Director, Safety & Security

Extended Stay America; Charlotte (NC); Remote; USD 110,000 - 150,000; Full time

Job summary

Extended Stay America is seeking a Director of Safety & Security to ensure a consistent approach to threats, incidents, and crisis management across properties. You will coordinate crisis plans and liaise with hotel management, regional asset managers, risk management, and guest relations as needed.

The role requires 10+ years in safety and security, hotel safety experience preferred, a Bachelor's degree, and strong communication skills.

Qualifications

• 10+ years of Safety & Security experience, hotel safety experience or public safety background preferred
• Spanish language ability preferred (speaking and writing)
• Bachelor's Degree or Diploma in related field

Responsibilities

• Coordinate execution of crisis management plans and action
• Liaise with hotel management, regional asset managers, risk management, and guest relations on safety matters
• Provide reporting on threat assessment, risk mitigation, incident reporting trends, crisis management
• Serve as primary contact for hotel management on safety and security matters and action plans
• Ensure implementation of policy and compliance programs
• Assist with safety program training (virtual and in-person)
• Provide access to safety information sources and tools for hotels
• Act as primary contact under the crisis management plan for assigned hotels
• Develop relationships with governmental agencies on safety matters involving hotels
• Assist management with inquiries from law enforcement per company policies
• Demonstrate knowledge of safety regulations, fire codes, building/construction codes, security codes
• Demonstrate strong presentation and written communication skills
• Analyze data to support strategic/tactical decisions
• Maintain discretion and confidentiality
• Solve problems and proactively prevent issues
• Make independent decisions and conduct in-depth investigations
• Manage time, meet deadlines, flag delays
• Motivate hotel leaders and employees to perform
• Seek innovative solutions

Skills

Public speaking

Written communication

Data analysis

Leadership

Problem solving

Strategic thinking

Education

Bachelor's Degree or Diploma in related field

Tools

Microsoft Word

Microsoft Excel

PowerPoint

Job description

Ensure a common understanding of threats, risks, incidents, and crisis management matters. Coordinate execution of crisis management plans and action. The Director will liaise with the hotel management team, the regional asset managers, risk management, and guest relations for matters relating to Safety and Security.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Ability to assimilate new concepts and practices into the position and provide effective on-the-job training, policies and procedures, departmental training topics and professional development to field and HSC teams.
• Ability to evaluate and identify opportunities from a strategic perspective, including ability to develop prioritize and implement plans to meet organization's core strategic goals.
• Monitors available sources of risk intelligence and shares information on potential threats that could impact hotel operations directly with leadership and stakeholders involved.
• Provides relevant reporting (e.g., threat assessment, risk mitigation, incident reporting trends, crisis management) for internal awareness purposes to assigned hotels.
• Serves as a primary contact for hotel management teams to consult on safety and security related matters and action plans
• Ensures implementation of policy and compliance programs
• Assists with virtual and in-person training applicable to the safety and security program
• Ensures hotels have access to safety and security related sources of information and tools.
• Serves as a primary contact under the crisis management plan for assigned hotels.
• Communicate and develop relationships with governmental agencies in connection with safety matters involving the hotel as needed
• Assist the hotel management team with responding to inquiries from law enforcement in compliance with company policies
• Demonstrated knowledge of regulatory standards applicable to hotels, such as safety regulations, fire codes, building and construction codes, security codes, etc.
• Good presentation and public speaking skills, as well as excellent written communication skills.
• Ability to analyze data as required in order to make strategic and tactical decisions.
• Absolute discretion and confidentiality regarding sensitive information.
• Strong problem-solving skills, including ability to effectively address any issue in collaboration with others as appropriate; ability to proactively identify and prevent potential problems.
• Ability to make decisions and work independently and complete in-depth investigations
• Manages time effectively, meets mutually agreed deadlines and flags delays and obstacles.
• Motivates and inspires hotel leaders and employees to perform.
• Seeks innovative solutions.

EDUCATION AND/OR EXPERIENCE:

• 10+ years of Safety & Security experience required, previous hotel safety experience, law enforcement, public safety, fire department or military experience preferred
• Ability to speak and write in Spanish preferred
• Bachelor's Degree or Diploma in related field

COMPUTER SKILLS

Proficiency with Microsoft products including but not limited to Word, Excel and Power Point.

REASONING ABILITY

Excellent oral and written communication skills, along with the ability to communicate and negotiate with a variety of internal and external constituencies. Ability to develop strategies and solutions in the context of the company's business objectives. Individual should show initiative and advanced people skills in team problem solving situations.

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to talk, read and/or hear. The employee frequently is required to use a computer. The employee is required to walk and stoop, kneel, crouch, or crawl.

WORK ENVIRONMENT

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The noise level in the work environment is usually quiet.

TRAVEL

up to 75% travel required.

LOCATION

Remote position with access to major Airport. Colorado, Utah, Arizona preferred.