Director, Product Manager - Institutional Platform

Jobs Web3; New York (NY); Hybrid; USD 275,000 - 300,000; Full time

Benefits offered by this job

Hybrid work

Flexible time off

401(k) contribution

Health benefits

Parental leave

Family planning benefits

Learning opportunities

Headspace access

Job summary

Galaxy Digital Inc. is seeking a Director, Product Manager for the Institutional Platform to lead end-to-end experiences for enterprise clients integrating with custody and trading services.

You will work with client tech and operations teams and Galaxy engineering, trading, and client service to streamline integrations and scale support resources. You will translate client requirements into clear technical specs, develop documentation, and guide internal tools to reduce onboarding time.

Qualifications

• 10+ years in product management, solutions engineering, or related technical role.
• Hands-on experience managing enterprise clients through complex integrations.
• Familiarity with custody and staking workflows in digital assets.

Responsibilities

• Own product experience for enterprise clients using Galaxy's platform.
• Translate client requirements into clear specs and documentation.
• Collaborate with client engineering and operations to troubleshoot integrations.
• Ensure APIs, workflows, and tooling meet client needs.
• Identify friction points and drive roadmap for internal tools.
• Improve client-facing documentation and runbooks.
• Define onboarding metrics and report progress to leadership.
• Represent client voice in prioritization decisions.

Skills

Enterprise mgmt

Technical translation

Documentation

Stakeholder mgmt

Product leadership

Digital assets

Tools

API docs tools

Job description

Who We Are:

Galaxy Digital Inc. (Nasdaq: GLXY) is a global leader in digital assets and data center infrastructure, growing the economy that runs on code. Galaxy delivers the onchain infrastructure that connects institutions to digital assets, including trading, advisory, asset management, staking, self-custody, and tokenization. Galaxy also develops and operates data center infrastructure to power AI and HPC workloads. Anchored by its Helios campus in Texas, Galaxy is building a multi-gigawatt pipeline of more than 5.7 GW of potential capacity, positioning it among the largest and fastest-growing data center developers in North America.

Job Description:

Who We Are:

Galaxy Digital Inc. (Nasdaq: GLXY) is a global leader in digital assets and data center infrastructure, growing the economy that runs on code. Galaxy delivers the onchain infrastructure that connects institutions to digital assets, including trading, advisory, asset management, staking, self-custody, and tokenization. Galaxy also develops and operates data center infrastructure to power AI and HPC workloads. Anchored by its Helios campus in Texas, Galaxy is building a multi-gigawatt pipeline of more than 5.7 GW of potential capacity, positioning it among the largest and fastest-growing data center developers in North America.

The Company is headquartered in New York City, with offices across North America, Europe, the Middle East, and Asia.

Additional information about Galaxy's businesses and products is available on www.galaxy.com.

What We Value

We are a diverse team of free thinkers, and fast movers united to help investors and creators energize the global economy. We are looking for individuals who thrive in a culture of builders and overachievers and embrace high performance, transparent feedback, and a mission-first approach. Our culture shapes our way of working and gets us where we want to be.

• Seek Excellence.
• Be Selective To Be Effective.
• Be Highly Aligned, Loosely Coupled.
• Disagree Transparently.
• Encourage Independent Decision-Making.
• Build Dream Teams.

Who You Are

You're a product leader who has spent years in the trenches with institutional clients, guiding them through complex technical integrations — and you've come out the other side knowing where those efforts succeed, stall, or fall apart. You understand the client journey across sales, testing, and eventually go live.

As Director, Product Manager Institutional Platform, you will own the end-to-end experience of enterprise clients integrating with Galaxy's institutional custody and trading services. You'll work hand-in-hand with clients' technical and operations teams, as well as Galaxy's engineering, trading, operations, and client service organizations, to make every integration smoother, faster, and more predictable than the last — and you'll turn what you learn into documentation, tooling, and support resources that scale.

What You’ll Do

• Own the product experience for enterprise clients using Galaxy's institutional custody and trading platform, from initial technical scoping through go-live and steady-state usage.
• Act as the primary product point of contact for clients during integration, translating their requirements across market data, order entry, trade reconciliation and settlement, and post-trade reporting into clear technical and product specifications, always keeping an eye towards best in class UX and repeatable processes.
• Partner directly with client engineering and operations teams to troubleshoot integration issues, unblock technical dependencies, and keep complex, multi-workstream onboardings on track.
• Collaborate closely with engineering, trading, operations, and compliance to ensure the platform's APIs, workflows, and tooling meet the real-world needs of institutional clients integrating for custody, staking, and trading.
• Identify recurring friction points across client onboardings and drive the roadmap for internal tools and platform improvements that reduce integration time and support burden.
• Own and continuously improve Galaxy's client-facing documentation — API references, integration guides, runbooks, and FAQs — so clients can self-serve wherever possible.
• Define and track metrics for onboarding health (time-to-integration, support ticket volume, client satisfaction) and report progress and blockers to product and business leadership.
• Represent the voice of the client internally, ensuring product and engineering prioritization reflects real integration/usage pain points and institutional client needs.

What We’re Looking For

• 10+ years of experience in product management, solutions engineering, or a related technical role, with a meaningful portion of that in digital assets.
• Direct, hands-on experience managing enterprise clients through technically complex integrations.
• Familiarity with custody and staking workflows in the digital assets industry, and the operational and security considerations unique to them.
• Demonstrated ability to translate ambiguous or highly technical client requirements into clear specifications, documentation, and product priorities.
• Track record of building or substantially improving client-facing documentation, developer guides, or support resources.
• Excellent stakeholder management skills — comfortable working directly with client technical teams and internal engineering, trading, and operations stakeholders simultaneously.
• Ability to manage multiple concurrent client relationships without losing sight of the details.

Bonus Points

• Experience at a crypto exchange, custodian, prime broker, or institutional trading platform.
• Background in technical writing or developer experience (DX) roles.

What We Offer

• Competitive base salary and discretionary bonus
• Hybrid/Flexible Working Arrangements
• Flexible Time Off (paid)
• 3% 401(k) company contribution
• Company-paid health and protective benefits for employees, partners, and other dependents
• Generous paid Parental Leave
• Competitive family planning benefits for US employees
• Opportunities to learn about the Crypto industry
• Smart, entrepreneurial, and fun colleagues
• Free daily snacks and weekly breakfasts/lunches
• Employee Resource Groups
• Free virtual coaching and counseling sessions through Headspace

The base salary ranges included below will be commensurate with candidate experience, expertise and local market. Final offer amounts are determined by multiple factors, including candidate experience and expertise. At Galaxy, we maintain a total compensation philosophy which consists of a competitive base salary, annual bonus, and equity incentives.

Base Salary Range

$275,000—$300,000 USD

Galaxy respects diversity and seeks to provide equal employment opportunities to all employees and job applicants for employment without regard to actual or perceived age, race, color, creed, religion, sex or gender (including pregnancy, childbirth, lactation and related medical conditions), gender identity or gender expression (including transgender status), sexual orientation, marital or partnership or caregiver status, ancestry, national origin, citizenship status, disability, military or veteran status, protected medical condition as defined by applicable state or local law, genetic information or predisposing genetic characteristic, or other characteristic protected by applicable federal, state, or local laws and ordinances.

We will endeavor to make a reasonable accommodation to the known limitations of a qualified applicant with a disability unless the accommodation would impose an undue hardship on the operation of our business. If you believe you require such assistance to complete the application process or to participate in an interview, please contact [e-mail].

Requirements

Languages English

Work mode Hybrid

Seniority Director and above

Eligibility United States