Director Sales Operations

Judge Direct Placement; Horsham (PA); On-site; USD 130,000 - 180,000; Full time

Job summary

The Judge Group, based in Horsham, PA, seeks a Sales Operations Director to lead and optimize sales operations for a manufacturing client. You will drive CRM strategy, governance, and reporting, while partnering with Marketing, Finance, Product, and Compliance to align operations with business goals.

Ideal candidates will have 8+ years in sales/ commercial operations in regulated sectors, strong CRM experience (Salesforce/HubSpot), and a proven ability to lead cross-functional initiatives onsite

Qualifications

• 8+ years of Sales Operations or Commercial Operations in life sciences or regulated industries.
• CRM experience with Salesforce or HubSpot.
• Experience developing SOPs, governance standards, and compliance.
• Ability to analyze commercial data, forecast trends, and provide actionable insights.
• Proven track record leading cross-functional initiatives and complex projects.
• Onsite full-time work in Southampton, PA.

Responsibilities

• Lead the development and enhancement of sales operations processes to improve efficiency, compliance, and customer experience.
• Drive CRM strategy, optimization, and adoption, ensuring systems support field productivity and reporting needs.
• Establish SOPs, governance standards, and best practices for commercial activities.
• Streamline workflows, automate repetitive tasks, and reduce administrative burden on sales teams.
• Collaborate with Marketing, Finance, Product Management, and Compliance to align commercial operations with business objectives.
• Oversee reporting, KPI tracking, forecasting processes, and operational performance reviews.
• Improve data quality, analytics visibility, and decision-making through enhanced reporting infrastructure.
• Support incentive compensation programs and commission administration in partnership with Finance.

Skills

Sales Operations

Process Improvement

Data Analysis

Forecasting

KPI Reporting

Cross-functional Leadership

Education

MBA or advanced degree

Tools

Salesforce

HubSpot

Job description

The Judge Group is seeking a Sales Operations Director for a manufacturing company located in the Horsham, PA area.

Responsibilities

• Lead the development and enhancement of sales operations processes to improve efficiency, compliance, and customer experience.
• Drive CRM strategy, optimization, and adoption, ensuring systems support field productivity and reporting needs.
• Establish SOPs, governance standards, and best practices for commercial activities.
• Streamline workflows, automate repetitive tasks, and reduce administrative burden on sales teams.
• Collaborate with Marketing, Finance, Product Management, and Compliance to align commercial operations with business objectives.
• Oversee reporting, KPI tracking, forecasting processes, and operational performance reviews.
• Improve data quality, analytics visibility, and decision-making through enhanced reporting infrastructure.
• Support incentive compensation programs and commission administration in partnership with Finance.

Qualifications

• 8+ years of Sales Operations or Commercial Operations experience within life sciences, pharmaceutical, or related regulated industries.
• Demonstrated success improving sales processes, workflow efficiency, and operational performance.
• Strong experience with CRM platforms such as Salesforce or HubSpot.
• Knowledge of SOP development, process governance, and compliance requirements.
• Comfortable analyzing commercial data, forecasting trends, and developing actionable insights.
• Proven ability to lead cross-functional initiatives and manage complex projects.
• Experience supporting growth-stage organizations, product launches, or specialty commercial models preferred.
• MBA or advanced degree is a plus.
• Must be able to work onsite full-time in Southampton, PA.