Director-Revenue Cycle Services

Indiana University Health; Indianapolis (IN); On-site; USD 140,000 - 210,000; Full time

Job summary

Indiana University Health is seeking a Director of Revenue Cycle Services to provide strategic and operational leadership across specialty care scheduling, referral management, and patient access functions. The role emphasizes transforming access, improving patient experience, and driving enterprise scheduling capabilities.

The ideal leader has a track record of guiding complex teams through change, implementing technology-driven solutions, and building partnerships in a matrixed healthcare

Qualifications

• Bachelor's degree or equivalent experience required.
• Minimum 3 years of revenue cycle management experience.
• Knowledge of healthcare billing terminology concepts and processes.
• Ability to plan and manage resource utilization.
• Strong interpersonal, problem-solving and analytical skills.
• Effective written and verbal communication in various settings.
• Ability to organize work to meet performance expectations.
• Ability to promote teamwork and develop team members.
• Ability to manage within a budget and drive continuous performance improvement.

Responsibilities

• Provide strategic and operational leadership for scheduling, referral management, and patient access across the organization.
• Lead large-scale transformation initiatives and technology implementations to improve access and efficiency.
• Partner with executives and clinic stakeholders to translate strategy into operational results.

Skills

Revenue cycle management

Communication skills

Strategic leadership

Problem-solving

Team development

Budget management

Resource planning

Education

Bachelor's degree or equivalent experience

Job description

Overview

Our leaders shape strategic initiatives, develop passionate teams, and work to improve health outcomes. They advance our mission and exemplify excellence, compassion, teamwork and purpose in all that they do.

Indiana University Health is seeking individuals who embody these values to join our leadership team in the role of Director of Revenue Cycle Services.

The Director, Revenue Cycle Services provides strategic and operational leadership for specialty care scheduling, referral management, and patient access functions across the organization. This leader is responsible for strengthening operational performance, driving team engagement, and advancing enterprise scheduling and referral capabilities.

Partnering closely with operational leaders, clinic stakeholders, and executive leadership, the Director develops scalable processes that improve access and enhance the experience of patients, providers, and team members. Key priorities include leading large-scale transformation initiatives, supporting enterprise technology implementations, optimizing workforce performance, and ensuring teams are prepared to adopt new workflows and ways of working.

The ideal candidate is a strategic healthcare operations leader with a proven track record of leading complex teams through change, implementing technology-driven solutions, and building effective partnerships across a matrixed organization. Success in this role requires strong communication and relationship-building skills, a commitment to accountability and collaboration, and the ability to translate strategic priorities into operational results.

Key Relationships

Reports to: Executive Director - Revenue Cycle Services.

Candidate Qualifications

Candidates for the position will be evaluated according to the following criteria and competencies.

• Bachelor's degree or equivalent experience is required.
• Requires at least three years of revenue cycle management experience.
• Requires demonstrable knowledge of healthcare billing terminology concepts and processes.
• Requires the ability to plan and manage the utilization of resources.
• Requires a high level of interpersonal, problem-solving and analytical skills.
• Requires effective written and verbal communication skills in both individual and group settings.
• Requires the ability to organize and manage work to achieve performance expectations.
• Requires the ability to promote teamwork and develop team members.
• Requires ability to manage within the confines of a budget.
• Requires a passionate commitment to continuous performance improvement.

Indiana University Health is unlike any other healthcare system and we're looking for team members who share the things that matter most to us. IU Health leaders play a crucial role in advancing the mission of our organization and inspiring teams to make a meaningful difference in the lives of patients. As one of Indiana’s largest employers and the most comprehensive medical system in the state, our vision is to lead the transformation of healthcare through quality, innovation and education, and make Indiana one of the nation’s healthiest states.

IU Health is the largest health system in Indiana with nearly 40,000 team members, 15 hospitals and $8.64 billion in operating revenue. The system’s programs in cancer, cardiovascular, neuroscience, orthopedics, pediatrics and transplants have received national recognition for quality patient care. IU Health, in partnership with the Indiana University School of Medicine, bring together highly skilled physicians, researchers, and educators into close collaboration to provide world‑class care for children and adults and improve the health of patients and communities across Indiana.

Indiana University Health is dedicated to a fair hiring process and is committed to equal opportunity and nondiscrimination for all individuals, regardless of age, color, disability, ethnicity, marital status, national origin, race, religion, gender identity, expression, sexual orientation, or veteran status.

We are an equal opportunity employer. IU Health does not discriminate on the basis of race, color, religion, sex, sexual orientation, age, disability, genetic information, veteran status, national origin, gender identity and/or expression, marital status or any other characteristic protected by federal, state or local law. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.