Director, Product Support Operations

confidential; United States; On-site; USD 180,000 - 280,000; Full time

Job summary

Tubi is seeking a Director of Product Support Operations to lead the team that runs how Tubi’s Tech Org plans, executes, and ships. PSO is a lean, AI-first team of Technical Program Managers and Customer Experience specialists built around three durable jobs: orchestrating agentic systems, people, and cross-team programs that land Tubi’s most complex initiatives for over 100 million monthly active users.

You will own the Tech Org’s most complex, company-level programs, spanning live events,

Job description

About the Role:

We’re seeking a Director of Product Support Operations to lead the team that runs how Tubi’s Tech Org plans, executes, and ships. PSO is a deliberately lean, AI-first team of Technical Program Managers and Customer Experience specialists built around three durable jobs: orchestrating agentic systems, people, and the cross-team programs that land Tubi’s most complex initiatives for over 100 million monthly active users. You will own the Tech Org’s most complex, company-level programs, spanning live events, platform integrations, monetization, and financial operations, along with the agentic systems that carry the org’s operational load. You will also own the customer experience function end to end and run the Tech Org’s operating cadences, including planning cycles, executive business reviews,