Director, Production Engineering

Carson Group; United States; On-site; USD 127,000 - 167,000; Full time

Benefits offered by this job

401(k) matching

PTO

Parental Leave

Medical Insurance

Job summary

Carson Group is seeking a seasoned Production Engineering leader to drive reliability, observability, and incident management across the enterprise. You will establish governance, ownership models, and standards to ensure highly available systems and proactive issue resolution.

You will guide AI-enabled operations and partnering with technology leaders to improve service performance while delivering executive-level insights and metrics to inform strategic decisions.

Qualifications

• Bachelor's degree in computer science, information technology, engineering, MIS, or related field required.
• Ten years of technology leadership in production operations, reliability engineering, or platform operations required.
• Experience leading observability, monitoring, incident management, and operational governance programs.
• Experience with AI-enabled operational practices, or AI platform operations preferred.

Responsibilities

• Lead production engineering strategies, standards, and practices for reliable, observable services.
• Own enterprise observability, monitoring, alerting, and telemetry initiatives.
• Oversee incident management framework and post-incident learning processes.
• Develop executive-level reporting and operational metrics dashboards.
• Collaborate with technology leaders to align reliability with business objectives.

Skills

Observability leadership

Incident management

AIOps strategy

AI platform operations

Cloud-based operations

Reliability engineering

Executive communication

Education

Bachelor’s degree in CS/IT/Engineering

Job description

Who We Are

In an increasingly complex world where people are starving for someone they can trust, we stand for something simple: always put the client first. We do well by doing good for those we serve. It’s the ultimate measure. We believe in providing value beyond a doubt and in the notion that time will either expose you or promote you, based on your willingness to embrace change.

Who We Are

In an increasingly complex world where people are starving for someone they can trust, we stand for something simple: always put the client first. We do well by doing good for those we serve. It’s the ultimate measure. We believe in providing value beyond a doubt and in the notion that time will either expose you or promote you, based on your willingness to embrace change. We serve financial advisors and investors through three entities, each headquartered in Omaha, Nebraska: Carson Wealth, Carson Coaching and Carson Partners. We provide coaching and partnership services to advisor firms – and straightforward financial advice to the investing public. We all share a common mission to be the most trusted in financial advice.

Who We Want

Lead production engineering strategies, standards, and practices that ensure reliable, stable, observable, and resilient production technology services. Establish enterprise-wide governance for monitoring, telemetry, incident response, service reliability, operational risk management, and production readiness. Drive proactive operational engineering practices that support measurable service performance, business continuity, and customer expectations. Partner with internal technology leaders to improve service performance, operational excellence, and production outcomes across the organization.

What To Expect

• Production Reliability & Service Health: Lead the Production Engineering function by establishing strategies, standards, and practices that ensure highly available, reliable, and resilient production services. Own enterprise observability capabilities, including monitoring, logging, distributed tracing, alerting, telemetry, and operational analytics. Define and govern reliability engineering practices, including Service Level Objectives, Service Level Indicators, service health measurement, and continuous improvement initiatives. Establish governance frameworks for service ownership, configuration management, feature management, and operational controls to ensure accountability, consistency, and risk mitigation. Own production readiness standards and processes to ensure applications and services are operationally prepared before deployment into production environments.
• Incident Management: Serve as incident commander and own the enterprise incident management framework, including operational response standards, escalation processes, governance, and continuous improvement practices. Establish root cause analysis standards and ensure consistent post-incident review processes that drive organizational learning and long-term issue resolution. Lead efforts to improve incident response effectiveness, recovery times, and overall operational maturity. Partner with internal technology leaders to strengthen operational readiness and improve production outcomes across the organization.
• AIOps & AI Platform Operations: Lead the AIOps strategy by leveraging automation, analytics, and intelligent operational capabilities to improve service management, issue detection, and operational efficiency. Drive the adoption of AI-enabled operational practices that enhance observability, incident response, and reliability engineering outcomes. Lead operational governance, observability, telemetry, and reliability practices for AI-enabled platforms and services, ensuring appropriate performance, operational transparency, and risk controls. Partner with internal technology leaders to evaluate and implement emerging AI operational capabilities that improve service reliability and operational effectiveness.
• Executive Reporting & Operational Metrics: Develop and deliver executive-level reporting and operational metrics that provide visibility into service health, reliability, operational risks, incidents, and overall technology performance. Establish operational performance indicators, dashboards, and reporting frameworks that support data-driven decision-making and technology investment priorities. Provide leadership with actionable insights into operational trends, service performance reliability outcomes, and organizational risk exposure.
• Leadership & Collaboration: Lead and develop a high-performing Production Engineering function focused on service stability, performance, and continuous improvement. Partner with internal technology leaders to align reliability, observability, and operational excellence with business objectives. Establish operational metrics, governance, and accountability frameworks that drive reliability and efficiency. Advise leadership on operational health, resiliency, risk, and enterprise best practices.
• Other Duties: Perform additional tasks, duties, and responsibilities as needed or assigned by leadership to support departmental and organizational objectives.

What You Need

• Bachelor’s degree in Computer Science, Information Technology, Engineering, Management Information Systems, or related field required.
• One year of relevant experience may be substituted for each year of required education.
• Minimum of ten years of technology leadership experience in production operations, reliability engineering, or platform operations required.
• Experience leading observability, monitoring, incident management, and operational governance programs required.
• Experience with AIOps strategy, AI-enabled operational practices, or AI platform operations preferred.
• Architecture-level mastery of AI and cloud-based operational systems required.
• Expertise in reliability engineering, observability, monitoring, and service health management required.
• Strong knowledge of incident management, root cause analysis, and operational risk practices required.
• Experience with Service Level Objective, Service Level Indicator, and operational metrics frameworks required.
• Proven ability to communicate operational performance and risk to executive leadership required.
• Strong leadership, communication, and cross-functional collaboration skills required.

EEO Statement

In exchange for your expertise, we offer a base salary, bonus potential, 401(k) plus matching, health benefits, and a great working environment. This is your chance to play a key role in the continued success of our company. Our culture is fast-paced, collaborative, innovative, and focused on healthy living. Carson strives to promote the health and wellness of its stakeholders by maintaining a tobacco-free workplace.

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, disability, protected veteran status, sexual orientation, age or any other characteristic protected by law.

The Total Rewards Expected For This Role Include

• Starting annual base salary between $127,000 - 167,000.
• Variable compensation potential (Bonus and/or commissions)
• Competitive benefits including 401(k) with company contribution, PTO, Parental Leave, Medical, Dental, Vision, Health Savings Accounts, Flexible Spending Accounts, Life and AD&D Insurance, Short and Long-Term Disability, Work/Life Benefits and Holistic Wellbeing Programs.