Qualifications

• Master's degree is required in psychology, social work, special education, public administration, or a related field.
• Five years’ successful experience working with programs for DD persons and their families is required.
• Minimum of three years of supervisory experience is required.
• Eligibility for State Department of DD SSA Supervisor certification with certification occurring within state statute timelines.
• Valid state of Ohio driver’s license and continued maintenance of excellent driving record.

Equal Opportunity, Diversity, and Inclusion

TheCuyahoga County Board of DD is committed to treating every individual, family, employee, and applicant with dignity, respect and compassion regardless ofa person’s sex, ancestry, national original, race, color, age, religion, disability, military or veteran status, sexual orientation, gender identity/gender expression, genetic information, orsocial, economic or political affiliation.

Compassion, trust, and mutual respect are at the core of our commitment to diversity and inclusion. The Cuyahoga County Board of DD fosters and promotes an inclusive environment that leverages the unique contributions of diverse individuals and organizations in all aspects of our work. We know that by bringing diverse individuals and viewpoints together we can collectively and more effectively create opportunities for a better life for the individuals we support. Diversity and inclusion are at the heart of what it means for people with developmental disabilities to live, learn, work, and play in the community.

PRIVACY AND SECURITY NOTICE

By applying for positions with the Cuyahoga County Board of Developmental Disabilities you are accepting that you have reviewed and understand our Applicant Privacy and Security Notice provided by clicking HERE.

Cuyahoga DD is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

All Job tentative offers are made with the understanding that prospective new employees pass a drug test and background check prior to being hired.

Background Checks Disclosure: All tentative job offers are made with the understanding that prospective new employees pass a drug test and criminal records check prior to being hired. For a list of disqualifying criminal offenses please see the rule HERE.

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