Director, Sales Engineering

Segra; Texas; Presencial; USD 129.000 - 150.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Life insurance

401(k) match

Flexible Spending/Health Savings

Tuition and gym reimbursements

Vacation/PTO, holidays

Identity theft, pet insurance

Descripción de la vacante

Segra is seeking a Director of Sales Engineering to lead a geographically distributed team of Sales Engineers supporting enterprise and government customers. This leader will drive revenue growth, deliver technically sound solutions, and ensure a superior customer experience from pre‑sale through activation.

The role blends strategic direction with hands‑on coaching, enabling the sales organization with deep technical expertise, rigorous process discipline, and cross‑functional collaboration.

Formación

• 8+ years in telecom pre-sales technical roles.
• 3+ years in Sales Engineering leadership.
• Strong knowledge of fiber networks, metro Ethernet, transport, IP services, SD-WAN, voice, cloud.
• Solid understanding of the OSI model, network design, and telecom installation workflows.
• Experience with financial modeling, ROI, pricing and profitability analysis.

Responsabilidades

• Lead, coach, and develop a team of Sales Engineers providing pre-sales support.
• Partner with regional Sales leadership to align technical strategy with revenue goals.
• Serve as liaison between Sales, Operations, PM, and Product for deployments.
• Oversee solution design for complex opportunities and RFP responses.
• Ensure accurate communication of product capabilities and solutions.
• Drive standardized processes and tools across markets.
• Support customer escalations and ensure positive customer experience.
• Provide ongoing training on products, technology, and industry trends.
• Prepare and review KPIs, forecasts, and performance metrics.
• Recruit, hire, onboard, and develop Sales Engineering talent.
• Partner with Product Development on new service launches and enhancements.

Conocimientos

Leadership

Strategic thinking

Team development

Pre-sales

Enterprise & government experience

Educación

Bachelors degree (Business/IT/Telecom/Engineering)

Telecommunications certifications (CCNA/CCNP/MEF)

Descripción del empleo

Reports to: Regional Vice President of Sales Engineering

Travel: Regular business travel required

About the Role

The Director of Sales Engineering leads a geographically distributed team of Sales Engineers supporting enterprise and government customers. This role partners closely with Sales and cross‑functional teams to drive revenue growth, deliver technically sound solutions, and ensure a strong customer experience from pre‑sale through activation.

This leader is both strategic and hands‑on—providing direction, coaching, and oversight while enabling the sales organization with deep technical expertise, strong process discipline, and effective collaboration across the business.

What You’ll Do

• Lead, coach, and develop a team of Sales Engineers providing pre‑sales technical support
• Partner closely with regional Sales leadership to align technical strategy with revenue goals
• Serve as a key liaison between Sales, Operations, Project Management, and Product teams to support successful customer deployments
• Oversee solution design for complex opportunities, RFP responses, and out‑of‑scope requests
• Ensure consistent, accurate, and ethical communication of product capabilities and solutions
• Drive standardized processes, tools, and best practices across all markets
• Support customer escalations and help ensure a positive overall customer experience
• Provide ongoing training to the sales organization on products, technology, and industry trends
• Prepare and review KPIs, forecasts, and performance metrics
• Recruit, hire, onboard, and develop Sales Engineering talent
• Partner with Product Development on new service launches and enhancements

What You Bring

Education:

• Bachelor’s degree in Business, Information Technology, Telecommunications, Engineering, or equivalent experience
• Telecommunications certifications preferred (e.g., CCNA, CCNP, MEF)

Experience:

• 8+ years in telecom pre‑sales technical roles or
• 3+ years in Sales Engineering leadership
• Strong knowledge of fiber networks, metro Ethernet, transport delivery, IP services, SD‑WAN, voice solutions, and cloud environments
• Solid understanding of the OSI model, network design, and telecom installation workflows
• Experience with financial modeling, ROI calculations, pricing, and profitability analysis
• Proficiency with Microsoft Office tools (Word, Excel, PowerPoint, Visio) and mapping/GIS tools
• Proven people leader with experience managing geographically dispersed teams
• Strong communicator with the ability to translate technical concepts to non‑technical audiences
• Highly organized, analytical, and comfortable managing multiple priorities
• Collaborative, adaptable, and solutions‑oriented
• Demonstrates integrity, accountability, and a customer‑first mindset

About Segra:

Segra owns and operates a wide and dense fiber‑optic infrastructure footprint that provides state‑of‑the‑art connectivity, cybersecurity, voice, cloud and colocation solutions, all backed by industry leading service and reliability. Serving over 20,000 connected customer locations, Segra has been providing customer focused solutions for over 125 years.

At Segra, we imagine, we engineer and we build a world of opportunities for our customers through fiber‑enabled technologies, driven by our customer‑first mentality. We invest in the communities we serve by hiring locally, empowering our teams, and continually upgrading our network infrastructure to deliver smarter, stronger technology solutions.

Benefits Overview:

Segra offers a very robust benefits package to our full‑time employees, some of which include:

Life insurance

401(k) match

Flexible Spending/Health Savings Accounts

Tuition and gym reimbursements

Vacation/PTO, paid holidays, floating holidays

Legal, accidental, hospital indemnity, identify theft, pet insurance

Our Commitment to Equality:

Segra is an equal opportunity employer and prohibits discrimination of any kind. Segra does not discriminate on the basis of race, color, religion, sex (including pregnancy and gender identity), national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, membership in an employee organization, retaliation, parental status, military service, or other non‑merit factor.

Salary Range: $129,000 - $150,000 + Commission

Beyond competitive health and retirement benefits with immediate 401(k) vesting, Segra also invests in your total well‑being through programs supporting physical, mental, financial, and social wellness.