Director, Sales and Catering

Great Wolf Lodge; Indiana; On-site; USD 70,000 - 90,000; Full time

Job summary

A leading hospitality company is seeking a Director of Sales and Catering to manage relationships, exceed guest satisfaction, and drive revenue growth. Responsibilities include setting sales strategies, managing teams, and achieving financial objectives. Ideal candidates will have extensive sales and leadership experience in the hospitality sector.

Qualifications

• Minimum 5 years of experience in sales, event planning, and/or catering.
• At least 3 years of supervisory or leadership experience in the hospitality field.

Responsibilities

• Manage and grow relationships to exceed guest satisfaction and meet revenue goals.
• Achieve sales objectives by recruiting, training, and managing team members.
• Develop and evaluate field sales action plans to accomplish sales objectives.

Skills

Sales

Communication

Problem-Solving

Organizational Skills

Education

Associate degree in Sales, Communications, Marketing, Business, or Hotel Management

Bachelor's degree in Sales, Communications, Marketing, Business, or Hotel Management

Tools

Microsoft Office Suite

Job description

Job Description

Pay: $0 per year - $0 per year

As the Great Wolf Director of Sales and Catering, your focus is to manage and grow relationships to exceed guest satisfaction and meet revenue goals. You will be responsible for setting revenue-generating strategies for soliciting, booking, managing, and overseeing sales and conference service teams.

Essential Duties & Responsibilities

1. Achieve sales objectives by recruiting, selecting, orienting, training, assigning, scheduling, coaching, counseling, and disciplining team members; communicating job expectations; planning, monitoring, appraising, and reviewing contributions; planning and reviewing compensation actions; enforcing policies and procedures.
2. Take overall responsibility for total group revenue strategies, implementation, and results, including group rooms, food and beverage, meeting room rental, and other group revenues as assigned by the corporate director of sales.
3. Leverage the Sales Team to execute sales strategies to meet financial targets.
4. Meet financial objectives by maximizing profitability through forecasting requirements, preparing annual performance budgets, scheduling expenditures, and analyzing variances.
5. Determine annual and gross-profit plans by forecasting and developing sales quotas for various market segments, projecting expected sales volume and revenue, analyzing trends, establishing pricing strategies, and monitoring costs, competition, and product demand.
6. Develop and evaluate field sales action plans to accomplish sales objectives.
7. Maintain rapport with key accounts through periodic visits, exploring specific needs, and identifying new opportunities.
8. Represent the lodge in resolving complaints from groups and attendees, including billing and reservations issues.

Basic Qualifications & Skills

• Associate degree in Sales, Communications, Marketing, Business, or Hotel Management.
• Minimum 5 years of experience in sales, event planning, and/or catering.
• At least 3 years of supervisory or leadership experience in the hospitality field.
• Proficiency in Microsoft Office Suite.
• Successful completion of criminal background check, drug screen, and Department of Motor Vehicle check.
• Excellent verbal and written professional communication skills.

Desired Qualifications & Traits

• Bachelor's degree in Sales, Communications, Marketing, Business, or Hotel Management.
• Extensive customer service experience.
• Strong problem-solving and organizational skills.
• Attention to detail with a focus on exceeding quality standards.
• Enthusiastic and positive attitude.
• Ability to multitask effectively.

Physical Requirements

• Ability to lift up to 20 lbs.
• Ability to bend, stretch, and twist.
• Ability to stand or sit for extended periods.

Equal Opportunity Employer

We do not discriminate against employees or applicants based on inquiries or disclosures about pay, protected veteran status, disability, race, color, religion, sex, sexual orientation, gender identity, or national origin, in accordance with applicable laws and regulations.