Director, Program Management Lyric HCM

Fairygodboss; Alpharetta (GA); On-site; USD 140,000 - 190,000; Full time

Benefits offered by this job

Health benefits

Diversity and inclusion culture

Career growth opportunities

Mentorship and training

Job summary

ADP is seeking a Director of Program Management to lead the System Integrator program for Lyric HCM, aligning partnerships with sales growth and delivery milestones. You will define strategies, manage SI relationships, and collaborate with Sales, Implementation, Strategy, and Lyric HCM business owners to drive initiatives.

This role requires PM discipline, executive communication, and a track record in large‑scale transformation.

Qualifications

• 12 years of experience in project and process management in a highly matrixed environment.
• Experience managing large project teams of 10‑20 associates cross‑functionally.
• Strong written and verbal communication skills for stakeholders at all levels.
• Experience with large-scale transformation efforts and change management.
• Ability to create reports and executive presentations.

Responsibilities

• Defining program objectives and cross‑functional planning.
• Managing scope, schedule, cost, risk, and quality across multiple teams.
• Building relationships with sponsors, product managers and subcontractors.
• Publishing comprehensive project plans and status updates to executives.
• Ensuring on‑time, on‑budget delivery and client satisfaction.

Skills

Problem-solving

Analytical skills

Communication

Stakeholder management

Change management

Business analysis

Education

MBA or other advanced degree

PMP certification

Tools

MS Excel

Microsoft Project

Job description

ADP is hiring a Director, Program Management for Lyric HCM.

Overview

We are seeking a Program Manager to establish and lead our System Integrator program for ADP Lyric HCM, driving strategic partnerships to support sales growth and implementation delivery. This role will develop and execute program strategies, manage key SI relationships and collaborate closely with Sales, Implementation, Strategy, and Lyric HCM business owners to align initiatives with business goals.

Responsibilities

• Defining program objectives
• Planning, scheduling and influencing cross‑functional and cross‑BU activities
• Ensuring that project deliverables are provided on time, within budget and in accordance to specification
• Building and maintaining productive working relationships between all organizations with various levels of associates and executives
• Defining program metrics and measuring program success
• Reporting project outcomes, milestones, risks, and concerns to the senior executives
• Follow Program Management disciplines in scope, schedule, cost, issue, risk, quality, human resource, communication and contract management
• Establish project structure and staffing plans
• Establish, manage and publish a comprehensive overall project plan, including the development schedule, resource requirements and integration efforts of third‑party products
• Motivate and direct the project team; set goals, objectives and priorities; assign and review project tasks and performance on a regular basis
• Obtain approvals on program scope changes and resolve team resource conflicts
• Establish cross‑functional written and verbal communications, including program meetings, minutes, executive briefings and issue management tracking
• Serve as primary interface with project sponsors, product managers and subcontractors
• Ensure quality reviews are held with the project team and obtain sign off on status and requirements
• Accountable for meeting schedule, results, client satisfaction and quality of deliverables
• Determine success criteria for overall project, incorporating client feedback, team feedback and senior management direction
• Manage overall program budget and coordinate funding requests as needed

Qualifications

• 12 years of experience in project and process management in a highly matrixed environment
• Experience managing large project teams of 10‑20 associates cross‑functionally
• Problem‑solving skills, ability to break problems into smaller parts and determine impact to business
• Understanding of how people, process, technology, data and products fit together
• Core analytical skill set, proficiency with MS Excel and ability to build models
• Strong written and verbal communication skills, ability to communicate recommendations and impact to stakeholders at all levels
• Business and organizational change skills, experience managing large scale transformation efforts, stakeholder analysis, change impact assessment, communications, training needs analysis, change measurement and adoption tracking
• Business analysis experience, ability to create reports and presentations for senior leaders

Preferred Qualifications

• MBA or other advanced degree
• PMP or equivalent professional project management certification
• Vendor onboarding management experience
• Ability to develop and maintain complex, leveled and balanced project plans using Microsoft Project or other comparable tools
• Extensive knowledge of products, services, implementation, technical, training, financial and sales operations
• Experience working with aggressive, demanding clients and project teams
• High tolerance for stress and ability to work well under pressure
• Strong organizational and time management skills for managing multiple, diverse and conflicting projects
• Excellent communication, presentation, facilitation and team leadership skills, ability to communicate with executive level managers in a project‑oriented setting
• Ability to build effective teams in a geographically dispersed environment with conflicting priorities or goals
• Experience and understanding of voice of the client tools and methodologies desirable

Benefits

• Culture that values equity, inclusion, and belonging and offers a safe space for diverse perspectives
• Access to Business Resource Groups to connect globally with networks and allies
• Career growth in an agile, dynamic environment with opportunities for progression
• Ongoing training, development and mentorship opportunities
• Complete health benefits starting on Day 1
• Mental health and well‑being support
• Commitment to giving back and positive community impact
• Company‑paid time off for volunteering for causes you care about

Diversity, Equity, Inclusion & Equal Employment Opportunity

ADP is committed to an inclusive, diverse and equitable workplace, and is further committed to providing equal employment opportunities regardless of any protected characteristic. Hiring decisions are based on ADP's operating needs and applicant merit based on qualifications, experience, ability, availability, cooperation, and job performance.

Ethics at ADP

ADP has a long proud history of conducting business with the highest ethical standards and full compliance with all applicable laws. We expect our people to uphold our values with the highest level of integrity and to behave in a manner that fosters an honest and respectful workplace.