Director - RCM Process Improvement and Project Management

US Fertility; United States; Remote; USD 160,000 - 175,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

401(k) with company match

Tuition assistance and professional发展

Job summary

US Fertility is seeking a Director of RCM Process Improvement and Project Management to join our remote team. You will lead end-to-end revenue cycle optimization across charge capture, billing, collections, and denials management, leveraging AI, automation, and data analytics.

You will partner with IT, vendors, and cross-functional teams to standardize workflows, develop dashboards, and drive performance improvements across the nationwide network of clinics and centralized offices.

Qualifications

• Bachelor's degree in Business Administration, Healthcare Administration, Finance, or equivalent.
• 8–10 years of progressive experience in healthcare revenue cycle management, including RCM reporting, with 3–5 years in a leadership role.
• Strong expertise in RCM analytics, payer reimbursement methodologies, and financial performance improvement.
• Proven track record of leading enterprise-level projects, process improvement, and cross-functional initiatives.
• Demonstrated experience identifying, implementing, and measuring AI, automation (e.g., RPA), or workflow technology solutions within revenue cycle operations.
• Proficiency in EMR/practice management systems (NextGen, Epic, Athena, or similar) and data analytics/visualization tools (Tableau, Power BI, SQL).

Responsibilities

• Lead end-to-end RCM process improvement initiatives across charge capture, billing, collections, and denials management.
• Identify operational inefficiencies and partner with business leaders, IT, vendors, and cross-functional teams to implement sustainable workflow and technology enhancements.
• Develop and oversee RCM dashboards, KPIs, and performance reporting to drive accountability and data-driven decisions.
• Analyze revenue cycle performance, identify root causes, and translate findings into actionable improvement strategies.
• Lead change management, training, and communication initiatives for new processes and systems.
• Direct RCM project planning and execution with governance, timelines, milestones, and deliverables.
• Standardize workflows and SOPs across clinics and centralized offices to improve consistency.
• Lead cross-functional project teams and collaborate with stakeholders and vendors on technology solutions.
• Monitor project performance, address risks, and report progress to executives.
• Prepare monthly RCM reporting packages and strategic recommendations for leadership and board members.
• Partner with Accounting/Finance to ensure data integrity and support RCM due diligence.
• Recruit, develop, and lead a high-performing team of leaders and analysts.

Skills

RCM analytics

Payer methods

Leadership

AI automation

Cross-functional

Data analytics

Tableau/Power BI

Excel suite

Stakeholder mgmt

EMR systems

Education

Bachelor's degree in Business Administration, Healthcare Administration, Finance, or equivalent

Tools

NextGen

Epic

Athena

Power BI

Tableau

SQL

Job description

Director - RCM Process Improvement and Project Management

Job Category: Non-Clinical

Requisition Number: DIREC011746

• Full-Time
• Remote

Locations

Showing 1 location

Remote
United States

Description

Build What Matters Most—Families, Futures, and Your Career

Enjoy meaningful work while contributing to an organization that changes lives every day.US Fertility, the nation’s leading partnership of physician-led fertility practices, is redefining what it means to build a career in reproductive medicine.

Our team members choose to build their career home at US Fertility because of thehope we inspire in our patients, thelives we help bring into the world, and theculture of excellence we foster across our organization. We share a deep commitment to continuously improving the patient experience and advancing research and development in one of the most dynamic and impactful fields of medicine.

Through our national network of premier fertility centers we combine clinical expertise, scientific innovation, and compassionate care. The work we do building families offers purpose, challenge, and personal reward—and we’re just getting started.

Opportunity Overview

We have an immediate opening for a Director of RCM Process Improvement and Project Management to join our remote team atUS Fertility.

• Schedule: Monday through Friday from 8:00 AM to 5:00 PM Eastern Time, with occasional weekends
• Compensation: $160,000 to $175,000 per year (commensurate with experience)

This role provides the opportunity to grow within a nationally respected organization while remaining closely connected to the patients and teams you support every day.

How You’ll Contribute

At US Fertility, collaboration is fundamental to how we work. There is undeniable strength in numbers—and support is always within reach. Whether collaborating with more than200 highly respected physicians nationwideor partnering with colleagues who are passionate about solving meaningful problems, you’ll be surrounded by a team committed to shared success.

