Director - Sales Operations

RevOps Report; New Orleans (LA); On-site; USD 154,000 - 269,000; Full time

Job summary

RevOps Report is seeking a Director of Sales Operations to drive effectiveness, improve efficiencies, and expand productivity across our sales organization. The role supports organizational transformation and promotes collaboration across Industrial, OEM, and Construction segments.

You will standardize data, implement coaching and PIP processes, and guide strategic plans for margin expansion. This position requires a decade of leadership in sales, strong analytics, and the ability to partner

Qualifications

• Bachelor’s degree required; Master’s degree preferred.
• 10 years of relevant experience in a matrix environment.
• 10 years experience as a sales leader (Electrical distribution / Industrial, OEM, Construction).
• Strong analytical and communication abilities.
• Ability to manage multiple tasks and drive cross-functional initiatives.

Responsibilities

• Act as voice of sales organization to internal support resources and identify improvement areas.
• Define sales performance criteria and standardized value messaging by customer segment.
• Create and maintain datasets to evaluate sales productivity and efficiency.
• Implement uniform processes for data evaluation and performance reviews.
• Define and deploy performance improvement plans with clear milestones.
• Create standardized coaching processes across the company.
• Define territory productivity criteria and optimal mix of sales resources.
• Collaborate with supply chain to measure value delivery for global and priority clients.
• Develop plans for sales and margin expansion with measurable field expectations.
• Ensure data quality and usage in Salesbook; act as IT liaison for design criteria.
• Forecast branch, district, and region demand using Salesbook data.
• Remove barriers across business units to improve customer value.

Skills

Analytical skills

Interpersonal skills

Communication skills

Decision-making

Problem-solving

Leadership

Education

Bachelor’s Degree

Master’s Degree

Job description

About This Role

As the Director – Sales Operations, you will be responsible for driving effectiveness, improving efficiencies, and expanding productivity of company’s sales organization. You will be responsible for continuously improving and safeguarding our sales\-centric culture and making the company the employer of choice for industry’s best sales professionals.

This role will support organizational transformation while promoting collaboration across Industrial, OEM, and Construction business segments.

• Act as voice of sales organization to multiple internal support resources and identify areas of improvement where sales bandwidth can be created while eliminating misalignment of departmental goals that hinder delivery of value to clients, sales, and margin expansion.
• Define sales performance criteria and standardizes message of value by customer segment ensuring operation of differentiated strategy, powered by services, which is scalable and deployable throughout organization and leveraged to generate measurable customer value.
• Create consistent dataset to ensure uniform process to evaluate sales productivity and efficiency, including those designed from Salesbook application.
• Create and implement uniform process whereby sales leaders evaluate data and performance of sales professionals.
• Define consistent process for performance improvement plan (PIP) deployment for both sales leaders and account managers with clearly defined milestones and key performance expectations. Define criteria when not met triggers implementation of a PIP.
• Create standardized coaching process for sales leaders that is leveraged across company to increase productivity and drive high\-performance culture.
• Define sales operations territory productivity criteria, including sales and margins required for deployment of an outside sales professional.
• Define recommended mix of company sales resources and OPEX allocated to deliver excellent customer experience, while expanding sales, margin, and EBIT.
• Work with supply chain services and value creation team to create and deploy standardized quarterly review process for global and priority clients in which value delivery and financial impact of company’s solution\-set can be measured.
• Drive creation of documented plans for sales and margin expansion for global and priority clients. Plans should concisely define strategy to take share and drive customer value, including set measurable field expectations for customer engagement. Processes to be closed loop system, managed through Salesbook, driving accountability for global account managers and other segment resources in support of local branch needs to remove barriers preventing growth.
• Define sales operations expectations for utilization and data quality within Salesbook.
• Act as single point of contact to IT and final decision maker on design criteria to create optimal value for sales organization and ensures optimal usage.
• Drive consistent process using well defined datasets, including historical trends, backlog, and pipeline from Salesbook to establish branch, district, and region forecasts, including supplier volume rebates.
• Remove barriers across multiple business units that prevent delivery of company’s customer value, including product and service capabilities.

