Director, Regional Experience Design for Patient Experience

Indiana University Health; Indiana (PA); On-site; USD 150,000 - 190,000; Full time

Job summary

Indiana University Health is seeking a Director of Experience Design Application, Regional to work with regional leadership and the system Experience Design team. The role focuses on managing experience initiatives, driving performance, and standardizing tactics across areas of responsibility to deliver person-centered care.

You will amplify customer feedback, apply frameworks and methodologies, and ensure experience metrics are embedded in transformational improvement efforts across Indiana.

Qualifications

• Bachelor’s Degree required in a related field (service management/health administration/business administration).
• Master’s Degree preferred.
• 7–10 years of relevant leadership experience.
• Experience in service or healthcare industry preferred.
• Knowledge of patient/customer experience, organizational change management, workforce engagement and performance, surveys, metrics and data analysis and interpretation.

Responsibilities

• Lead the design and execution of regional experience initiatives to support person-centered care.
• Collaborate with regional executives and the system Experience Design team to drive performance and change.
• Monitor the design, application and performance metrics across initiatives.
• Amplify the Voice of the Customer to drive related experience improvements.
• Standardize experience tactics and integrate metrics into transformational improvement efforts.

Skills

Leadership

Healthcare industry

Patient experience

Data analysis

Change management

Surveys & metrics

Stakeholder management

Education

Bachelor's degree

Master's degree preferred

Job description

Indiana University Health is seeking a Director of Experience Design Application, Regional to work with regional leadership and the system Experience Design team. The role focuses on managing experience initiatives, driving performance, and standardizing tactics across areas of responsibility to deliver person-centered care.

You will amplify customer feedback, apply frameworks and methodologies, and ensure experience metrics are embedded in transformational improvement efforts across Indiana.