Director, Product Marketing (GTM Field Service)

Salesforce; Chicago (IL); On-site; USD 164,000 - 262,000; Full time

Benefits offered by this job

Well-being reimbursement

Parental leave

Adoption assistance

Fertility benefits

Time off programs

Medical

Dental

Vision

Mental health support

Life insurance

Disability insurance

401(k)

Employee stock purchasing program

Job summary

Salesforce in Chicago is seeking a senior Product Marketing leader for Field Service go-to-market. You will translate business needs into scalable programs, lead cross-functional planning, and equip sales with compelling materials to win deals.

Ideal candidates have 8+ years in product marketing or GTM roles, strong storytelling, data-driven mindset, and a track record building pipeline with sales teams across multiple regions and industries.

Qualifications

• 8+ years of experience in product marketing, sales, or go-to-market roles.
• Strong communicator and storyteller for executive audiences.
• Self-starter who thrives in complex, multi-geography orgs.
• Strategic thinker with data-driven metrics and growth mindset.
• Proven partner to sales, marketing and enablement teams to build pipeline.

Responsibilities

• Be the Field Service go-to-market expert across product, marketing, and sales teams.
• Own competitive strategy and enablement for Field Service products.
• Lead annual and quarterly GTM planning with cross-functional stakeholders.
• Build enablement content, sales plays, and training materials.
• Scale programs with industry and regional PMMs globally.
• Collaborate on pricing and packaging strategies for in-flight deals.
• Drive launch strategy and buyer campaign execution.
• Create content, webinars, blogs, events and customer stories.
• Track results and adjust programs based on data insights.

Skills

8+ years experience

Strong communicator

Self-starter

Strategic thinker

Cross-functional partner

Demand generation

Content strategy

GTM programs

Sales enablement

Experience with SaaS/B2B

Tools

Salesforce

Google Slides

Job description

To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts. Job Category Marketing & Communications Job Details About Salesforce Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn’t a buzzword — it’s a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all. Ready to level-up your career at the company leading workforce transformation in the agentic era? You’re in the right place! Agentforce is the future of AI, and you are the future of Salesforce.

Role Description

This is a high-visibility, high-impact role: you will own the go-to-market strategy for our Field Service business and act as the voice of sales, translating the business's needs across marketing, sales enablement, product, and field teams to drive pipeline and help close deals. The ideal candidate has demonstrable expertise across product marketing — positioning and messaging, planning and segmentation, customer and competitive intelligence — and a proven ability to build scalable programs and drive cross-functional alignment amid ambiguity. You'll look at everything the Product Marketing team produces through the lens of a sales rep, turning marketing and industry-focused initiatives into programs that drive real growth.

Responsibilities

• Be the Field Service go-to-market expert for stakeholders across product, marketing, and distribution, and align to named global distribution leaders to drive sales programs and pipeline generation
• Own competitive strategy and enablement for Field Service — market and competitor intelligence, positioning against key competitors, and arming sales with the tools to win competitive deals
• Lead cross-functional annual and quarterly GTM planning for Field Service, driving alignment across product, sales, and regional/industry teams on priorities, timing, and narrative
• Build a product enablement strategy that translates the value proposition for sales and customers, including sales plays and training material that make our offerings easy to sell
• Partner with industry and regional PMMs to scale programs, content, and enablement globally
• Partner with product teams to shape pricing and packaging strategy, and support in-flight deals and field communications as pricing changes roll out
• Drive launch strategy and execution for key Field Service product launches, including buyer campaign execution
• Create and deliver content, webinars, blogs, events, and customer stories that carry the message to market — and confidently present it yourself to audiences of all sizes, from customer meetings to major events
• Track, measure, and report on the results of these sales and marketing efforts, adjusting programs based on what the data shows

What does the ideal candidate look like?

• Required Skills: 8+ years of experience in product marketing, sales, or go-to-market roles, including experience leading and inspiring a team of marketers
• A strong communicator and storyteller who presents confidently to executive leaders, cross-functional partners, and customers — adapting clearly and concisely to the audience in the room
• A self-starter who can navigate a complex, fast-moving, multi-geography organization — building buy-in across cultures, functions, and stakeholder levels to move projects from idea to execution quickly
• Strategic thinker with a growth mindset and comfort with numbers: able to use data and analytics to set measurable marketing metrics, track progress, and translate results into actionable recommendations
• Proven partner to sales, marketing, and enablement teams in building pipeline, progressing it to close, and growing existing customer relationships against shared pipe & ACV targets
• Knowledge of, or experience in, marketing to Service buyers across multiple industries
• Experience creating value propositions and content strategies that support demand generation across the full buyer funnel
• Experience running or managing comprehensive sales enablement and GTM programs is desirable
• Preferred Skills: Experience with Salesforce products and/or other SaaS and B2B technology platforms
• Ability to create a range of marketing assets — on-message product demo videos, sharp and succinct slide pitch decks (Google Slides), and product data sheets

Benefits & Perks

We have a public-facing website https://www.getsalesforcebenefits.com/en that explains our various benefits, including well-being reimbursement, generous parental leave, adoption assistance, fertility benefits, and more.

• well-being reimbursement
• generous parental leave
• adoption assistance
• fertility benefits
• time off programs
• medical
• dental
• vision
• mental health support
• paid parental leave
• life insurance
• disability insurance
• 401(k)
• employee stock purchasing program

Unleash Your Potential When you join Salesforce, you’ll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best, and our AI agents accelerate your impact so you can do your best. Together, we’ll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love.

Accommodations

If you need a reasonable accommodation during the application or the recruiting process, please submit a request via this Accommodations Request Form. Please note that Salesforce uses artificial intelligence (AI) tools to help our recruiters assess and evaluate candidates’ resumes and qualifications throughout the recruiting process. Humans will always make any candidate selection and hiring decisions. Please see our Candidate Privacy Statement for more information about how we use your personal data and your rights, including with regard to use of AI tools and opt out options.

Posting Statement

Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. What does that mean exactly? It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that’s inclusive, and free from discrimination. Know your rights: workplace discrimination is illegal. Any employee or potential employee will be assessed on the basis of merit, competence and qualifications – without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training and education. In the United States, compensation offered will be determined by factors such as location, job level, job related knowledge, skills and experience. Certain roles may be eligible for incentive compensation, equity and benefits. Salesforce offers a variety of benefits to help you live well including: time off programs, medical, dental, vision, mental health support, paid parental leave, life and disability insurance, 401(k), and an employee stock purchasing program. More details about company benefits can be found at the following link: https://www.salesforcebenefits.com. At Salesforce, we believe in equitable compensation practices that reflect the dynamic nature of labor markets across various regions. The typical base salary range for this position is $164,000 - $261,500 annually. The range represents base salary only, and does not include company bonus, incentive for sales roles, equity or benefits, as applicable. We're Salesforce, the Customer Company, inspiring the future of business with AI + Data + CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too — driving your performance and career growth, charting new paths, and improving the state of the world. If you believe in business as the greatest platform for change and in companies doing well and doing good – you've come to the right place.