Director Reporting

Pivotal Talent Search; Nashville (TN); On-site; USD 150,000 - 190,000; Full time

Job summary

Pivotal Talent Search Inc. seeks a Director of Reporting & Compliance to lead our Reporting/IT and Compliance strategy, ensuring data integrity, security, and regulatory alignment across the organization.

This role partners with executive leadership to drive technology-enabled reporting and risk management. The ideal candidate has a strong track record in governance, analytics, and team development, with hands-on experience in data, reporting platforms, and IT operations within a regulated

Qualifications

• Bachelor's degree in Computer Science, Information Technology, or a related field.
• Minimum of 10 years of experience in technology.
• Minimum of 5 years of leadership or management experience.
• Proficiency in SQL, Python, or other relevant programming languages.
• Experience in the insurance industry and familiarity with its reporting environment.
• Demonstrated experience with reporting systems, data, and technology solutions.
• Experience managing technology or operational projects from planning through implementation.
• Strong knowledge of IT systems, infrastructure, networking, and security protocols.
• Excellent written and verbal communication skills.
• Strong organizational, analytical, and problem-solving skills.
• Ability to manage multiple priorities and projects simultaneously.
• High level of integrity, professionalism, discretion, and confidentiality.

Responsibilities

• Provide overall leadership and direction for the Reporting/IT and Compliance functions.
• Lead, develop, mentor, and support employees to promote accountability and high performance.
• Establish goals, policies, and procedures that support organizational objectives.
• Manage staffing, workload, resources, and priorities across the department.
• Conduct regular department and individual meetings to monitor progress.
• Evaluate employee performance and conduct reviews.
• Manage the departmental budget and ensure resources are used effectively.
• Partner with executives to identify operational needs and solutions.
• Develop and oversee the organization's overall reporting strategy.
• Ensure reports are accurate, timely, and meaningful for leadership and clients.
• Oversee development, maintenance, and improvement of reporting.
• Promote data accuracy, integrity, and consistency.
• Identify reporting needs and develop solutions to improve visibility.
• Automate or streamline reporting processes where possible.
• Ensure reporting systems are scalable and support growth.
• Collaborate with external parties on data conversions and feed development.
• Oversee IT systems, infrastructure, applications, and services.
• Lead deployment and improvement of technology systems.
• Maintain reliable, secure, and efficiently supported systems.
• Oversee end-user technology support and service standards.
• Evaluate and adopt new systems and solutions as appropriate.
• Implement solutions to improve efficiency and reduce manual work.
• Manage technology-related projects from planning through maintenance.
• Manage relationships with vendors and outside providers.
• Maintain documentation for systems, processes, and resources.

Skills

SQL

Python

Leadership

Communication

Analytics

Problem-solving

Budget management

Cross-functional collaboration

Education

Bachelor's degree in Computer Science, Information Technology, or related field

Master's degree in Computer Science, Information Technology, or related field

Job description

The Director of Reporting & Compliance is a key leadership position responsible for developing, managing, and overseeing the organization's reporting strategy, compliance initiatives, and information technology infrastructure and operations.

This position provides strategic leadership to the Reporting/IT and Compliance functions and is responsible for ensuring that systems, data, reporting, technology, and compliance processes are accurate, secure, efficient, and aligned with overall organizational goals.

The Director of Reporting & Compliance works closely with executive leadership, department leaders, employees, clients, and outside vendors to identify business needs, implement technology and reporting solutions, manage risk, and maintain appropriate compliance and information security standards.

The ideal candidate will be a strong and confident leader who combines technical expertise with excellent communication and interpersonal skills. This position requires someone who can lead and develop employees, manage complex projects, solve problems, and build trusted relationships throughout the organization and with clients.

Key Responsibilities

Leadership & Department Management

• Provide overall leadership and direction for the Reporting/IT and Compliance functions.
• Lead, develop, mentor, and support employees to promote accountability, collaboration, professional growth, and high performance.
• Establish departmental goals, priorities, policies, and procedures that support organizational objectives.
• Manage departmental staffing, workload, resources, and priorities to ensure appropriate support across the organization.
• Conduct regular department and individual meetings to monitor progress, address concerns, and establish priorities.
• Evaluate employee performance, provide ongoing feedback and coaching, and conduct annual performance reviews.
• Manage the departmental budget and ensure technology and other resources are used effectively.
• Partner with executive leadership and department leaders to identify operational needs and recommend appropriate solutions.

