Director, Professional Services

Microstrategy1; New York (NY); On-site; USD 250,000 - 400,000; Full time

Job summary

Microstrategy1 seeks a Director of Professional Services to lead a high-performing consulting organization that blends hands-on delivery with executive client leadership. The role focuses on growth, forward-deployed engineering, and AI-enabled delivery to drive software adoption and ROI.

The position oversees regional P&L, partners with Sales to co-sell services, and develops new offerings aligned to market needs, while building a scalable, repeatable delivery model across client engagements.

Qualifications

• Bachelor's degree required; advanced degree preferred.
• 8-12+ years of consulting and leadership experience, including building or scaling forward-deployed engineering.
• Strong ability to engage executives and drive ROI through services-led initiatives.

Responsibilities

• Partner with Sales to co-sell Professional Services and drive attach rates.
• Lead forward-deployed engineering delivery and AI-enabled solutions.
• Develop new services offerings aligned with market needs.
• Forecast capacity, utilization, and services revenue; manage regional P&L.

Skills

Strategic leadership

Executive presence

Business acumen

Customer focus

Teamwork

Innovation

Education

Bachelor's degree in CS/Engineering/Business

Job description

The Role

The Director, Professional Services (PSD) is a strategic leader responsible for building, growing, and managing a high-performing consulting organization - increasingly built around consultants and forward-deployed engineers who pair hands-on technical delivery with consultative client leadership - that drives customer value, revenue growth, and software and AI adoption.

Beyond delivery excellence, the PSD plays a critical role in selling and positioning Professional Services, partnering with Sales and client executives to identify high-value use cases, accelerate adoption, and expand enterprise footprint through a consultative, value-based approach - including embedding forward-deployed engineering pods directly within client environments to co-build and operationalize solutions inside live business workflows.

The PSD owns regional services P& L, drives services revenue growth, develops new service offerings, including forward-deployed engineering and AI implementation capabilities, aligned to market needs, and ensures services act as a catalyst for software expansion and long-term customer success.

Location

The preferred location for this role is New York, with consideration given to candidates in the broader Tri-State area, followed by the DMV area.

Your Focus

Strategic Growth & Services Sales

• Actively partner with Sales leadership to co-sell Professional Services and drive services attach rates.
• Engage client executives (CIO, CDO, CFO, Business Leaders) to identify strategic use cases and transformation opportunities.
• Lead consultative discovery discussions to uncover business challenges and position services-led solutions.
• Drive software adoption and expansion by aligning services engagements to measurable business outcomes.
• Contribute to pipeline development, deal strategy, and account growth planning.
• Identify and develop new services offerings that align to market demand and product strategy.

Forward-Deployed Engineering & AI Delivery

• Build and scale a forward-deployed engineering (FDE) capability within Professional Services - hybrid engineer-consultants who embed directly inside client environments to design, build, and operationalize AI/LLM-powered and data-driven solutions against live business workflows.
• Champion a hands-on, co-build delivery model - rapid prototyping, iterative development, and direct integration with client APIs, data pipelines, and cloud infrastructure - as a complement to traditional advisory-led consulting.
• Partner with Product and Engineering leadership to translate embedded client learnings into repeatable, packaged offerings (agentic workflows, RAG-based solutions, workflow automation) that scale across the customer base.
• Define and track delivery success against measurable business ROI - efficiency gains, revenue acceleration, and adoption - generated through forward-deployed engagements, not just utilization or CSAT.
• Recruit, coach, and retain forward-deployed engineers and technical consultants who combine engineering depth (APIs, cloud platforms, data integration) with executive-level client communication.

Customer & Executive Engagement

• Develop trusted advisor relationships with client executives and senior stakeholders.
• Guide customers from implementation to value realization and enterprise-wide adoption.
• Lead executive steering committees and strategic roadmap discussions.
• Ensure services engagements drive quantifiable ROI and long-term partnership growth.

Operational Leadership & Delivery Excellence

• Manage Production, Education, and Forward-Deployed Engineering consulting resources.
• Ensure high-quality services delivery across all engagements, from advisory-led consulting to embedded technical builds.
• Promote best practices, innovation, and knowledge sharing across the consulting organization.
• Provide delivery oversight to ensure customer satisfaction and referenceability.
• Drive adoption of scalable, repeatable consulting and forward-deployed engineering methodologies.
• Establish delivery standards and technical guardrails (security, code quality, deployment practices) for engineers embedded on-site or remotely within client environments.

Organizational Leadership

• Lead recruiting, development, and retention of top consulting talent.
• Develop career paths and professional development programs.
• Forecast capacity, utilization, and services revenue.
• Manage regional services P& L, ensuring profitability and margin targets are met.
• Coordinate closely with regional sales and corporate leadership.
• Support and execute regional and corporate initiatives.

Required Experience and Skills

Motivation | Innovation | Passion | Integrity | Teamwork | Customer Focus | Executive Presence | Business Acumen | Technical Fluency

Bachelor's degree in Computer Science, Engineering, Business, or related field (advanced degree preferred)

8-12+ years of consulting and consulting leadership experience, including experience building or scaling forward-deployed engineering, solutions