Director, Salesforce Technology

American Red Cross; Washington (District of Columbia); A distancia; USD 170.000 - 250.000; Jornada completa

Descripción de la vacante

American Red Cross seeks a Director, Salesforce Technology to lead RC Care, our mission-critical client case management and financial assistance platform. You will head an Agile cross-functional team of four pods, shaping engineering priorities and delivering scalable, secure solutions.

You will partner with Product, Service Design and Architecture to align engineering with user needs and mission outcomes while evangelizing best practices across development, testing, and deployment in a 100%

Formación

• Experience leading engineering teams.
• Proven track record delivering scalable software platforms.
• Strong collaboration with product, design and enterprise teams.

Responsabilidades

• Recruit and coach Salesforce developers and testers.
• Lead delivery across discovery, design, development, testing, deployment and support.
• Oversee Agile and SAFe planning and cross-team coordination.
• Set technical standards and ensure security, reliability, and scalability.

Conocimientos

Salesforce

Leadership

Agile

SAFe

Herramientas

CI/CD tooling

Monitoring tools

Descripción del empleo

Join us-Where your Career is a Force for Good!

By joining the American Red Cross you will touch millions of lives every year and experience the greatness of the human spirit at its best. Are you ready to be part of the world's largest humanitarian network?

Job Description:

WHY CHOOSE US?

Joining The American Red Cross is like nothing else - it's as much something you feel as something you do. You become a vital part of the world's largest humanitarian network. Joining a team of welcoming individuals who are exceptional, yet unassuming. Diverse, yet uncompromising in unity. You grow your career within a movement that matters, where success is measured in people helped, communities made whole, and individuals equipped to never stop changing lives and situations for the better.

When you choose to be a force for good, you'll have mentors who empower your growth along a purposeful career path. You align your life's work with an ongoing mission that's bigger than all of us. As you care for others, you're cared for with competitive compensation and benefits. You join a community that respects who you are away from work as much as what you do while at work.

WHAT YOU NEED TO KNOW ABOUT THE JOB:

The American Red Cross seeks an experienced Director, Salesforce Technology to lead the engineering organization supporting RC Care, its mission-critical client case management and financial assistance platform for disaster relief services. Built on Salesforce Agentforce Service and Experience Cloud, RC Care enables the Red Cross volunteer workforce to provide timely, scalable assistance to clients in need 24/7.

This leader will work closely with Product Management, Service Design, Solution Architecture, business stakeholders, and enterprise technology partners to align engineering priorities with user needs and mission outcomes. The role leads a dedicated Agile, cross-functional product team organized into four pods and is responsible for building a high-performing engineering organization capable of delivering secure, scalable, and sustainable solutions.

This is a technical and people leadership role with accountability for engineering talent, delivery quality, platform reliability, operational sustainability, and the continued evolution of RC Care.

The work location for this exciting opportunity is virtual. The selected candidate will work 100% remotely from home and can be located anywhere in the United States but must work an east coast schedule.

WHERE YOUR CAREER IS A FORCE FOR GOOD (Key Responsibilities):

Talent and Engineering Leadership

• Recruit, lead, coach, and develop Salesforce developers and test engineers, creating clear expectations and meaningful growth opportunities.
• Build a high-performing engineering culture grounded in accountability, collaboration, continuous learning, knowledge sharing, and technical excellence.
• Manage team capacity, resource allocation, performance, and staffing across product initiatives and operational priorities.

Product Delivery and Cross-Functional Partnership

• Partner with Product Management, Service Design, Solution Architecture, business stakeholders, and enterprise teams to deliver solutions aligned with user needs and mission outcomes.
• Lead engineering involvement across the full product lifecycle, including discovery, design, estimation, development, testing, deployment, monitoring, support, and continuous improvement.
• Lead Agile and SAFe planning activities, including sprint execution, PI planning, prioritization, dependency management, and cross-team coordination to ensure successful delivery.
• Promote disciplined Agile practices and ensure engineering commitments are realistic, transparent, and aligned with roadmap priorities, business value, and mission outcomes.

Technical Leadership and Platform Stewardship

• Serve as the senior engineering leader for RC Care, establishing technical standards, engineering practices, and delivery expectations.
• Provide technical coaching and oversight related to architecture, design patterns, Salesforce capabilities, integrations, security, scalability, and software engineering practices.
• Partner with Solution Architecture to evaluate technical options and ensure solutions are secure, reliable, maintainable, scalable, and aligned with long-term platform strategy.
• Guide modernization, technical debt reduction, and adoption of emerging Salesforce capabilities that support evolving business needs.

DevOps, Quality, and Operational Excellence

• Advance CI/CD, automated testing, code review, quality gates, release management, environment management, observability, and deployment practices.
• Define and monitor engineering and product health metrics related to delivery performance, reliability, defects, incidents, technical debt, and operational effectiveness.
• Lead incident response, root-cause analysis, corrective actions, Salesforce releas