Director- Relationship Management

Lensa; United States; Remote; USD 150,000 - 250,000; Full time

Job summary

A leading company is seeking a dynamic Sr. Relationship Manager to drive B2B client relationships and revenue growth. The role focuses on strategic problem-solving, facilitating collaboration across teams, and fostering partnerships in the fintech industry. Ideal candidates will have extensive experience, outstanding communication skills, and a passion for relationship management.

Benefits

Chance to earn equity

Maternity & Paternity leave

WeWork Membership

WFH Yearly Stipend

L&D Stipend (after 6 months)

Qualifications

• 10-12 years of experience in B2B Relationship Management.
• Familiarity with the crypto and fintech landscape.
• Strong interpersonal skills and the ability to manage diverse stakeholders.

Responsibilities

• Build and maintain strong relationships with key stakeholders.
• Lead collaboration across cross-functional teams.
• Negotiate client agreements and ensure alignment with business goals.

Skills

Relationship Building

Cross-Functional Collaboration

Problem Solving

Strategic Thinking

Communication

Education

Bachelor's Degree or Equivalent

Job description

1 day ago Be among the first 25 applicants

Lensa partners with DirectEmployers to promote this job for Zero Hash.

About The Role

We are looking for a dynamic and strategic Sr. Relationship Manager with B2B experience focused on building and growing relationships and ultimately scaling revenue. The ideal candidate will have a passion for problem solving, developing relationships, managing complex out-of-the-box solutions and thinking critically about the relationships they manage.

This role requires strong cross-functional collaboration and partnership in order to be successful. You will serve as a primary day-to-day point of contact and advocate for Zero Hash's diverse B2B client base which includes broker dealers, neo-banks, merchant acquirers, on-ramps and leading non-financial brands. You will also serve as an escalation point for business and account related issues and be a creative, trusted advisor for both clients and internal partners. The ideal candidate will have an understanding of the crypto and fintech landscape, exceptional relationship-building skills, and a strategic mindset to foster and sustain high-impact partnerships.

This is a fully remote role

Responsibilities

• Build and maintain strong relationships with key stakeholders at client organizations, including executives, business development teams, and technical experts, to facilitate collaboration and drive joint initiatives;
• Lead collaboration across cross-functional teams, including sales, marketing, product, legal, and finance to ensure the client has a smooth onboarding experience and that the client strategy aligns with the broader business goals;
• Serve as first point of contact for billing, account receivable, third party audit requests etc;
• Organize and lead monthly calls and quarterly business reviews with supported clients and also contribute to monthly revenue tracking and reporting to leadership as well as clients.;
• Create account-based strategies with a focus on enablement, account mapping, upselling and co-marketing;
• Work with Engineering, Product, Sales, Finance and Marketing teams to channel the client voice internally, impact product roadmaps, and ensure our solutions meet the needs of the market;
• Quarterback additional service usage by identifying upsell and cross sell opportunities and adoption of new products;
• Negotiate client agreements, contracts, and other legal documents, ensuring alignment with the company's goals and objectives;
• Design and implement data driven reporting to track client satisfaction;
• Own retention and contract renewals;
• Excel at operating in a dynamic and quickly changing environment;
• Act as internal buffer between client and leadership team; and
• Maintain operational excellence, identifying and implementing improvements to client-related processes (CRM system, internal systems) on an ongoing basis.
  
  

Requirements

• Motivated by Zero Hash's mission and creating a seamless, best in class experience for our highest value clients;
• Bachelor's degree or equivalent practical experience;
• 10-12 years of experience in B2B Relationship Management;
• Exceptional written and verbal communication;
• Strong interpersonal skills and the ability to build and maintain relationships with diverse stakeholders, both internally and externally;
• The ability to work independently in a fast-paced environment;
• Receptive to feedback and implements changes immediately with a positive attitude;
• An interest in being a relationship builder, collaborative partner, and dynamic project manager;
• Experience working in a complex ecosystem of SaaS or payments products;
• An ability to translate complex business concepts into concise and easy to understand conversations, and put structure to nebulous, unstructured problems;
• Travel requirements up to 20% to Zero Hash offices and client locations (depending on business need);
• Maintain focus on operational excellence, identifying and implementing improvements to partner-related processes (CRM / Finance etc.) on an ongoing basis; and
• Experience in fintech, brokerage, payments, and/or the crypto industry.
  
  

Preferred

• Highly self-motivated, proactive, and able to work effectively in a fast-paced, dynamic environment;
• Self-confident, resilient and goal focused;
• Motivated by a startup environment;
• Experience working with product and engineering teams.
  
