Director, Project Delivery

Avalerehealth; United States; Hybrid; USD 120,000 - 160,000; Full time

Benefits offered by this job

401K match

Life insurance

Disability coverage

Health care plans

Hybrid/Remote flexibility

Vacation days and holidays

Job summary

Avalere Health is seeking an experienced project management leader to oversee complex healthcare client programs, from scoping through delivery and continuous improvement. You will guide cross-functional teams, enforce standards, and partner with senior leaders to ensure client satisfaction and successful outcomes.

This role offers flexible in-office and remote work arrangements, with opportunities to travel as needed and to advance professional development across global teams.

Qualifications

• Bachelor’s degree required
• Masters-level degree a plus
• 10+ years’ experience in project management within a healthcare agency environment
• Expert MS Office experience preferred
• Expert MS Project or Smartsheet experience preferred
• Experience with production tools and proprietary software
• Knowledge of web technologies and digital campaigns
• Experience with agile, hybrid, and waterfall methodologies
• Excellent project management skills

Responsibilities

• Lead and perform all aspects of project delivery from scoping to execution
• Act as a delivery lead for a portfolio of accounts
• Plan roadmaps, solve problems, and drive operational excellence
• Lead cross-functional delivery teams and liaise with department managers
• Improve processes and streamline agency workflows
• Enforce project standards and systems
• Coach and mentor junior PMs
• Build client relationships and represent operations in client meetings
• Lead launch planning and risk management
• Create and share project burn reports and escalate risks
• Foster conflict resolution and staff issue resolution

Skills

Project management

Leadership

Cross-functional collaboration

Problem solving

Communication

Agile/hybrid/waterfall

Education

Bachelor’s degree

Masters-level degree

Tools

JIRA

Asana

Smartsheet

Egnyte

MS Project

Content Management Systems

MS Office (Word, Excel, PowerPoint, Outlook)

Job description

About Avalere Health

United by one profound purpose: to reach EVERY PATIENT POSSIBLE. At Avalere Health, we ensure every patient is identified, treated, supported, and cared for. Equally. Our Advisory, Medical, and Marketing teams come together – powerfully and intentionally – to forge unconventional connections, building a future where healthcare is not a barrier and no patient is left behind.

Achieving our mission starts with providing enriching, purpose-driven careers for our team that empower them to make a tangible impact on patient lives. We are committed to creating a culture where our employees are empowered to bring their whole selves to work and tap into the power of diverse backgrounds and skillsets to play a part in making a difference for every patient, everywhere.

Our flexible approach to working allows our global teams to decide where they want to work, whether in-office or at home based on team and client need. Major city hubs in London, Manchester, Washington, D.C., and New York, and smaller offices globally, serve as collaboration hubs allowing our teams to come together when it matters. Homeworkers are equally supported, with dedicated social opportunities and resources.

Our inclusive culture is at the heart of everything we do. We proudly support our employees in bringing their whole selves to work with our six Employee Network Groups – Diverse Ability, Family, Gender, LGBTQ+, Mental Health, and Race/Ethnicity. These groups provide opportunities to promote diversity, equity, and inclusion and to connect, learn, and socialise through regular meetings and programs of activity.We are an accredited Fertility Friendly employer with our Fertility Policy, enhanced parental leave, and culture of flexibility ensuring every employee feels supported across their family planning journey and can work in a way that suits their family’s needs.

We are deeply invested in supporting professional growth for our employees through day-to-day career experiences, access to thousands of on-demand training sessions, regular career conversations, and the opportunity for global, cross-capability career moves.

We take pride in being part of the Disability Confident Scheme. This helps make sure you can be interviewed fairly if you have a disability, long term health condition, or are neurodiverse. If you'd like to apply and need adjustments made, you can let us know in your application.

Job Description

• Expertly lead and perform all aspects of project delivery from project scoping and definition to successful execution, and lessons learned; be a go-to resource for the Project Management Department and other agency department leads
• Responsible for a portfolio of accounts and associated programs acting as a delivery lead and an overall Project Management department leader
• Effective roadmap planning, problem solving and delivering to drive operational excellence and ensuring adherence to best practices in this area
• As a department leader, drive the cross-functional delivery team and liaise with managers in all departments to achieve business objectives and client satisfaction
• Enhance/create processes and procedures based on business objectives and opportunities to improve, streamline and/or automate agency workflows
• Enforce project standards and business management systems
• Lead/mentor APMs, PMs, SPMs; will have direct reports
• Foster client relationships and represent agency operations and project management in client meetings and planning discussions as appropriate; may require travel to client locations
• Actively lead and contribute to launch planning roadmaps and day of approval plans to ensure operational excellence throughout client PDUFA timeframes
• Create and disseminate project burn reports and escalat/mitigate areas of risk as needed, working collaboratively with Account Management team to proactively address
• Instill a solution-oriented response among team members to client and internal challenges
• Play an active role in conflict resolution. Identifies, manages, and resolves problems before they escape. Partner with department heads and senior agency staff in resolving team conflicts
• Manage and resolve staff issues related to employee performance
• Coach and mentor SPM’s, PMs - providing ongoing, constructive feedback

Qualifications

• Bachelor’s degree required
• Masters-level degree a plus
• Detailed knowledge of pharmaceutical brand marketing including broadcast, print, digital and Medical/Legal/regulatory review
• 10+ years’ experience in project management within a healthcare agency environment
• Expert skill level with MS Office experience, including Word, Excel, PowerPoint, and Outlook strongly preferred
• Expert skill level with MS Project or other project plan software (Smartsheet) strongly preferred
• Expert skill level with production tools and proprietary software (Egnyte, JIRA, Asana, Content Management Systems, online routing, etc.) strongly preferred
• Excellent knowledge of the web and related technologies including (user experience, web development, web services, integration, application management and hosting) strongly preferred
• Strong experience with both traditional/non-digital and digital campaigns (including site, digital experiences, email) strongly preferred
• Excellent experience with project methodologies, including agile, hybrid, and waterfall
• Expert project management skills

What we can offer

You will receive a 401K plan with an employer match contribution up to 4% (immediately vested), as well as life insurance, disability coverage, and medical, dental, and vision plans for peace of mind. Enjoy flexible working arrangements, including hybrid and remote work, along with the option to work from anywhere across the globe two weeks each year.We provide 20 vacation days plus one personal well-being day, recognise 9 public holidays, along with gifted end-of-year holidays and an early Summer Friday finish in June, July, and August.

Access free counselling through our employee assistance program and personalized health support. Our enhanced maternity, paternity, family leave, and fertility policies provide support across every stage of your family-planning journey. You can also benefit from continuous opportunities to professionally develop with on-demand training, support, and global mobility opportunities across the business.