Director, Salesforce Technology

Global Roles

United States

Hybrid

USD 150,000 - 230,000

Full time

10 days ago

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Job summary

The American Red Cross seeks an experienced Director, Salesforce Technology to lead the engineering organization supporting RC Care, a mission-critical client case management and financial assistance platform for disaster relief services. This role emphasizes technical and people leadership in a fully remote setting.

You will guide Salesforce teams, establish architectural standards, oversee CI/CD, security, and reliability, and partner with product, architecture, and enterprise teams to deliver

Qualifications

Experience leading software engineering teams in complex environments.
Strong partnership with product management, architecture, and enterprise teams.
Proven ability to balance speed, quality, and long-term maintainability.

Responsibilities

Recruit, coach, and develop Salesforce developers and QA engineers.
Lead Agile/SAFe planning, sprint execution, and PI planning.
Set technical standards, architecture, and delivery expectations for RC Care.
Oversee CI/CD, automated testing, and release management.
Ensure platform security, reliability, and operational sustainability.
Collaborate with stakeholders to deliver aligned solutions.
Guide modernization, tech debt reduction, and Salesforce roadmap.
Monitor health metrics related to delivery, incidents, and debt.

Skills

IT Leadership

Software Engineering

Agile Development

Salesforce Platform

Apex Development

Lightning Web Components

Enterprise Applications

Technical Talent Development

Engineering Standards

DevOps Practices

Operational Support

Software Delivery

Software Architecture

Application Security

API Integration

Cloud Platforms

Salesforce Data Cloud

MuleSoft

SAFe Agile

Agile Release Trains

PI Planning

Salesforce Certifications

Education

Bachelor's degree in Computer Science or IT

Job description

The American Red Cross seeks an experienced Director, Salesforce Technology to lead the engineering organization supporting RC Care, a mission-critical client case management and financial assistance platform for disaster relief services. This role involves technical and people leadership, managing Agile teams, and ensuring platform reliability and operational sustainability in a fully remote setting.

Responsibilities

Recruit, lead, coach, and develop Salesforce developers and test engineers, creating clear expectations and meaningful growth opportunities
Build a high-performing engineering culture grounded in accountability, collaboration, continuous learning, knowledge sharing, and technical excellence
Manage team capacity, resource allocation, performance, and staffing across product initiatives and operational priorities
Partner with Product Management, Service Design, Solution Architecture, business stakeholders, and enterprise teams to deliver solutions aligned with user needs and mission outcomes
Lead engineering involvement across the full product lifecycle, including discovery, design, estimation, development, testing, deployment, monitoring, support, and continuous improvement
Lead Agile and SAFe planning activities, including sprint execution, PI planning, prioritization, dependency management, and cross-team coordination to ensure successful delivery
Promote disciplined Agile practices and ensure engineering commitments are realistic, transparent, and aligned with roadmap priorities, business value, and mission outcomes
Serve as the senior engineering leader for RC Care, establishing technical standards, engineering practices, and delivery expectations
Provide technical coaching and oversight related to architecture, design patterns, Salesforce capabilities, integrations, security, scalability, and software engineering practices
Partner with Solution Architecture to evaluate technical options and ensure solutions are secure, reliable, maintainable, scalable, and aligned with long-term platform strategy
Guide modernization, technical debt reduction, and adoption of emerging Salesforce capabilities that support evolving business needs
Advance CI/CD, automated testing, code review, quality gates, release management, environment management, observability, and deployment practices
Define and monitor engineering and product health metrics related to delivery performance, reliability, defects, incidents, technical debt, and operational effectiveness
Lead incident response, root-cause analysis, corrective actions, Salesforce release readiness, and continuous improvement of platform reliability
Ensure required documentation, operational procedures, security controls, and on-call support practices are maintained for this mission-critical platform
Lead third-party technology partners and vendor teams, ensuring adherence to technical standards, security requirements, service expectations, and delivery commitments

Requirements

Bachelor’s degree in Computer Science, Information Technology, or equivalent experience
Minimum 5 years of IT leadership or management experience leading software engineering teams
Demonstrated ability to build high-performing engineering organizations and develop technical talent
Experience leading Agile development teams in complex, cross-functional environments
Strong partnership skills with product management, architecture, design, business stakeholders, and enterprise technology teams
Proven ability to balance delivery speed, quality, operational excellence, and long-term maintainability
10+ years of software engineering experience in enterprise environments, including experience supporting mission-critical business platforms
5+ years leading Salesforce or enterprise application development teams
Demonstrated experience providing technical leadership, coaching engineers, reviewing solution designs, and driving engineering excellence
Experience establishing engineering standards, DevOps practices, operational support models, and software delivery processes
Strong understanding of software architecture, application security, API and integration patterns, cloud platforms, and modern software engineering practices
Salesforce platform experience, including Apex, Lightning Web Components (LWC), integrations, and platform security
Qualified candidates must be authorized to work in the United States
Travel: ~10% annual domestic travel to meetings/conferences
Preferred qualifications include Salesforce Data Cloud experience, MuleSoft or enterprise integration experience, experience improving DevOps maturity, SAFe experience including Agile Release Trains (ARTs) and PI Planning, commitment to the non-profit sector, prior experience in nonprofit or humanitarian organizations, and ability to clearly articulate hands-on involvement in prior work
Preferred certifications: Salesforce Platform Developer I, Salesforce Platform Developer II, Salesforce Application Architect, Salesforce System Architect, Salesforce Certified Administrator

Skills