In this role, the Director of RCM Process Improvement and Project Management will:

• Lead end-to-end revenue cycle management (RCM) process improvement initiatives across charge capture, billing, collections, and denials management, leveraging AI, automation, and data analytics
• Identify operational inefficiencies and partner with business leaders, IT, vendors, and cross-functional teams to implement sustainable workflow and technology enhancements
• Develop and oversee RCM dashboards, KPIs, and performance reporting to drive accountability, improve visibility, and support data-driven decision-making
• Analyze revenue cycle performance, identify root causes of operational challenges, and translate findings into actionable improvement strategies
• Lead change management, training, and communication initiatives to drive consistent adoption of new processes, systems, and workflows across the organization
• Direct RCM project planning and execution, establishing governance, scope, timelines, milestones, and deliverables aligned with organizational priorities
• Standardize workflows, standard operating procedures, and performance metrics across clinics and centralized business offices to improve consistency and operational efficiency
• Lead cross-functional project teams and collaborate with internal stakeholders and external vendors to implement technology solutions, process improvements, and strategic initiatives
• Monitor project performance, proactively address risks and barriers, and communicate progress, outcomes, and recommendations to executive leadership
• Oversee the preparation and presentation of monthly RCM reporting packages, performance updates, and strategic recommendations for practice leadership, executive management, the CFO, and board members
• Partner with Accounting and Finance to ensure reporting accuracy and data integrity, while supporting RCM due diligence and other strategic business initiatives
• Recruit, develop, and lead a high-performing team of process improvement leaders, project managers, and analysts to advance operational excellence and organizational goals

What You’ll Bring

We’re looking for professionals who bring both technical skill and a deep sense of responsibility to the care experience—individuals who thrive in environments where excellence, empathy, and accountability matter.

Qualifications and Skills Include:

• Bachelor's degree in Business Administration, Healthcare Administration, Finance, or equivalent relevant professional experience
• 8 to 10 years of progressive experience in healthcare revenue cycle management, including RCM reporting, with at least 3 to 5 years in a leadership role
• Strong expertise in RCM analytics, payer reimbursement methodologies, and financial performance improvement
• Proven track record of leading enterprise-level projects, process improvement, and cross-functional initiatives
• Demonstrated experience identifying, implementing, and measuring AI, automation (e.g., RPA), or workflow technology solutions within revenue cycle operations
• Proficiency in RCM and EMR/practice management systems (NextGen, Epic, Athena, or similar) and data analytics/visualization tools (Tableau, Power BI, SQL, or similar)
• Advanced proficiency in Microsoft Excel, Word, and PowerPoint for data analysis, reporting, and executive presentations
• Exceptional leadership, communication, and stakeholder management skills

More important than any single credential, however, is the right person. Team members who are most successful at US Fertility embrace our mission, live our values, and remain committed to continuous improvement—for themselves, their colleagues, and the patients we serve.

What We Offer
US Fertility is proud to provide acompetitive, comprehensive benefits packagedesigned to support our team members—professionally and personally—across all employment types.

Full-Time Employees (30+ hours/week)

• Medical, dental, and vision insurance
• 401(k) with company match
• Tuition assistance and professional development support
• Performance-based bonus opportunities
• Generous paid time off, paid holidays, and paid parental leave
• Life and disability benefits
• Fertility Discount Program
• Employee wellness and recognition programs

Part-Time Employees

• 401(k) with company match
• Performance-based bonus opportunities
• Employee wellness and recognition programs
• 401(k) with company match
• Employee wellness and recognition programs

Our Commitment to Inclusion and Opportunity

US Fertility and its network partners believe that adiverse workforce is essentialto fulfilling our mission of expanding patient access to the highest standards of fertility care. We are committed to equitable and inclusive hiring practices that ensure our clinical and operational teams reflect and support the diverse communities and patients we serve.

Across our national footprint, US Fertility is a leader in offeringclinical, administrative, and operational career opportunitiesat locations throughout the United States. We are equally committed to developing individual strengths, promoting from within, and supporting long-term career growth.

This is a moment of growth, innovation, and impact.Take the next step in your career with US Fertility—and help shape the future of fertility care.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.