Director, Sales Technology

MetLife; Tampa (FL); Hybrid; USD 144,000 - 213,000; Full time

Benefits offered by this job

Health insurance

401(k) with employer matching

Paid time off

Job summary

MetLife’s Global Technology team seeks a Director of Sales Technology to lead engineering across a modern, AI-enabled portfolio powering B2B sales transformation. You’ll guide architecture, drive AI-assisted development, and deliver secure, scalable integrations to improve advisor productivity and customer outcomes.

The role combines hands-on leadership with people management and requires building a high-performing team, shaping roadmaps, and partnering with product, data, security, and platform

Qualifications

• Bachelor's degree in Computer Science, Software Engineering, or related field.
• 7+ years of software engineering experience with enterprise-scale apps.
• 5+ years of people leadership experience managing software teams.
• Proven experience leading multiple concurrent delivery initiatives in a large organization.
• Expertise in modern software architecture, APIs, cloud tech, and distributed systems.
• Experience delivering customer-facing or business-critical platforms for sales, distribution, or digital transformation.
• Strong focus on software quality, testing, observability, reliability engineering, and secure practices.
• Experience establishing engineering standards and continuous improvement programs.
• Excellent stakeholder management and executive communication skills.
• Experience leading Agile product delivery and cross-functional teams.

Responsibilities

• Lead engineering execution for the B2B Sales Transformation portfolio.
• Define technology roadmaps aligned to business goals.
• Drive AI-first software engineering practices across teams.
• Establish standards, reusable components, and inner sourcing.
• Partner with Product, Architecture, Data, Security, and Platform teams.
• Oversee complex CRM, sales enablement, workflow, and analytics integrations.
• Ensure high-quality software with testing, observability, and reliability.
• Champion cloud-native modernization and API-first development.
• Use metrics to improve team performance and outcomes.
• Represent software engineering in senior leadership discussions.

Skills

Leadership

AI-first development

Stakeholder mgmt

Cloud architectures

APIs & integrations

Agile delivery

Education

Bachelor's degree in CS/Software Engineering

Tools

Salesforce CRM

Cloud platforms

CI/CD tooling

Job description

When you join MetLife's Global Technology team, you’ll be part of a forward-thinking group dedicated to shaping the future of digital solutions for customers worldwide. You’ll develop, maintain and support technology applications and delivery, leveraging AI, automation, and contemporary ways of working to enhance experiences and drive business outcomes. Your work will simplify complex processes, improve tech resiliency, and ensure high-performing, seamless solutions that power life’s most important moments. In this dynamic environment, you’ll collaborate with talented peers across teams and functions, expanding your skills in impactful ways. Ready to push boundaries and set new industry standards? Join us and help drive the future of technology forward.

The Opportunity

The Director, Sales Technology is a strategic engineering leadership role responsible for building and evolving the technology capabilities that power MetLife's B2B sales transformation agenda. This leader will oversee engineering teams delivering modern digital experiences, workflow automation, sales enablement solutions, AI-powered capabilities, and enterprise integrations that improve productivity, advisor effectiveness, and customer outcomes. The role combines hands-on technology leadership with people management responsibility. The successful candidate will drive delivery across multiple engineering teams while advancing AI-first software engineering practices, including the responsible use of AI copilots, AI agents, agentic workflows, and human-in-the-loop engineering processes to accelerate software development and improve quality. The position is accountable for software engineering execution across teams, software quality, reliability, talent development, and adoption of AI-first engineering practices.

Key Responsibilities

Engineering Strategy & Technology Leadership

• Lead engineering execution for the B2B Sales Transformation portfolio, delivering scalable, secure, and resilient solutions that support sales growth and operational efficiency.
• Define and execute technology roadmaps aligned to business priorities, digital transformation objectives, and enterprise architecture standards.
• Drive the adoption of AI-first software engineering practices, including AI-assisted requirements generation, coding, testing, documentation, and troubleshooting.
• Establish engineering standards, reusable components, and inner-sourcing practices that improve developer productivity and delivery consistency.
• Partner with Product Management, Architecture, Data, Security, and Platform Engineering teams to deliver integrated end-to-end solutions.
• Lead the design and implementation of complex integrations across CRM, sales enablement, workflow, analytics, and enterprise platforms.
• Ensure engineering teams deliver high-quality software through disciplined testing, observability, reliability engineering, and secure development practices.
• Champion modernization initiatives, cloud-native architectures, API-first development, and AI-enabled automation across the portfolio.
• Leverage engineering metrics, quality indicators, and flow measurements to continuously improve team performance and customer outcomes.
• Represent software engineering in senior leadership discussions, planning forums, and transformation governance activities.

