Director, Professional Services

Buyers Edge Platform; Chicago (IL); Remote; USD 110,000 - 190,000; Full time

Job summary

A leading company in the foodservice technology sector is seeking a Director of Professional Services to enhance consulting and implementation services. This remote position involves strategic leadership, ensuring customer satisfaction, and fostering collaboration between departments. Ideal candidates should have significant SaaS experience and proven track record in service delivery.

Benefits

Medical, dental, and vision coverage

401(k) plan with company match

Flexible spending accounts

Personal Responsibility Paid Time Off policy

Qualifications

• 7+ years of experience in professional services, project management, or SaaS roles.
• Strong experience in delivering strategic service offerings in technology environments.
• Ability to coach and inspire teams in Account Management and Customer Success.

Responsibilities

• Develop and lead the Professional Services Team to ensure high-touch consulting.
• Drive deeper customer value and identify new revenue opportunities.
• Design and implement processes to enhance operational efficiency.

Skills

Customer engagement

Project management

Solution architecture

Business consulting

Education

Bachelor’s degree or equivalent work experience

Job description

Join to apply for the Director, Professional Services role at Buyers Edge Platform

Join to apply for the Director, Professional Services role at Buyers Edge Platform

Get AI-powered advice on this job and more exclusive features.

ArrowStream is reshaping the landscape of supply chain optimization for foodservice businesses. The premier foodservice cloud platform for supply chain intelligence, we've connected over 105,000 restaurant locations to over 1,300 distribution locations, 11,000 manufacturers, and over 275 leading brands. As a Buyers Edge Platform SaaS Solution, ArrowStream customers feel empowered to make informed decisions with our secure cloud-based data management solutions including ArrowStream Central (operators), Crossbow (distributors), and ChainConnect (manufacturers). Not only are we strengthening buying decisions with our industry technology, but we're enforcing pricing accuracy, protecting supply, ensuring quality, and enhancing foodservice partnerships.

This position is remotely based in CST or EST time zones, with anticipated travel of 1-2 times per month (up to 30%). We are unable to offer work sponsorship for this role.

As a Director of Professional Services, you are dynamic, strategic, and customer-centric leader to help build and lead our Professional Services Team. You will be responsible for developing a scalable services function that offers high-touch consulting, tailored implementation, and advanced training. You will drive deeper customer value, identify new potential revenue opportunities and work with Sales and Account Management to execute. The Director of Professional Services Consultant will be a consultant working with Customer Success and Account Management to foster collaboration.

Your impact:

• Work with the Vice President of Solution Consulting to define and execute the vision for a Professional Services organization aligned with the mission of our growing SaaS division.
• Develop a portfolio of service offerings aligned to our customer needs, including strategic consulting, custom implementations, and ongoing optimization services.
• Collaborate with Sales, Account Management, Implementation, and Customer Success to identify where Professional Services can add value throughout the customer lifecycle.
• Serve as a senior advisor to customers with complex requirements, ensuring alignment between their goals and our solutions.
• Design and implement scalable, repeatable processes and methodologies that deliver consistency and operational efficiency.
• Establish KPIs to measure the impact of Professional Services on customer outcomes and business performance.
• Continuously analyze and iterate solutions, processes, and practices based on data and feedback.

About you:

• Bachelor’s degree or equivalent work experience required.
• 7+ years of experience in professional services, project management, customer success, account management or related SaaS roles.
• Proven success in designing and delivering strategic service offerings in a SaaS or technology environment.
• Strong customer engagement, solution architecture, or business consulting experience.
• Experienced in owning project engagements end-to-end – from scoping and planning to hands-on delivery and ongoing success measurement.
• Demonstrated ability to drive cross-organizational collaboration and operational alignment.
• Excellent communication, coaching, and stakeholder management skills.
• Ability to coach, teach, and inspire internal employees in Account Management, and Customer Success.
• Strong business acumen with a track record of driving measurable customer and business outcomes.
• Prior experience with ArrowStream or familiarity with our products, services, or customers is a plus.

Don’t meet every requirement mentioned here? Studies have shown that women, communities of color and historically underrepresented talent are less likely to apply to jobs unless they meet every single qualification. At Buyers Edge Platform and our subsidiary brands, we are dedicated to building a diverse, inclusive and authentic workplace. So, if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we strongly encourage you to apply. You may be just the right candidate for this position or others with us!

What's in this for you?

Amazing coverage to start. Medical, dental, and vision coverages are just the beginning! We also offer ancillary plans, such as flexible spending accounts for both health and dependent care, critical illness, accident, and voluntary life as well as company paid life! On top of this, we also offer a 401(k) plan with company match.

Invest in your success. We will provide you with a thorough training and development program; and offer competitive compensation.

Live well = Work well. Relax with our Personal Responsibility Paid Time Off policy where you don’t have to accrue time off in order to take it!

Seniority level

• Seniority level

  Director

Employment type

• Employment type

  Full-time

Job function

• Job function

  Sales and Consulting

• Industries

  Hospitality and Software Development

Referrals increase your chances of interviewing at Buyers Edge Platform by 2x

Get notified about new Director of Professional Services jobs in Chicago, IL.

Chicago, IL $110,000.00-$190,000.00 1 month ago

Financial Services Director of Business Development

Chicago, IL $120,000.00-$185,000.00 9 hours ago

Consulting Director, DFIR, Reactive Services (Unit 42) - Remote

Consulting Director, Specialized Services, Proactive Services (Unit 42) - Remote

Sr Industry Expert - Corporate Accounts - Professional Services

Greater Chicago Area $143,800.00-$208,600.00 1 week ago

Chicago, IL $165,000.00-$303,750.00 6 days ago

Data Management and Analytics Industry Lead – Manufacturing

Chicago, IL $175,000.00-$303,750.00 2 weeks ago

Data Management and Analytics Industry Lead – Energy and Utilities

Chicago, IL $175,000.00-$303,750.00 2 weeks ago

Associate Professional Services Enablement Manager

Director, Data Scientist & Data Operations

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.