Command Center Coordinator, Part Time

Ilitch Charities, Inc.; Detroit, Northern (MI, KY); Hybrid; USD 19,000 - 28,000; Part time

Job summary

Ilitch Charities, Inc. is seeking Part Time Command Center Staff to monitor safety and security systems, dispatch personnel, and document calls for service at the Fox District Detroit Command Center and related facilities.

You will monitor CCTV, report incidents, and support emergency responses in a fast-paced environment. Key responsibilities include coordinating with security teams, handling radio communications, maintaining accurate event logs, and adhering to all department and league

Qualifications

• Must be 18 years or older.
• Current Crowd Manager.
• Possess a valid driver’s license.
• Possess a high school diploma.
• Must pass background/screening requirements.
• Basic knowledge of how to operate a CCTV system.
• Knowledge of Microsoft Office.
• Knowledge of different types of social media.
• Comfortable dispatching over the radio system during stressful and non-stressful situations.
• Proficient at multi-tasking.
• Effective communication skills.
• Basic knowledge of local, state, and federal laws.

Responsibilities

• Work closely with command center personnel and other security personnel to ensure security and safety of all employees, guests, and patrons.
• Proactively monitor Avigilon CCTV for suspicious activity and alert Supervisory Personnel.
• Operate the command center’s radio system in various situations.
• Field incoming phone calls from patrons and colleagues and respond accordingly.
• Maintain accurate records of start/stop times and dispatch personnel as needed.
• Dispatch Security and Safety staff in a professional, timely manner.
• Be knowledgeable in emergency plans and league requirements for incident response.
• Monitor social media for threats and report pertinent information.
• Assist full-time coordinators with pre-event intelligence gathering.
• Assist with monitoring and reporting severe weather.

Skills

Crowd Manager Certification

Driver's license

High school diploma

Background check clearance

CCTV basics

Microsoft Office

Social media knowledge

Radio dispatching

Multitasking

Communication skills

Legal knowledge (local/state/federal)

Education

High school diploma

Bachelor’s degree in Criminal Justice or related field

Tools

Avigilon CCTV

Job description

Job Summary

The Fox District Detroit Command Center (FDDCC) and the LCA Command Center (LCACC) are the nerve centers of safety and security operations for all Ilitch owned organizations. The entire organization is dependent on the accuracy of information provided by the FDDCC and LCACC, the response to emergency situations and critical incidents, and the monitoring of all safety and security systems. Part Time Command Center Staff are responsible for coordinating a risk‑free, safe, and secure environment through the monitoring of all safety and security systems used at the FDDCC and/or LCACC, dispatching of personnel, preparing accurate reports, documenting calls for service, monitoring CCTV and social media, and implementing all departmental and league requirements that pertain to command center duties.

Key Responsibilities

• Work closely with the command center personnel and other security personnel in order to ensure the security and safety of all employees, guests, and patrons at all Ilitch properties, venues, events and business units.
• Proactively monitor the enterprise‑wide Avigilon CCTV system for any of any suspicious activity, packages, people, incidents, potential hazards and alert Supervisory Personnel if such an incident occurs.
• Operate the command center’s radio system in both stressful and non‑stressful situations.
• Field incoming phone calls from patrons, citizens, and colleagues from other business units and respond accordingly.
• Maintain a complete and accurate record of start/stop times of all events, incidents, and calls for service, and dispatch the proper personnel in the event of emergency or unusual events/calls.
• Dispatch Security and Safety staff in a professional, timely, and efficient manner at all times.
• Be fully knowledgeable in all emergency plans, league requirements, and departmental procedures to ensure proper incident response.
• Monitor social media for any possible threats to our teams, family, brands etc. and report any pertinent information immediately.
• Assist full‑time coordinators with gathering pre‑event intelligence for all venues.
• Assist full‑time employees in monitoring/reporting severe weather.

Required Knowledge, Skills and Abilities

• Must be 18 years or older.
• Current Crowd Manager.
• Possess a valid driver’s license.
• Possess a high school diploma.
• Must be able to pass the background/screening requirements.
• Basic knowledge of how to operate a CCTV system.
• Knowledge of Microsoft office.
• Knowledge of different types of social media.
• Comfortable dispatching over the radio system during stressful and non‑stressful situations.
• Proficient at multi‑tasking.
• Effective communication skills.
• Basic knowledge of local, state, and federal laws.

Preferred Knowledge, Skills and Abilities

• Bachelor’s degree in Criminal Justice or a related degree field.
• Public safety dispatching experience.

The above is intended to describe the essential job functions, the general supplemental functions and the essential requirements for the performance of this job. It is not to be construed as an exhaustive statement of all supplemental duties, responsibilities or nonessential requirements. The Company has the right to change, modify, suspend, interrupt or cancel in whole or in part any job functions outlined in a job description at any time and without advance notice to the colleague. All items listed above are illustrative and not comprehensive. They are not contractual in nature and are subject to change at the discretion of Olympia Development of Michigan.

Olympia Development of Michigan is an Equal Employment Opportunity employer. All qualified applicants will receive consideration for employment without regards to that individual’s race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender identity, age, physical or mental disability, veteran status, genetic information, ethnicity, citizenship, or any other characteristic protected by law.

The Company will strive to provide reasonable accommodations to permit qualified applicants who have a need for an accommodation to participate in the hiring process (e.g., accommodations for a job interview) if so requested.

PRIVACY POLICY

Ilitch Companies and our colleagues are committed to being the best in all that we do - whether it's providing a delicious, quality meal from Little Caesars, delivering fresh food to our Little Caesars restaurants, baking quality food products at Champion Foods, supporting world‑class teams like the Detroit Red Wings and Detroit Tigers or offering unforgettable live entertainment at top-rated venues like Little Caesars Arena, the Fox Theatre, Pine Knob and other area locations. Olympia Development of Michigan is dedicated to improving the lives of people who live, work, and play in Detroit and beyond. Through catalytic developments, innovative design and construction, and inclusive placemaking, Olympia Development provides and creates jobs, needed housing, and opportunities for Detroiters. The company continues to develop The District Detroit, the heart of the city’s sports and entertainment district. The District Detroit unites world‑class theaters, three multi‑use sports facilities, restaurants, retail, residential, educational, and commercial office developments. This includes Little Caesars Arena, Comerica Park, the Fox Theatre, the Little Caesars World Headquarters, the Mike Ilitch School of Business at Wayne State University, and the soon to be built University of Michigan Center for Innovation.