Director, Remote Digital Experience & Web Ops

Cardinal Health

Richmond (VA)

Remote

USD 107,000 - 137,000

Full time

12 days ago

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Benefits offered by this job

Medical, dental and vision coverage

Paid time off plan

Health savings account (HSA)

401k savings plan

Access to wages before pay day with my

Flexible spending accounts (FSAs)

Disability coverage

Work-Life resources

Paid parental leave

Healthy lifestyle programs

Job summary

Cardinal Health is seeking a Digital Marketing & Ecommerce Manager who will own the website and customer portals, delivering intuitive experiences that help customers find information, manage orders, track status, and complete self-service actions online.

In collaboration with Product, Marketing, Operations, UX, Analytics and Technology teams, you will drive content strategy, SEO/AEO, analytics and customer insights to improve digital adoption and reduce friction across journeys for

Qualifications

7+ years of experience managing enterprise websites, ecommerce platforms, customer portals, or digital customer experiences preferred.
Bachelor's degree in related field, or equivalent work experience, preferred.
Experience with Salesforce Commerce Cloud or comparable platforms.
Strong familiarity with web analytics tools (GA4, GTM, Adobe Analytics, Mouseflow).
Proven SEO/AEO strategy development and execution.
Ability to leverage customer insights and analytics to drive outcomes.
Excellent communication across technical and non-technical teams.
Experience with consent/privacy/compliance platforms such as Osano or Freshpaint.
Experience in healthcare or adjacent regulated industries preferred.

Responsibilities

Manage website content, navigation, information architecture, and site structure for intuitive, customer-centric experiences.
Identify and implement improvements to content, communications, banners, landing pages, and self-service experiences.
Enhance customer journeys for orders, tracking, account management and self-service.
Optimize site for patients, caregivers, clinicians, payors.
Collaborate with Marketing to support lead generation and engagement across the lifecycle.
Work with Operations and Revenue to identify pain points and implement digital solutions.
Be the voice of customers to ensure campaigns meet needs.