Director Salesforce Platform

Ryder System, Inc.; Coral Gables (FL); On-site; USD 160,000 - 180,000; Full time

Benefits offered by this job

Health benefits

401(k) retirement plan

Paid time off

Job summary

Ryder System, Inc. seeks a Director Salesforce Platform to own the enterprise Salesforce ecosystem, set vision and investment priorities, and govern its health, security, and data integrity.

You will lead the Salesforce CoE, guide distributed teams, and act as the primary Ryder-Salesforce relationship owner, enabling safe, scalable innovation across business segments. The role requires collaborative leadership, governance development, and a focus on delivering measurable business value through

Responsibilities

• Define enterprise Salesforce strategy, multi-year vision, and governance aligned to Ryder's sales, service, data, and digital goals.
• Chair the Salesforce Center of Excellence (CoE) as a cross-functional operating model with clear roles and processes.
• Maintain platform health, security, reliability, and operational risk across all Salesforce instances.
• Build durable relationships with key business and technology leaders, translating priorities into enterprise choices.
• Set technical standards, architecture guidance, and guardrails for configuration, development, and integrations.
• Provide mentorship and ensure solutions meet enterprise standards without owning delivery.
• Define reference architectures, data ownership, and integration patterns with enterprise teams.
• Lead platform rationalization, consolidation, and lifecycle management of Salesforce assets.
• Oversee vendor and financial management, licensing, renewals, and value optimization.
• Own platform budgeting, business cases, and investment trade-offs; communicate cost and value clearly.
• Collaborate with Enterprise Infrastructure, Security, and Data teams on risk remediation and security controls.
• Drive adoption, coordinate training, and scale best practices across the Ryder Salesforce ecosystem.

Job description

Job Seekers can review the Job Applicant Privacy Policy by clicking here. Job Description: Summary The Director Salesforce Platform is the enterprise platform owner for Ryder's Salesforce ecosystem. The role sets the vision, operating model, investment priorities, and guardrails for Salesforce instances serving FMS, SCS, and RLM. This leader is accountable for platform health, security, reliability, data integrity, lifecycle management, and sustained business value. Success requires more than technical depth. The Director must be a highly collaborative enterprise leader who can earn trust across business segments, align leaders with different priorities, create shared accountability, and turn complex business needs into a coherent Salesforce roadmap. The role leads through both influence and authority, chairs the cross-functional Salesforce Center of Excellence (CoE), develops talent, guides distributed product and support teams, and serves as Ryder's relationship owner with Salesforce. The Director will establish governance that protects the enterprise without creating unnecessary bureaucracy, enabling business and technology teams to innovate safely, reuse capabilities, and deliver better sales and service outcomes.

Travel Yes, 10-20% Job Category IT Leadership

Our Culture & Commitment

At Ryder, you’re trusted to make an impact—while enjoying room to grow and having a voice that’s heard. Our culture is built on respect, collaboration, and shared pride in doing great work rooted in innovation and safety. Your Voice. Your Success. The Future We Build Together.

Compensation Information

• Pay Type: Salaried
• Minimum Pay Range: $160,000.00
• Maximum Pay Range: $180,000.00

Benefits Information

• Ryder offers comprehensive health and welfare benefits, to include medical, prescription, dental, vision, life insurance and disability insurance options, as well as paid time off for vacation, illness, bereavement, family and parental leave, and a tax-advantaged 401(k) retirement savings plan.

Ryder is proud to be an Equal Opportunity Employer and Drug Free workplace. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, among other things, or status as a qualified individual with disability.

Important Note: Some positions require additional screening that may include employment and education verification; motor vehicle records check and a road test; and/or badging or background requirements of the customer to which you are assigned.

Security Notice for Applicants: Ryder will only communicate with an applicant directly from a @ryder.com email address and will never conduct an interview online through a chat type forum, messaging app (such as WhatsApp or Telegram), or via an online questionnaire. During an interview, Ryder will never ask for any form of payment or banking details and will never solicit personal information outside of the formal submitted application through www.ryder.com/careers. Should you have any questions regarding the application process or to verify the legitimacy of an interview or Ryder representative, please contact Ryder at [e-mail] or 800-793-3754.

