Director, Revenue Operations & Sales Enablement

Crisp; New York (NY); On-site; USD 160,000 - 200,000; Full time

Job summary

Crisp is seeking a Director of Performance Marketing to enhance revenue growth through optimized marketing strategies and CRM functionalities. This leadership role demands a proven history in driving sales productivity, ensuring that marketing leads effectively convert through a streamlined sales funnel. Compensation ranges from $160,000 to $200,000, offering significant benefits including health coverage and paid relocation.

Benefits

100% Company Paid Health/Vision/Dental

4% 401K Match

Generous Paid Time Off

Paid Parental Leave for New Parents

Paid Relocation for Non-Local Candidates

Qualifications

• Extensive experience in revenue operations focused on growth.
• Proven track record in managing CRM systems and processes.
• Strong analytical mindset with excellent communication skills.

Responsibilities

• Own the revenue operations strategy to enhance sales productivity.
• Optimize lead management processes to boost conversions.
• Create actionable reports for the sales team.

Skills

CRM Optimization

Analytical Skills

Lead Management

Education

5+ years in revenue operations

Experience supporting B2B sales

Tools

HubSpot CRM

Sales Enablement Tools

Job description

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Director of Performance Marketing @ Crisp

Please Note: This is an on-site position located in Atlanta, GA. Crisp is committed to supporting candidates by offering relocation assistance for qualified applicants who require moving to the Atlanta area.

About Crisp

Crisp is America's #1 law firm growth company, built on a single belief: the best cases should go to the best attorneys. We've created the most effective growth system for ambitious law firms nationwide, generating over $1 billion in revenue for clients across all 50 states. We help law firm owners cut through market saturation to attract the highest-value cases.

Our proven product-market fit has allowed us to create a vertically integrated ecosystem in the legal industry—we wrote the #1 Best-Selling Book in Legal, produce the #1 Podcast in Legal, and put on the legal industry's #1 Law Firm Growth conference, The Game Changers Summit.

Crisp has been recognized 7x in the Inc. 5000, 9x as one of Atlanta's fastest-growing companies, and featured in Forbes, The Wall Street Journal, and TechCrunch. If you’re looking for a place to work with unmatched opportunities for growth, industry-leading compensation and benefits, and the chance to make a real, tangible impact on the legal industry, Crisp is the place for you.

About The Role

As Director of Revenue Operations, you'll strategically align our marketing and sales teams to increase pipeline generation, accelerate deal velocity, and directly drive revenue growth. You'll design and optimize streamlined processes, ensuring marketing-generated leads seamlessly progress through the sales funnel, significantly improving lead conversion.

Your primary impact will come from enhancing sales productivity through optimal CRM utilization, actionable insights, and continuous improvement of lead management processes.

What You'll Be Doing

• Own the revenue operations strategy, leveraging HubSpot CRM to streamline sales effectiveness, productivity, and pipeline management.
• Optimize marketing-generated lead management processes (distribution, tracking, and progression) to consistently increase sales conversions.
• Create, deploy, and monitor actionable reports and dashboards for Account Executives, BDRs, and Sales Leadership to inform strategic decisions and outcomes.
• Select, implement, and optimize third-party sales enablement tools to measurably enhance sales rep productivity and effectiveness.
• Collaborate proactively and cross-functionally to identify gaps, streamline marketing-to-sales handoffs, and continuously drive pipeline performance improvements.
• Regularly assess platform effectiveness, proactively optimize sales enablement technologies, and demonstrate measurable efficiency gains.
  
  

Requirements

• 5+ years of experience in revenue operations or closely related roles, directly supporting B2B sales teams focused on net-new revenue growth.
• Demonstrated experience building revenue operations infrastructure during periods of high organizational growth (50%+ year-over-year).
• Advanced expertise in configuring and managing HubSpot Enterprise Suite (CRM, Marketing Automation, Reporting, Integrations).
• Proven success creating and deploying robust lead management processes, including scoring models, automated nurturing, and intelligent lead routing.
• Experienced at designing actionable HubSpot dashboards and reports tailored to diverse stakeholder groups, including executives, sales management, and frontline sales teams.
• Deep familiarity integrating third-party sales enablement tools into HubSpot, using both direct integrations and middleware solutions (e.g., Zapier).
• Strong analytical mindset: ability to identify pipeline bottlenecks and recommend practical strategies to improve lead progression and overall sales effectiveness.
• Exceptional communication skills across multiple stakeholders, bridging strategic vision into actionable items.
  
  

Bonus, But Not Required

• Technical skills developing custom HubSpot functionality and integrations (Javascript, Python, React, HubSpot APIs/SDK).
• Familiarity designing attribution models to measure marketing ROI and its impact on pipeline and revenue.
• Previous experience as a frontline sales representative or in direct sales operations roles.
• Experience utilizing and integrating revenue intelligence tools such as Gong or Chorus.
• Proficiency with advanced visualization and analytics tools (Tableau, Power BI, Looker, Domo), extending beyond standard CRM reporting capabilities.
  
  

Benefits

• 100% Company Paid Health/Vision/Dental
• 4% 401K Match
• Generous Paid Time Off
• Paid Parental Leave for New Parents
• Paid Relocation for Non-Local Candidates
  
  

Please apply directly—reaching out to the hiring manager or other Crisp team members won't improve or fast track your application.

Compensation Range: $160K - $200K

Seniority level

• Seniority level

  Director

Employment type

• Employment type

  Full-time

Job function

• Job function

  Finance and Sales

• Industries

  Professional Training and Coaching

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