Reporting & Data Management

• Develop and oversee the organization's overall reporting strategy.
• Ensure reports are accurate, timely, consistent, and provide meaningful information to leadership, departments, and clients.
• Oversee the development, maintenance, and improvement of internal and external reporting.
• Establish processes and controls to promote data accuracy, integrity, and consistency.
• Work with department leaders to identify reporting needs and develop solutions that improve visibility into business operations and performance.
• Analyze data and reporting processes to identify trends, inefficiencies, risks, and opportunities for improvement.
• Identify opportunities to automate or streamline reporting processes.
• Ensure reporting systems and processes are scalable and able to support continued organizational growth.
• Collaborate with external parties on data conversions and feed development.
• Oversee the daily operations of information technology systems, infrastructure, applications, and related services.
• Lead the deployment, maintenance, and ongoing improvement of technology systems and infrastructure.
• Ensure systems remain reliable, secure, efficient, and appropriately supported.
• Oversee end-user technology support and establish consistent service standards across the organization.
• Evaluate existing technology and recommend new systems, applications, and solutions when appropriate.
• Implement technology solutions that improve efficiency, reduce manual processes, and support organizational growth.
• Oversee technology-related projects from planning and development through implementation and ongoing maintenance.
• Manage relationships with technology vendors and outside service providers.
• Maintain appropriate documentation regarding systems, processes, procedures, and technology resources.

Information Security & Risk Management

• Establish, maintain, and regularly review IT and data security policies and procedures.
• Monitor systems and security practices to identify potential vulnerabilities and risks.
• Develop and oversee risk mitigation strategies designed to protect organizational and client information.
• Coordinate responses to information security incidents and potential security threats.
• Ensure appropriate system access controls, data protection measures, backup procedures, and security protocols are maintained.
• Promote information security awareness throughout the organization.
• Stay informed regarding changes in technology, cybersecurity threats, and security best practices.

Compliance

• Oversee organizational compliance initiatives and processes within the department.
• Develop, implement, and maintain compliance-related policies, procedures, controls, and documentation.
• Monitor compliance requirements and work with leadership to address identified risks or deficiencies.
• Ensure appropriate documentation and records are maintained to support compliance requirements.
• Assist with internal and external audits, client requests, and compliance reviews as necessary.
• Partner with departments throughout the organization to promote consistent adherence to established policies and procedures.
• Identify opportunities to strengthen internal controls and reduce organizational risk.

Client & Organizational Support

• Develop trusted relationships with clients through confident, professional, and effective communication.
• Participate in client meetings and discussions involving reporting, technology, security, or compliance when appropriate.
• Communicate complex technical or compliance-related information in a manner that is understandable to non-technical audiences.
• Serve as a resource to leadership and employees regarding technology, reporting, security, and compliance matters.
• Work collaboratively across departments to identify challenges and implement practical solutions.
• Demonstrate a high level of professionalism, integrity, confidentiality, and sound judgment.
• Perform additional leadership, technology, reporting, and compliance responsibilities as needed.

Qualifications & Experience

• Bachelor's degree in Computer Science, Information Technology, or a related field.
• Minimum of 10 years of experience in the technology field.
• Minimum of 5 years of leadership or management experience.
• Strong leadership skills with demonstrated ability to develop employees and hold teams accountable.
• Proficiency in SQL, Python, or other relevant programming or coding languages.
• Experience in the insurance industry and familiarity with its reporting environment.
• Demonstrated experience working with reporting systems, data, and technology solutions.
• Experience managing technology or operational projects from planning through implementation.
• Strong working knowledge of information technology systems, infrastructure, networking, and current security protocols.
• Proven ability to analyze complex problems, identify appropriate solutions, and make sound decisions.
• Proven success managing departmental budgets, resources, projects, and cross-functional teams.
• Excellent written and verbal communication skills.
• Strong organizational, analytical, and problem-solving skills.
• Ability to manage multiple priorities and projects simultaneously.
• High level of integrity, professionalism, discretion, and confidentiality.
• Must be confident, personable, and able to engage naturally and professionally with employees, leadership, clients, and outside partners while building trust and credibility.

Preferred Qualifications

• Master's degree in Computer Science, Information Technology, or a related field.
• Experience with data analytics and business intelligence tools.
• Experience developing and improving organizational reporting strategies and processes.
• Experience implementing or managing IT governance frameworks and compliance programs.
• Experience with cybersecurity, information security, or technology risk management.