Client Services & Technical Delivery Manager

Gilder Search Group; New York (NY); Hybrid; USD 80,000 - 100,000; Full time

Job summary

A leading IT consulting firm is seeking a Client Services & Technical Delivery Manager in New York. This role involves overseeing technical delivery and client services while maintaining high customer satisfaction. Candidates should excel in communication and have extensive technical experience, particularly with HPE and Cisco products. The position offers a clear path to senior technical management roles and is hybrid in nature. Competitive compensation is available, with a salary range of $80,000 - $100,000.

Qualifications

• 5-8 years of experience in technical services or IT consulting.
• Proven experience in client-facing roles.
• Strong presentation and communication skills.

Responsibilities

• Lead service delivery and professional services engagements.
• Manage client relationships and technical credibility.
• Deliver customer projects from planning to execution.

Skills

Client-facing communication

Technical delivery

Project management

Presentation skills

HPE infrastructure knowledge

Cisco solutions experience

Tools

HPE servers and storage

Cisco networking equipment

Job description

Client Services & Technical Delivery Manager

Client Services & Technical Delivery Manager

Location: New York, NY/ Hybrid

Full time

Overview

We are seeking a Client Services & Technical Delivery Manager to lead hands-on technical delivery, client services, and professional services engagements. This role is highly client-facing and execution-focused, combining technical leadership, project delivery, pre-sales support, and customer success.

The ideal candidate is a confident communicator with excellent presentation skills, a strong hardware and software background, and the ability to engage in pricing discussions and project structuring. This role offers a clear growth path toward IT leadership and IT Director roles.

Responsibilities

• Client Services & Service Delivery: Serve as a primary client-facing technical leader for service delivery and professional services engagements.
• Client Services & Service Delivery: Own the end-to-end delivery of customer engagements, ensuring high-quality outcomes and client satisfaction.
• Client Services & Service Delivery: Build trusted relationships with customers through confident communication and technical credibility.
• Client Services & Service Delivery: Manage service delivery issues, escalations, and continuous improvement initiatives.
• Technical Leadership & Field Support: Provide hands-on technical leadership and field support across customer environments.
• Technical Leadership & Field Support: Lead solution deployment, troubleshooting, and optimization activities.
• Technical Leadership & Field Support: Work directly with enterprise hardware and software platforms, including HPE server and storage solutions; Cisco networking and security stack.
• Technical Leadership & Field Support: Ensure technical best practices, documentation, and standards are followed.
• Professional Services & Project Delivery: Structure and deliver professional services projects, from initial planning through execution and completion internally and externally.
• Professional Services & Project Delivery: Define project scope, timelines, resource requirements, and delivery approach.
• Professional Services & Project Delivery: Coordinate internal teams, partners, and vendors to ensure successful project execution.
• Professional Services & Project Delivery: Balance multiple concurrent projects and customer engagements.
• Professional Services & Project Delivery: Support the sales team during pre-sales engagements, including technical discovery and solution design.
• Professional Services & Project Delivery: Deliver customer presentations, solution walkthroughs, and technical proposals with confidence.
• Professional Services & Project Delivery: Participate in pricing discussions, helping to structure services, projects, and technical solutions.
• Professional Services & Project Delivery: Assist with project costing, service scoping, and commercial alignment to support deal closure.
• Professional Services & Project Delivery: Work closely with partners and vendors to validate solutions and pricing.
• Public Sector & Partner Engagement: Support customers in public sector environments, including government, education, and regulated organizations.
• Public Sector & Partner Engagement: Understand compliance, procurement, and governance considerations common in public sector engagements.
• Public Sector & Partner Engagement: Confidently engage with partners and vendors to deliver compliant and effective solutions.
• Leadership & Growth: Demonstrate leadership potential with the ability to grow into senior technical management or IT Director roles.
• Leadership & Growth: Mentor junior engineers and contribute to service delivery process improvements.
• Leadership & Growth: Act as a role model for execution excellence and customer focus.

Required Experience & Skills

Technical Expertise

• Strong hands-on experience across enterprise hardware and software stacks, including:
• HPE servers, storage, and infrastructure solutions
• Cisco networking, switching, routing, and security
• Ability to work hands-on in customer environments and lead technical delivery.

Professional & Client-Facing Experience

• 5–8 years of experience in technical services, professional services, service delivery, or IT consulting.
• Proven experience in client-facing roles with high customer interaction.
• Experience delivering projects and managed services end-to-end.
• Public sector experience is highly desirable.
• Excellent presentation and communication skills, both verbal and written.
• Experience supporting pre-sales activities, including discovery, solution design, and presentations.
• Comfortable participating in pricing conversations and project structuring.
• Ability to articulate technical and commercial value to both technical and non-technical stakeholders.

Compensation 10000/year

Salary Range $80,000 - $100,000

Posted: Wednesday, January 21, 2026
Job # 112