Director - Public Area (PAD)

The Venetian Resort Las Vegas; Las Vegas (NV); On-site; USD 90,000 - 130,000; Full time

Job summary

The Venetian Resort Las Vegas seeks a Director – Public Area Department to oversee the Internal Maintenance operations, planning projects and labor allocations to keep the resort impeccably clean and maintained. The role demands strategic thinking, vendor coordination, and adherence to the brand’s service standards.

Responsibilities include designing cleaning strategies, developing SOPs, and managing budgets while ensuring guest satisfaction in a fast-paced hospitality environment.

Qualifications

• 7–10 years of management experience in housekeeping or public area operations.
• Strong interpersonal and guest communication skills.
• Ability to work varied shifts including nights, weekends, holidays.
• Experience with budgeting and vendor coordination.

Responsibilities

• Oversee day-to-day operations of the Public Area department.
• Design and oversee Cleaning Strategy to deliver sustainable quality of facilities.
• Develop SOPs for care and maintenance of property.
• Actively work with vendors for department needs.
• Provide input and direction in budgets and division operations to drive profitability.
• Ensure guest service standards align with brand attributes.

Skills

Management experience

Budgeting

Interpersonal skills

English communication

Education

High school diploma

Job description

The primary responsibility of the Director – Public Area Department (PAD) is to oversee the operations of the Internal Maintenance Department by strategically and efficiently planning of projects & labor allocations to maintain the cleanliness of the resort.

All duties are to be performed in accordance with departmental and The Venetian Resort’s policies, practices, and procedures.

• Design and oversee Cleaning Strategy to deliver sustainable quality of facilities.
• Oversee day-to-day operations of the Internal Maintenance department.
• Develop SOPs for care and maintenance of property.
• Actively work with vendors for any departmental needs.
• Provide input and direction in the development and monitoring of budgets, division operations and marketing strategies to produce both short-term and long-term profitability for The Venetian Resort.
• Provide input into and executes the development, implementation, and measurement of guest service standards within assigned department consistent with the company’s core service standards and brand attributes.
• Participate in the research, development, evaluation and implementation of new products, services, changing customer needs within the dynamic hospitality/gaming environment.
• Periodically tours facility to inspect cleanliness.
• Establish standards and work procedures for Internal Maintenance team members, inspects and evaluates physical condition of department areas, and consults with facilities department on any necessary repair work.
• Safety is an essential function of this job.
• Consistent and regular attendance is an essential function of this job.
• Performs other related duties as assigned.

Company Standards of Conduct

All The Venetian Resort Team Members are expected to conduct and carry themselves in a professional manner at all times. Team Members are required to observe the Company’s standards, work requirements and rules of conduct.

Minimum Qualifications

• 21 years of age.
• Proof of authorization/eligibility to work in the United States.
• High school diploma.
• Must be able to obtain and maintain any certification or license, as required by law or policy.
• 7 - 10 years of management experience in housekeeping or public area operations and budgeting.
• Strong interpersonal skills with the ability to communicate effectively with guests and other Team Members of different backgrounds and levels of experience.
• Prior working experience with collective bargaining agreements.
• Ability to communicate clearly and effectively in English, both in spoken and written form.
• Strong interpersonal skills with the ability to communicate effectively with guests and other Team Members of different backgrounds and levels of experience.
• Must be able to work varied shifts, including nights, weekends, and holidays.

Physical Requirements

Must be able to

• Lift or carry 20 pounds, unassisted, in the performance of specific tasks, as assigned.
• Physically access all areas of the property and drive areas with or without a reasonable accommodation.
• Maintain composure under pressure and consistently meet deadlines with internal and external customers and contacts.
• Ability to interact appropriately and effectively with guests, management, other team members, and outside contacts.
• Ability for prolonged periods of time to walk, stand, stretch, bend, and kneel.
• Work in a fast-paced and busy environment.
• Work indoors and be exposed to various environmental factors such as, but not limited to, CRT, noise, dust, and cigarette smoke.