Director, Quality & Reliability — Electric Transit

Alexander Dennis; North Las Vegas (NV); On-site; USD 150,000 - 230,000; Full time

Benefits offered by this job

Competitive compensation and benefit

Paid holidays and vacation

401K with generous company match

On-the-job training

Advancement opportunities

Inclusive workplace culture

Job summary

Alexander Dennis is a global leader in bus design and manufacture, driving zero-emission mobility. The Quality, Reliability & Service Director oversees end-to-end vehicle quality, reliability, and aftermarket service across the product lifecycle.

The role reduces COPQ, manages warranty and field service operations, ensures regulatory compliance, and maximizes customer satisfaction and fleet availability, while aligning with strategic business objectives.

Qualifications

• Post-secondary education in Engineering/Quality or equivalent experience.
• Experience in Quality, Field Service, Engineering or related roles in heavy-duty vehicles.
• Leadership with cross-functional and remote/field-based teams.
• Experience managing warranty, field service and customer acceptance with cost control.
• Budgets and multi-million-dollar campaigns experience.
• Ability to drive transformation and continuous improvement on broad portfolios.
• Strong problem-solving using structured methods (8D, RCA); ISO 9001 preferred.
• Technical aptitude to leverage systems and data for Quality/Service.

Responsibilities

• Establish processes, standards, and performance expectations across Quality and Service.
• Ensure production quality systems and controls meet standards and customer expectations.
• Oversee QA frameworks, inspection strategies, and customer acceptance processes.
• Lead root cause analysis and corrective actions for quality and field issues.
• Monitor vehicle performance and fleet availability, acting as senior escalation lead.
• Translate field insights into improvements across engineering, manufacturing and quality.
• Lead continuous improvement focused on reducing repeat failures and long-term performance.
• Oversee field service operations to ensure high-quality customer support.
• Own warranty performance, COPQ reduction, and cost control.
• Ensure regulatory reporting compliance and financial discipline in Quality/Service.
• Align quality/service with business and commercial objectives.

Skills

Quality management

Leadership

Root cause analysis

Process improvement

Budget management

Cross-functional collaboration

ISO 9001 knowledge

Education

Engineering degree

Tools

Quality management systems

Job description

Alexander Dennis is a global leader in bus design and manufacture, driving zero-emission mobility. The Quality, Reliability & Service Director oversees end-to-end vehicle quality, reliability, and aftermarket service across the product lifecycle.

The role reduces COPQ, manages warranty and field service operations, ensures regulatory compliance, and maximizes customer satisfaction and fleet availability, while aligning with strategic business objectives.