Director, Security Operations

Fidelity; United States; On-site; USD 140,000 - 230,000; Full time

Job summary

Fidelity is seeking a Director of Security Operations to lead security teams, protect associates and customers, and drive global security initiatives. The role emphasizes effective communication, risk awareness, and collaboration with site leadership to ensure safety and security across regions.

The director will serve as a brand ambassador for Global Security Operations, maintaining professionalism and outstanding service at the site.

Qualifications

• Bachelor's degree required; advanced degree is a plus.
• 7–10 years in an operational/technical security environment.
• 3–5 years in a people management role.
• EMT or other relevant certifications (CPP, CFE, CBCP) a plus.

Responsibilities

• Leads a team of security representatives and supervisors across locations.
• Manages staffing coverage with cost and overtime awareness.
• Enforces policies on operational risk, physical security, and life safety.
• Builds relationships with business units and external providers to influence security policy.
• Champions training and life safety programs for the site.
• Engages in cross-organizational projects and scales global initiatives.
• Develops regional crisis response plans with site leadership.
• Delivers local awareness programs and supports global security initiatives.
• Reviews regional incident reports and follows up as needed.

Skills

Security principles

Security technology

Project management

Strong presentation skills

Risk & controls

Stakeholder management

Vendor management

Education

Bachelor's degree

Advanced degree a plus

Tools

Security technology

Job description

Job Description

Note: Fidelity is not providing immigration sponsorship for this position

The Role

The Director, Security Operations is an experienced security professional who can effectively lead teams to protect Fidelity's associates, customers, and property. This individual delivers on Global Security Operations' objectives through their ability to communicate effectively, understand their site's risk landscape, and engage and execute on key initiatives for Security and the firm while exercising good judgement. This individual is a meaningful associate-facing Brand Ambassador for Global Security Operations and will ensure that their team exudes professionalism, integrity, and provides outstanding customer service at their site.

Education and Experience

• Bachelor's degree; advanced degree a plus
• 7-10 years' experience in an operational and technical security environment
• 3-5 years' experience in a people manager role
• EMT or other relevant certifications (CPP, CFE, CBCP) a plus

Responsibilities

• Effectively leads a team of security representatives and supervisors in one or more locations
• Ensures schedule maintains required coverage while remaining mindful of staffing costs and overtime
• Enforces corporate and site-wide policies, procedures, and standards related to operational risk, physical security, and life safety programs
• Establishes and maintains substantial relationships with business unit personnel, site leadership and external service providers such as public safety agencies to influence security policy implementation and mitigate risk
• Translates strategic objectives and champions training and life safety programs for their site
• Engages on cross-organizational projects and scales global initiatives for assigned site(s).
• Builds, implements, and maintains regional crisis response plans in collaboration with site leadership
• Develops and Delivers effective local awareness programs and supports broader global security awareness initiatives crafted to educate associates on workplace safety and security best practices
• Review regional incident reports; recommend and supervise required follow up

The Expertise and Skills You Bring

• Knowledge of security principles (incident management, life safety, investigations, workplace violence and threat assessment)
• Subject matter expertise with Security technology
• Project management experience
• Strong presentation skills
• Understanding of risk and controls
• Stakeholder and relationship management (communicates effectively with senior security leadership, site/business unit leadership, business partners, and public safety agencies)
• Vendor management (holds vendors accountable to agreed upon terms and manages to budget constraints)

Fidelity's Onsite Working Model

Fidelity is transitioning to a full-time onsite working model through a phased rollout across regions and roles. Currently, some roles and locations require 100% onsite presence, while others require less. Onsite expectations are likely to evolve as the rollout continues. This transition does not apply to fully remote roles.

Certifications

Category: Security

Please be advised that Fidelity's business is governed by the provisions of the Securities Exchange Act of 1934, the Investment Advisers Act of 1940, the Investment Company Act of 1940, ERISA, numerous state laws governing securities, investment and retirement-related financial activities and the rules and regulations of numerous self-regulatory organizations, including FINRA, among others. Those laws and regulations may restrict Fidelity from hiring and/or associating with individuals with certain Criminal Histories.