Current Employees: If you are a current employee at Ryder, please click here to log in to Workday to apply using the internal application process. Job Seekers can review the Job Applicant Privacy Policy by clicking here. Explore our current opportunities and discover how you can build a rewarding career with a company committed to innovation, safety, and success. Ryder operates behind the scenes, managing critical fleet, transportation and supply chain functions for over 50,000 customers, many of which make the products that consumers use every day. When you choose Ryder, you get access to industry-leading technology, one of North America’s largest fleet of trucks, an expansive infrastructure of maintenance facilities and warehouses, and some of the most talented people in the industry. EEO is the Law Ryder Pay Transparency Policy. Philadelphia Fair Criminal Records Screening Standards Washington State Fair Chance Act

Essential Functions

Enterprise Salesforce strategy, roadmap, and governance: Collaborate with key stakeholders to establish a multi-year Salesforce vision, target-state architecture, org strategy, capability roadmap, and investment plan aligned to Ryder's sales, service, customer, data, and digital strategies. Chair and mature the Salesforce Center of Excellence (CoE) as a cross-functional operating model with defined membership, decision rights, intake, prioritization, architecture review, release governance, escalation paths, and success measures. Platform health, security, reliability, and operational risk: Maintain clear accountability for platform health across all Salesforce instances, including availability, performance, scalability, environments, licensing, release readiness, technical debt, end-of-life decisions, and operational risk. Ensure that role design, privileged access, duty segmentation, auditability, vulnerability remediation, disaster recovery, continuity planning, privacy, regulatory controls, and production change practices are embedded in platform operations. Stakeholder leadership, business alignment, and enterprise decision-making: Build durable relationships with Sales Operations, Service, Product, Application Support, Security, Enterprise Architecture, Data, Integration, Infrastructure, Risk, Finance, Procurement, and business-segment leaders; translate competing priorities into enterprise choices. Technical standards, architecture oversight, and solution quality: Create pragmatic guardrails for configuration, development, integration, data, identity, AI, security, testing, DevSecOps, deployment, and support, while providing qualified teams with clear pathways to self-service and innovation. Establish and champion Salesforce technical best practices, design principles, and configuration/coding standards; chair the design authority and lead architecture and code/config reviews to ensure the technical quality, scalability, security, and maintainability of solutions built by product and partner teams. Provide expert technical guidance and mentoring and hold solutions accountable to enterprise standards—without owning solution design or delivery. Partner with enterprise architects and data leaders to define reference architectures, integration and API patterns, identity and access models, master-data responsibilities, retention practices, data-quality controls, and a path toward consistent customer and asset information. Platform rationalization, consolidation, and lifecycle management: Lead the assessment, rationalization, and consolidation of Salesforce instances, products, integrations, data models, and customizations; develop transition roadmaps that preserve business continuity and measurable benefits. Vendor, financial, commercial, and innovation management: Evaluate Salesforce platform releases and emerging capabilities through structured experimentation, architectural review, security assessment, and value-based adoption decisions. Serve as Ryder's principal relationship owner with Salesforce, lead account planning, executive governance, licensing and consumption management, renewals, commercial negotiations, escalations, partner strategy, performance reviews, and roadmap discussions. Own platform financial planning, forecasts, business cases, TCO, benefit tracking, vendor spend, license optimization, and investment trade-offs; clearly communicate the cost, risk, and value implications of platform decisions. Additional Responsibilities Bring leaders from multiple business segments and technology disciplines together around common outcomes, principles, and priorities, even when local objectives conflict. Navigate a matrixed organization, facilitate constructive debate, surface trade-offs, and drive decisions without relying solely on positional authority. Anticipate stakeholder impacts, sponsor adoption, address resistance, coordinate communications and training, and reinforce new operating practices until they are sustained. Translate platform complexity into concise business choices, recommendations, and outcomes for senior executives while maintaining credibility with technical experts. Optimize Ryder-wide value, customer experience, security, and maintainability over local convenience; resolve conflicts respectfully and make difficult decisions when needed. Encourage curiosity, responsiveness, continuous improvement, practical problem solving, and close partnership between business and technology teams. Partners with Enterprise Infrastructure, Security, Integration Services & Data Services to own and drive application/product related vulnerability remediation. Perform other duties as assigned.

Skills and Abilities

Builds coalitions, aligns competing interests, defines shared outcomes, and makes enterprise-level decisions in a matrixed environment.