Director, Retail Transformation Leader

North Highland; Portland, Northern (OR, KY); Hybrid; USD 180,000 - 260,000; Full time

Job summary

North Highland in Portland, Oregon, is seeking a Director of Management Consulting to lead and deliver large-scale transformation programs across retail and consumer products. You will drive client impact, guide senior stakeholders, and shape multi-year transformation roadmaps in a complex, matrixed environment.

The role blends hands-on delivery with business development, requiring a proven track record in retail transformation, strong executive presence, and the ability to grow key accounts.

Qualifications

• 8–12+ years of consulting, advisory, professional services, or relevant industry experience.
• Proven experience in retail transformation, digital enablement, and operating model change.
• Strong capability across retail front and back-office functions, including merchandising and planning.
• Demonstrated success in both delivery leadership and business development.
• Experience working within complex, matrixed retail organizations with strong stakeholder management skills.

Responsibilities

• Lead end-to-end delivery of large-scale transformation programs across retail and consumer environments.
• Serve as a trusted advisor to senior client stakeholders, driving alignment and execution across complex organizations.
• Manage delivery teams and oversee multiple workstreams to ensure high-quality outcomes and measurable impact.
• Support business development efforts by identifying, shaping, and converting new opportunities within existing and new accounts.
• Drive transformation across retail operating models, including merchandising, planning, store operations, and supporting back-office functions.
• Build strong relationships within complex, matrixed retail organizations to enable long-term account growth.
• Contribute to proposals, solution design, and pursuit activities in partnership with senior leaders.

Skills

Delivery leadership

Business development

Stakeholder management

Retail transformation

Executive presence

Solution design

Job description

North Highland in Portland, Oregon, is seeking a Director of Management Consulting to lead and deliver large-scale transformation programs across retail and consumer products. You will drive client impact, guide senior stakeholders, and shape multi-year transformation roadmaps in a complex, matrixed environment.

The role blends hands-on delivery with business development, requiring a proven track record in retail transformation, strong executive presence, and the ability to grow key accounts.