People Leadership & Talent Development

• Build, lead, and develop a high-performing team of software engineers and engineering leaders.
• Provide coaching, performance management, career development, and succession planning for engineering talent.
• Foster a culture of accountability, innovation, collaboration, continuous learning, and responsible AI adoption.
• Develop team capabilities in modern engineering practices, cloud technologies, AI-assisted development, and agentic software engineering approaches.

Required Qualifications

• Bachelor's degree in Computer Science, Software Engineering, or a related technical discipline.
• 7+ years of software engineering experience with progressive responsibility delivering enterprise-scale applications.
• 5+ years of people leadership experience managing software engineering teams.
• Proven experience leading multiple concurrent software delivery initiatives in a large, matrixed organization.
• Demonstrated expertise in modern software architecture, APIs, integration patterns, cloud technologies, and distributed systems.
• Experience delivering customer-facing or business-critical platforms supporting sales, distribution, customer engagement, or digital transformation initiatives.
• Strong understanding of software quality, testing strategies, observability, reliability engineering, and secure development practices.
• Experience establishing engineering standards, reusable frameworks, and continuous improvement programs.
• Exceptional stakeholder management skills with the ability to influence business and technology leaders.
• Strong verbal, written, and executive communication skills.
• Demonstrated ability to balance speed, quality, risk, and business outcomes across multiple delivery teams.
• Experience leading Agile product delivery and cross-functional engineering organizations.

Preferred Qualifications

• Experience supporting B2B sales organizations, distribution platforms, CRM (Salesforce.com) ecosystems, sales enablement technologies, or customer acquisition capabilities.
• Experience implementing AI-enabled products, intelligent automation, and agentic workflows.
• Deep experience using AI copilots, AI agents, and human-in-the-loop engineering approaches to accelerate software development lifecycles.
• Experience establishing AI governance, prompt engineering standards, and engineering guardrails for responsible AI adoption.
• Experience leading cloud modernization and platform transformation initiatives.
• Experience building engineering organizations that leverage AI-assisted development tools at scale.
• Experience leading Digital Transformation initiatives supporting customer engagement, sales productivity, or commercial operations.
• Insurance, financial services, or other highly regulated industry experience.
• Experience transforming engineering ways of working through automation, AI-first development practices, and modern delivery models.
• Advanced degree in Computer Science, Engineering, Information Systems, or related field.

Location Expectation: This is a hybrid role requiring a minimum of 3 days per week in office.

The expected salary range for this position is $144,100 - $213,100. This role may also be eligible for annual short-term incentive compensation. All incentives and benefits are subject to the applicable plan terms.

Benefits We Offer

Our U.S. benefits address holistic well-being with programs for physical and mental health, financial wellness, and support for families. We offer a comprehensive health plan that includes medical/prescription drug and vision, dental insurance, and no-cost short-and long-term disability. We also provide company-paid life insurance and legal services, a retirement pension funded entirely by MetLife and 401(k) with employer matching, group discounts on voluntary insurance products including auto and home, pet, critical illness, hospital indemnity, and accident insurance, as well as Employee Assistance Program (EAP) and digital mental health programs, parental leave, paid time off, paid holidays, volunteer time off, tuition assistance and much more! For more information regarding MetLife's U.S. benefits, please click here.

About MetLife

Recognized on Fortune magazine's list of the World's Most Admired Companies, Fortune World's 25 Best Workplaces, and the Fortune 100 Best Companies to Work For, MetLife, through its subsidiaries and affiliates, is one of the world's leading financial services companies; providing insurance, annuities, employee benefits and asset management to individual and institutional customers. With operations in more than 40 markets, we hold leading positions in the United States, Latin America, Asia, Europe, and the Middle East.

As part of our New Frontier strategy, MetLife is building an AI-enabled, people-centered future. We’re looking for people who bring curiosity, adaptability, and a growth mindset as we use AI to enhance how we serve customers, support communities, and evolve the way work gets done. At MetLife, AI is a responsible partner that supports human judgment, creativity, and continuous improvement while helping us build trust, inclusion, and long-term value.

Our purpose is simple - to help our colleagues, customers, communities, and the world at large create a more confident future. United by purpose and guided by our core values - Win Together, Do the Right Thing, Deliver Impact Over Activity, and Think Ahead - we’re inspired to transform the next century in financial services. At MetLife, it's #AllTogetherPossible. Join us!

MetLife is an Equal Opportunity Employer. All employment decisions are made without regards to race, color, national origin, religion, creed, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity or expression, age, disability, marital or domestic/civil partnership status, genetic information, citizenship status (although applicants and employees must be legally authorized to work in the United States), uniformed service member or veteran status, or any other characteristic protected by applicable federal, state, or local law ("protected characteristics").

If you need an accommodation due to a disability, please email us at [e-mail]. This information will be held in confidence and used only to determine an appropriate accommodation for the application process.

MetLife maintains a drug-free workplace.

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liabilities.

This posting is for a current vacancy and is anticipated to remain open for at least 90 days from the listed posting date.