Responsibilities

• Act as voice of sales organization to multiple internal support resources and identify areas of improvement where sales bandwidth can be created while eliminating misalignment of departmental goals that hinder delivery of value to clients, sales, and margin expansion.
• Define sales performance criteria and standardizes message of value by customer segment ensuring operation of differentiated strategy, powered by services, which is scalable and deployable throughout organization and leveraged to generate measurable customer value.
• Create consistent dataset to ensure uniform process to evaluate sales productivity and efficiency, including those designed from Salesbook application.
• Create and implement uniform process whereby sales leaders evaluate data and performance of sales professionals.
• Define consistent process for performance improvement plan (PIP) deployment for both sales leaders and account managers with clearly defined milestones and key performance expectations. Define criteria when not met triggers implementation of a PIP.
• Create standardized coaching process for sales leaders that is leveraged across company to increase productivity and drive high\-performance culture.
• Define sales operations territory productivity criteria, including sales and margins required for deployment of an outside sales professional.
• Define recommended mix of company sales resources and OPEX allocated to deliver excellent customer experience, while expanding sales, margin, and EBIT.
• Work with supply chain services and value creation team to create and deploy standardized quarterly review process for global and priority clients in which value delivery and financial impact of company’s solution\-set can be measured.
• Drive creation of documented plans for sales and margin expansion for global and priority clients. Plans should concisely define strategy to take share and drive customer value, including set measurable field expectations for customer engagement. Processes to be closed loop system, managed through Salesbook, driving accountability for global account managers and other segment resources in support of local branch needs to remove barriers preventing growth.
• Define sales operations expectations for utilization and data quality within Salesbook.
• Act as single point of contact to IT and final decision maker on design criteria to create optimal value for sales organization and ensures optimal usage.
• Drive consistent process using well defined datasets, including historical trends, backlog, and pipeline from Salesbook to establish branch, district, and region forecasts, including supplier volume rebates.
• Remove barriers across multiple business units that prevent delivery of company’s customer value, including product and service capabilities.

Qualifications

• Bachelor’s Degree required; Master’s Degree preferred
• 10 years of relevant experience in a matrix environment
• 10 years experience in managing against budgets, including sales and profit growth
• 6+ years experience as a sales leader (electrical distribution industry or related Industrial, OEM, Construction experience preferred)
• Ability to manage multiple tasks at once
• Strong decision‑making and problem‑solving skill
• Sense of urgency and deadline driven
• Strong analytical skills
• Strong interpersonal and communication skills
• Attention to detail/organization skills
• Excellent written and verbal communications
• Ability to influence and lead change in a cross‑functional team environment

Ability to travel up to 25% *

\-CP1

Compensation Details $153,662 \- $268,909 Annually

This amount is what we reasonably believe we will pay for the position; however, offer amounts may vary based on factors such as geographic location, relevant education, experience, qualifications, skills, shift, or any collective bargaining agreements.

For eligible positions, compensation may include participation in a bonus or sales incentive plan, subject to the terms and conditions of the applicable plan documents. For certain sales roles, Wesco also offers a commission structure that provides additional compensation based on sales results, as defined by the applicable commission plan.

In addition, Wesco offers a benefits program for eligible employees, which may include paid time off, medical, dental, and vision coverage, and retirement savings plans. Additional details about benefits are available here .

At Wesco, we build, connect, power and protect the world. As a leading provider of business‑to‑business distribution, logistics services and supply chain solutions, we create a world that you can depend on.

Our Company’s greatest asset is our people. Wesco is committed to fostering a workplace where every individual is respected, valued, and empowered to succeed. We promote a culture that is grounded in teamwork and respect. With a workforce of over 20,000 people worldwide, we embrace the unique perspectives each person brings. Through comprehensive benefits and active community engagement, we create an environment where every team member has the opportunity to thrive.

Founded in 1922 and headquartered in Pittsburgh, Wesco is a publicly traded (NYSE: WCC) FORTUNE 500® company.

• Wesco International, Inc., including its subsidiaries and affiliates (“Wesco”) provides equal employment opportunities to all employees and applicants for employment. Employment decisions are made without regard to race, religion, color, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, or other characteristics protected by law. US applicants only, we are an Equal Opportunity Employer.*
• Los Angeles Unincorporated County Candidates Only: Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance and the California Fair Chance Act.*
• This posting is for a current, active vacancy intended for immediate hire.*