  

Benefits

We believe a happy, motivated, and healthy team is the best way to succeed. We offer the following benefits:

• Chance to earn equity
• Maternity & Paternity leave
• WeWork Membership
• WFH Yearly Stipend
• L&D Stipend (after 6 months)
  
  

About Zero Hash

Zero Hash's full stack financial infrastructure seamlessly connects fiat, crypto and stablecoins, enabling a better way to move and transfer money and value globally. Zero Hash provides the complete technical infrastructure (delivered through API and SDK) as well as the global regulatory stack to easily and compliantly send, receive, store, and convert fiat, crypto, and stablecoins, in one platform.

Start-ups, enterprises and Fortune 500 companies, including Stripe, Interactive Brokers, Shift4, Franklin Templeton, and MoonPay embed our infrastructure to power a diverse range of use cases: cross-border payments, commerce, trading, remittance, payroll, tokenization, wallets and on and off-ramps.

Backed by Interactive Brokers, Point72 Ventures, NYCA, Bain Capital, and tastytrade.

The Zero Hash Culture

All Zero Hash employees are guided by the following characteristics and core principles:

• Independence/Ownership - An ability to work autonomously. Join Zero Hash, pitch ideas, and shape the work you do.
• Passion - We are innovating quickly and challenging the status quo. We want you to think big, be creative and make a difference every day.
• Collaborative - A good attitude and respect for others. We're teammates, not co-workers. Everything we do is a shared success and equally a shared failure - we talk in terms of “we” not “me”.
• Initiative - An ability and passion for learning and asking questions. We will champion you, challenge you and push you to achieve your best - and we expect you to do the same.
• Empathy - An ability to listen, respect, and understand your co-workers, customers, and everyone you interact with no matter how different they are to you.
• Adaptability - An ability to respond quickly. We are in a fast-paced industry and so we expect you to be creative when solving a new problem and comfortable under pressure.
• Transparency - We believe that transparency is critical to empowering everyone to make the best decisions, both the company to its people and vice versa.
• Integrity - Integrity creates trust. As both an organization collectively and as individuals, it is our most valuable asset.
  
  

Follow us

Twitter (https://twitter.com/ZeroHashX)

LinkedIn (https://www.linkedin.com/company/zerohash)

Youtube (https://www.youtube.com/channel/UC8HvrzcqzbusQYyfzctl_VA)

Blog (https://blog.zerohash.com/)

For candidates based in Colorado, please contact colorado-wages @zerohash.com to request compensation and benefits information regarding a particular role(s). Please include with your email the city you reside (or intend to reside in Colorado) and the title/link to the roles you're interested in.

If you have questions about this posting, please contact [e-mail]

Seniority level

• Seniority level

  Director

Employment type

• Employment type

  Full-time

Job function

• Job function

  Business Development and Sales

• Industries

  IT Services and IT Consulting

Referrals increase your chances of interviewing at Lensa by 2x

Sign in to set job alerts for “Director Relationship Management” roles.

Vice President – Client Success Management, Compliance Services

Director, Enterprise Customer Relationship Management

Scottsdale, AZ $193,000.00-$318,000.00 1 day ago

New York City Metropolitan Area 1 week ago

United States $220,000.00-$235,000.00 1 week ago

Director of Business Development and Client Relations

Director of Business Development and Client Relations

Director of Business Development and Client Relations

Director of Client Strategy & Value Realization

United States $150,000.00-$250,000.00 1 month ago

Director of Business Development, Industrial Accounts

Los Angeles Metropolitan Area 2 weeks ago

United States $160,000.00-$224,000.00 2 weeks ago

United States $160,000.00-$180,000.00 2 days ago

United States $100,000.00-$120,000.00 2 days ago

Senior Director, Strategic Accounts - East

United States $210,000.00-$215,000.00 1 week ago

San Francisco, CA $200,000.00-$240,000.00 1 month ago

Director of Business Development - Health and Personal Care

United States $100,000.00-$120,000.00 2 weeks ago

Seattle, WA $200,000.00-$240,000.00 1 month ago

Director of Business Development (Northeast)

United States $120,000.00-$150,000.00 1 week ago

Brentwood, TN $130,000.00-$145,000.00 6 days ago

Director of Business Development - Digital Health

Salt Lake City, UT $200,000.00-$240,000.00 1 month ago

Director of Business Development, Contract Logistics

United States $141,500.00-$176,900.00 1 week ago

United States $130,000.00-$180,000.00 4 weeks ago

Atlanta, GA $200,000.00-$240,000.00 1 month ago

Dallas, TX $200,000.00-$240,000.00 1 month ago

California, United States $175,000.00-$220,000.00 1 week ago

Austin, TX $200,000.00-$240,000.00 1 month ago

Director of Business Development (Remote, US)

United States $213,000.00-$245,000.00 2 weeks ago

Director of Business Development (East Coast)

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.